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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Caregility Cloud™ connects patients and care teams everywhere on a secure, versatile virtual care platform that brings remote care support and AI capabilities to the patient's bedside, from the hospital to the patient's home. Reduce operational costs while keeping clinical teams and patients more connected and engaged. Intelligent telehealth edge devices integrate with clinically designed care applications to offer one-on-one and one-to-many remote patient engagement and care team support. Seamlessly integrate with leading EHRs, Clinical Decision Support (CDS) tools, connected digital health devices, interpreter services, and interactive patient consoles to modernize care models. Native and integrated AI tools enhance the art of what's possible in remote clinical workflows. 

About Caregility Corporation:

Caregility is dedicated to connecting patients and clinicians everywhere with its Caregility Cloud™ virtual care platform. Designated as the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ powers a purpose-built ecosystem of enterprise telehealth solutions across the care continuum. Caregility provides secure, reliable, HIPAA-compliant virtual encounters designed to support connected devices and clinical workflows across acute and ambulatory settings. Today Caregility supports over 1,000 hospitals across 75 health systems with more than five million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.

Product Description:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. 

The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. 

DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.

About DexCare:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare is a patient acquisition and operational efficiency platform that integrates all care services (virtual care, same day care, primary care, specialty care) making it simple for consumers to find and schedule appointments, and request on-demand video visits within a single application. The platform also has an Intelligent Optimization engine that can manage provider capacity across same-day modes of care to match consumer demand for services.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Remotely observe, monitor, and consult with patients in acute care settings or at home. Bidirectional 1:1 and 1:Many video-based engagement includes workflow support for virtual visits, virtual nursing, virtual behavioral health, virtual sitting, tele-ICU support, and more.

Rapid loading, consumer-facing digital and mobile experiences, purpose-built to drive traffic and conversion for health system web sites. Next-generation search engine for health system digital front doors, apps, and other websites that empowers users to find care quickly and effectively via modern search capabilities and a frictionless consumer experience. Intelligently matches care options to consumers by balancing the goals of patients, clinicians, and health systems, and then features the best fit recommendations. The platform also provides multilingual and omni channel options, no app download or authentication is required, is integrated with the EHR, provides available scheduling options including virtual and other provider alternatives if preferred options is unavailable.

Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models. Included is patient intake, waiting room, queueing, testing tech visibility, etc.

Can use DexCare's white label virtual capability or connect with your existing virtual platform to serve up slots to patients and help them book appointments.

Intelligent navigation guides patients to providers based on patient preferences, location, condition, provider availability, health system capacity, preferred modality, etc..

Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.

Use Cases

Description:

Caregility enterprise telehealth solutions support use cases across the care continuum, including virtual visits, virtual patient observation, virtual nursing, and virtual inpatient engagement. 

Pediatric use cases:

Consult with remote pediatric specialists and invite family in virtual visits and care planning.

Users:

Users include sitters, nurses, physicians, and specialists at leading health systems.

Description:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors)

Pediatric use cases:

Routes to available pediatrics appointments, enables an individual to schedule for their child and enables virtual pediatrics visit.

Users:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors), scheduling administrators, and digital marketing and patient experience teams.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, ADT, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Other, Cerner

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Caregility offers a centralized, single-platform solution for enterprise telehealth at scale. The flexible platform can be tailored to support a variety of use cases, with cloud-based virtual care program and device fleet management. 

Differentiators vs Competitors:

Caregility has several competitive advantages in the market:

Purpose-Built for Healthcare:

Caregility’s platform is specifically designed to address the needs of healthcare providers. Unlike many general-purpose video conferencing solutions, Caregility Cloud is tailored for clinical workflows and healthcare environments, ensuring compliance with regulations like HIPAA.

Comprehensive Virtual Care Platform:

Caregility offers an end-to-end virtual care solution that spans inpatient, outpatient, and post-acute care. Its versatility across various care settings—from acute care to remote monitoring—provides a unified platform that can be used system-wide.

Scalability and Flexibility:

Caregility Cloud is a scalable platform that can be customized based on the size and needs of different healthcare systems. Whether for a small clinic or a large multi-hospital network, the solution can adapt, making it suitable for organizations of all sizes.

Interoperability:

The platform’s ability to integrate with existing EHRs, devices, and IT infrastructure allows for seamless workflows. This capability is a significant advantage for health systems that require solutions compatible with their current technologies.

Security and Compliance:

Caregility’s solutions are built with a focus on security, ensuring data protection under HIPAA and other relevant regulations. This focus is crucial for organizations prioritizing data privacy and patient confidentiality.

Strong Clinical Focus:

The Caregility team includes clinical experts who understand healthcare challenges firsthand. This clinical focus informs the product development process, ensuring that features align closely with healthcare provider needs.

Proven Reliability:

With deployments across numerous hospitals and health systems, Caregility has built a reputation for reliability, particularly in mission-critical environments like intensive care units (ICUs) and emergency departments.

Customer-Centric Innovation:

Caregility's engagement with customers through its Innovation Council and Special Interest Groups (SIGs) drives continuous improvement and innovation. This focus on customer feedback allows us to stay ahead of evolving needs in virtual care.

Patient and Clinician Experience:

Caregility’s user-friendly interface for both patients and clinicians enhances engagement and reduces the friction often associated with virtual care solutions. This focus on ease of use contributes to higher adoption and satisfaction rates.

Differentiators vs EHR Functionality:

End-to-end online/mobile booking, virutal care and at-home transactional platform that supports an access & convenience business model. The platform is built as a consumer-facing technology that is built on modern technology and designed for a 10x better consumer experience. Because it sits above the EMR application, the platform has an integration & service layer which connects the transactional components of the same-day platform with the EMR providing continuity of care.

Differentiators vs Competitors:

DexCare makes care options much more discoverable to consumers anywhere they are online. The platform intelligently guides consumers to the safest and best care options, and then connects the resources, people, and facilities, offered by the health system to patients in a way that automatically allocates those resources when and where they’re most productive. 

It guides patients to care options meeting their criteria and books their in-person or virtual appointments in real time. The capacity optimization also generates significant growth and efficiencies for health systems with results such as: a 40% increase in physician capacity through smarter appointment scheduling; a net 30% increase in new patients, the majority of whom are commercially insured; and a resulting eightfold increase in downstream revenue.

Health Equity

Keywords

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Videos

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Downloads

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A Business Case for Virtual Nursing - Caregility.pdf
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Alternatives

Company Details

Founded in 2019

Founded in 2019

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