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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
MyEleanor
MyEleanor

Categories

Solutions

Description

Product Description:

MyEleanor changes everything. She defines Collaborative AI, a future for population health and care management. Eleanor is able to conduct clinical conversations with patients. She is engaging, compassionate and empathetic building a relationship of trust with patients. MyEleanor also remembers, so the patient isn’t burdened by start-from-scratch syndrome.

What’s more, Eleanor not only understands clinical content but is capable of advanced voice analytics, which means understanding not just what the patient says, but how they say it, detecting hospitilzation risk from the "music" of their voice.

Thanks to our pioneering Collaborative AI model, Eleanor immediately integrates into workflows and her conversations gather patient information unlike anything else in healthcare. It’s like finance suddenly gave you approval to hire as many people as you need to manage entire risk populations.

About MyndYou:

Backed by our proprietary data analytics engine, MyEleanor detects subtle changes in a patient's voice, listening not only to what patients say, but also how they say it. She can predict risk, triage patients, and send actionable information to care team members so they can spend more time doing what they do best: Caring for patients. 

MyndYou has developed the world’s most empathetic, fully-present, richly-communicative virtual care coordinator. MyEleanor is an AI-powered care navigator that is able to make thousands of highly personalized phone calls every day; transforming remote care management by overcoming the desperate shortage of skilled nursing staff. Allowing care teams to spend their time on more meaningful patient interactions – and assuring predictable care delivery.

We are a group of clinicians, technical experts, and innovators on a mission to pair simple but sophisticated technology and actionable data with a human touch to keep people safe, engaged, and healthy at home.

MyndYou’s award-winning AI-powered Care Assistant, MyEleanor, helps close care gaps, improve engagement, and extend reach to help high- and rising-risk patient-members thrive at home. 

The World Economic Forum selected MyndYou as of the 100 most promising

technology pioneers of 2021--companies that are shaping industries across a variety of sectors, including healthcare. Learn more: https://bit.ly/mytechP21. 

Product Description:

Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

  • 3-10 day deployment
  • Zero client-side maintenance
  • 60-85% deflection/ resolution of calls and messages
  • 5x Average Handle Time
  • 99% reduction in Average Hold Time
  • Pre-loaded skills, like scheduling and routing
  • Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
  • Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio
About Hyro:

Hyro is a plug & play conversational AI platform enabling healthcare enterprises to easily supercharge patient experiences with voice & text capabilities across all their digital channels.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Product Capabilities

Advanced voice analytics detect changes in health, emotion, sentiment, intent and context

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

HIPAA and SOC 2 Type II Compliant

Hyro's AI assistants scale across channels and use cases, allowing you to automate high volumes of patient inquiries.

Hyro's Adaptive Communications Platform utilizes the latest in AI technology, including generative AI solutions like GPT.

Use Cases

Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, and RIsk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams

Description:

The following use cases, usually comprising 60-70% of all inbound calls and messages to a health system, can be automated:

  • New Patient Registration
  • End-to-End Scheduling
  • Appointment Verification, Rescheduling and Cancellation (Available via Epic EMR)
  • Physician Search
  • Rx Management (Status, Tracking and Refills)
  • Location Finder
  • Spot: GPT-Powered Search
  • Smart Routing/ Triage
  • IT Help Desk/ Troubleshooting
  • SMS Deflection
Pediatric use cases:

All use cases can be tailored to suit pediatric demands, including tweaking the conversational skills to relate to pediatric oncologies. 

Users:

Typical stakeholders and users of Hyro's Call Center Automation are IT, Digital, Operations and Support teams. The end users of Hyro's Call Center Automation include both patients and provider staff (usually for IT Help Desk applications). 

EHR Integrations

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Integrations:

Ambulatory EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

EHRs do not offer Collaborative AI technology

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, open-ended, empathetic conversation (for - on-average - 4 minutes) about their health and well-being.

2. Detect hospitilization risk by listneing to not only what patients say, but how they say it; uncovering hospitilization risk that go unnoticed by other technologies  

Differentiators vs EHR Functionality:

Hyro layers on top of EHR functionality, adding natural language understanding to pre-existing workflows and use cases across Epic, Cerner and Athena.

Differentiators vs Competitors:

Our main competitors, such as Syllable and Nuance, focus on intent-based voice solutions. Intent, within the conversational AI space, usually means "if X then Y". For example, if AVIA says "red" then stop. We know that conversations need to be more flexible than a rigid flow chart of intents, so Hyro invented a new language-based approach called Adaptive Communications, which uses a knowledge graph, computational linguistics and natural language understanding to simplify and speed up deployment processes. Because of our approach, health systems do not need to constantly update their voice interfaces based on ever-changing content. It also means that typical challenges with conversational AI, including adding new use cases to existing deployments, are nullified with the ability to layer on new data without retraining the model. Ultimately, the time and cost saved by switching from intent-based to language-based is what drove Intermountain Healthcare, Baptist Health, Novant Health and plenty of other health systems to Adaptive Communications.

Unique Benefits: 

  • No-code, effortless deployment, and maintenance that doesn’t require any playbooks or training data
  • Voice AI that adjusts to changes in context
  • Fast automation of dozens of customized use cases and skills simultaneously
  • Industry-leading understanding rate at an average of 85-90%
  • Seamless live handoff between AI and agents on Cisco, Genesys, NICE, Twilio and more
  • Automatic 24/7 scraping of data sources including websites, EMRs/ CRMs, APIs, and client databases
  • Real-time dashboard with insights (trends, keywords, and metrics) that helps to optimize digital services
  • Explainability that allows health systems to understand why/how AI provides all outputs

Keywords

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Videos

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Why Healthcare CIOs Love Hyro

Downloads

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The Voice of the Patient Survey Report - Hyro.pdf

Alternatives

Company Details

Founded in 2018

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