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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
PerfectServe Unite
PerfectServe Unite

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Categories

Solutions

Description

Product Description:

One Platform for the Entire Care Continuum

PerfectServe Unite is an end-to-end platform that connects your medical team across the entire care continuum and offers custom workflows for each provider group.

There’s no need to juggle dozens of disconnected applications for scheduling and communication. Everything is managed in one place.

Better Communication. Better Care.

Care teams spend a lot of time trying to find out how to get important information to the right person. Communication challenges cause poor collaboration and add considerably to your medical team’s daily frustration. Job satisfaction decreases, and provider burnout increases.

Resolving these issues is easier said than done, but it’s possible. And when you have better communication, better care follows naturally.

About PerfectServe:
PerfectServe, Inc. provides physician contact and patient care communication services to hospitals, physician practices and other healthcare clients in more than 130 markets across the U.S. Since 2000, the company has experienced compound annual growth in excess of 50 percent, demonstrating the market demand for our innovative physician contact offerings, PerfectServe One-2-One and PerfectServe OnCall. Independent research has found that the PerfectServe platform is able to provide medical professionals with unprecedented accuracy, reliability and personal control over physician contact processes. At present, PerfectServe facilitates tens of thousands of interactions per day between our hospital and physician clients and their approximately 12 million patients.
Product Description:
  • On-demand staffing: ShiftMed provides hospitals with on-demand access to a pool of 450,000+ qualified healthcare professionals to fill staffing gaps and meet fluctuating patient volume needs.
  • Time and cost savings: By reducing the need for costly agency/travel staffing solutions, reducing overtime costs, and increasing efficiency, ShiftMed can save hospitals time and money.
  • Quality assurance: ShiftMed's rigorous screening and onboarding process ensures that the healthcare professionals working with hospitals are qualified and experienced, reducing the risk of staff turnover and maintaining consistent quality of care.
  • Enhanced staff retention: By providing healthcare facilities with a pool of qualified healthcare professionals, ShiftMed can help reduce staff turnover, which in turn reduces recruitment and training costs.
  • Flexibility: ShiftMed's platform offers healthcare facilities and professionals a flexible and convenient way to manage work schedules and connect with each other, increasing opportunities for successful and satisfying work experiences.
About ShiftMed:

ShiftMed is the complete healthcare workforce solution, combining internal resource management technology with an on-demand workforce marketplace, to help organizations efficiently manage internal resources and seamlessly supplement their workforce with external workers.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Clinical Communication Solutions

Improve Speed to Care with Clinical Collaboration

Connect all care team members on a single HIPAA compliant platform to streamline care delivery.

Providers

Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.

  • Prevent unnecessary disruptions
  • Accommodate personal preferences
  • Reach the right clinician every time via text, call, or video
  • Reduce communication cycle times, instant notification of critical results, and consult requests

Nurses

  • Give valuable time back to nurses to improve patient care and reduce burnout.
  • Improve response times from providers
  • Reduce ambient noise like overhead paging
  • Nurse call response from any location
  • Differentiate alarms to reduce disruptions

Technology Teams

  • Consolidate & integrate communication platforms while improving the nurse and provider experience.
  • HIPAA compliant, SOC2 certified
  • Cloud based, unify locations
  • Reduce TCO - replace pagers, DECT phones, texting & call center solutions
  • Integrate with EMRs, scheduling, nurse call, middleware, DECT, call/transfer center, labs

Operations

  • Improve hospital metrics with an outcomes based approach to communication.
  • Faster clinician response times, accelerate patient throughput
  • Automate tedious manual workflows
  • Improved clinician satisfaction & HCAHPS scores
  • Consolidate clinical systems & reduce overhead costs

Provider Scheduling Software

Support providers' work-life balance while improving operational efficiencies with a provider scheduling solution that considers thousands of variables to create the best possible schedules—every time.

Providers

Reduce physician burnout by ensuring their schedules accommodate as many requests and preferences as possible, are equitable and provide transparency.

  • Easily swap shifts
  • Auto approve time off requests*
  • Mobile access, full visibility

Schedulers

Free up valuable time for schedulers by automating schedule creation. Ensure provider preferences, department rules, legal requirements and organizational needs are considered with every schedule without manual intervention.

  • Reduce manual schedule manipulation
  • Access schedules via desktop or a mobile app
  • Visibility across departments

Operations

Minimize physician turnover and improve their work-life balance with an optimized schedule accommodating both their needs and the organizations'.

  • Improve patient access
  • Enhance resource utilization
  • Access analytics across the health system

Secure Messaging for Clinicians and Patients

Send and receive the right patient and clinician messages to the right person, at the right time.

Patient & Peer Chats

Send secure messages among peers. Respond to patients without revealing your personal information.

  • No apps required for patients
  • Manage conversations
  • Ad hoc video appointments
  • Code for reimbursement

Patient Updates & Reminders

Remind patients of next steps and view upcoming appointments. Reference patient conversations faster for better care.

  • Reduce response times
  • Customize campaigns
  • Update family members

Efficient, Patient-Centered Care

Use one platform to align nurses, physicians, patients, families, and administrators.

  • Team-based care
  • Low, flat-rate pricing
  • Robust reporting console
Pediatric use cases:

None provided

Users:
  • Advocate Aurora Healthcare
  • Background Methodist Le Bonheur Healthcare (MLH, TN)
  • Bon Secour Mercy Healthcare
  • Hennepin Healthcare (MN)
  • McLaren Health (IL)
  • Mercy Health (TN)
  • MemorialCare
  • Munroe Regional Medical Center (FL)
  • Ochsner Health
  • Park Nicollet Methodist Hospital (MN)
  • Piedmont Healthcare
  • Prisma Health (SC)
  • St. Elizabeth Healthcare (KY)
  • St. Rita’s Medical Center (OH)
  • St. John Hospital & Medical Center (MI)
  • St. John Providence 
  • Tower Health (PA)
  • University of Kentucky Healthcare
Description:
  • XYZ Hospital is a large hospital that serves a diverse patient population with a range of medical needs. Due to fluctuations in patient volume, staff absences, and other factors, the hospital has experienced challenges in maintaining adequate staffing levels. As a result, they have had to rely on costly agency staffing solutions and have struggled to maintain consistent quality of care for their patients.
  • To address these challenges, XYZ Hospital decides to partner with ShiftMed, a healthcare staffing platform that connects healthcare facilities with qualified healthcare professionals. Through the ShiftMed platform, XYZ Hospital is able to find and book qualified healthcare professionals, such as registered nurses, respiratory therapists, and medical assistants, to fill staffing gaps on a flexible, on-demand basis.
  • Using ShiftMed's platform, XYZ Hospital is able to manage their staffing needs more efficiently and effectively. They can quickly find qualified healthcare professionals to fill staffing gaps, ensuring that their patients receive the care they need. Additionally, ShiftMed provides features such as real-time scheduling, communication tools, and performance tracking, which help to ensure that XYZ Hospital is able to manage their workforce more effectively and efficiently.
  • By partnering with ShiftMed, XYZ Hospital is able to improve the quality of care they provide to their patients while also reducing staffing costs and improving employee morale.
Pediatric use cases:

Pediatric healthcare facilities such as children's hospitals, pediatric clinics, and pediatric home healthcare agencies can use ShiftMed to find and book qualified healthcare professionals with experience in pediatric care, such as pediatric nurses and pediatric medical assistants.

Users:
  • The users of ShiftMed include healthcare facilities such as health systems, hospitals, nursing homes, assisted living facilities, and home healthcare agencies, as well as healthcare professionals such as nurses, certified nursing assistants, and medical assistants. 
  • Healthcare facilities use ShiftMed to find and book qualified healthcare professionals to fill staffing gaps, while healthcare professionals use ShiftMed to find flexible work opportunities and to manage their schedules and career growth.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, McKesson

Hardware Compatibility:

Desktop

Integrations:

ERP system, Credentialing

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Desktop, Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Fully interoperable with any nurse scheduling system

Enables health system to create their own internal agency

Differentiators vs Competitors:
  • ShiftMed uses a W2 workforce instead of a 1099 workforce, which means that the healthcare professionals who work with ShiftMed are considered employees, rather than independent contractors. By using a W2 workforce, ShiftMed is able to provide a higher level of support and stability for its healthcare professionals, and assumes the risk for its health system partners.

  • ShiftMed integrates with UKG (Ultimate Kronos Group), a workforce management and human capital management software, to provide a seamless experience for healthcare facilities and professionals. The integration allows healthcare facilities using UKG to access ShiftMed's platform and book qualified healthcare professionals directly from within the UKG platform. This helps to simplify the staffing process for healthcare facilities, enabling them to manage their workforce more efficiently and effectively.

  • ShiftMed has partnered with Uber Health to provide reliable and efficient transportation for healthcare professionals using the ShiftMed platform. Uber Health is a HIPAA-compliant transportation solution that enables healthcare providers to order rides for their patients and employees. Through the partnership, ShiftMed healthcare professionals can use Uber Health to get to and from their shifts at healthcare facilities, ensuring that they arrive on time and are able to provide high-quality care to their patients.

Keywords

Images

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Company Details

Founded in 1997

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