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Engage IQ™

Engage IQ™

Engage IQ™

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Overview


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Avia Summary

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Engage IQ™ is a solution provided by RevSpring, Inc. which was founded in 1997. It belongs to multiple categories of digital health solutions including Patient Billing & Payment, Revenue Cycle Management (RCM), Search & Transparency, and Digital Front Door (DFD).
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It has 4 verified clients.
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Engage IQ™ integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Engage IQ™ include: A Buyer’s Guide to Patient Billing and Payment and Top Patient Billing and Payment Companies Report | 2023
Product capabilities

Digital statementing

RevSpring delivers important financial information to patients using SMS/text messages and email allowing them to act on that information sooner and at a lower cost.

AVIA GUIDE
What is digital statementing?
Ability for consumers to receive their statements digitally based on their communication preferences (text, email, etc.). Ability for consumers to go paperless in their receipt of statements and to set the preferred frequency and modality.
EHR integration

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle
None provided
Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, MEDHOST, Allscripts/Eclipsys, GE, McKesson, CPSI, Point Click Care
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

  • A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
  • Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
  • Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
  • OmniChannel reminders ensures patients remember and prepare for appointments
  • A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
  • A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
  • Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
  • A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
  • The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

  1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
  2. Self-service improvements to off-load busy staff
  3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
  4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more. 

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

  1. Active integrations with 97% of the EHR market
  2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
  3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
  4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs

Health Equity

Company information

Founded in 1997

Media


Images

No images provided

Videos

RevSpring_Patient Journey Video.mp4
RevSpring + Epic.mp4
RevSpring_Patient Payments Everywhere.mp4
Downloads

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RevSpring_EngageIQ-PreCare_Brochure.pdf
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RevSpring_EngageIQ-General_Brochure.pdf
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RevSpring_EngageIQ-PostCare_Brochure.pdf

Reviews


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Overall Score
4.7

3 reviews


4.5

Features

4.5

Ease of use

4.5

Customer Support

4.5

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

August 14, 2024

verified

August 14, 2024

Engage IQ has provided much needed insight into the patient self pay/self pay after insurance journey.

We have utilized EngageIQ to improve the patient interaction and adoption by embracing the self-service options, promoting precisely how the patient prefers to interact and leveraging the data to make adjustments to improve those metrics. 

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Executive sponsor working with Engage IQ™ at Aston Gardens At Pelican Marsh


Helpful(0)

August 7, 2024

verified

August 7, 2024

Getting customer support on issues are very helpful and issues are resolved in a timely manner.

The prcocess has increased in various ways that our company did not have, the resources with this product has helped out tremendously. 

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Nettie Leys

Manager of Revenue Integrity , Manager of revenue integrity working with Engage IQ™ at Aston Gardens At Pelican Marsh

Helpful(0)

July 24, 2024

verified

July 24, 2024

Delivering tremendous benefits

Partnering with RevSpring is delivering tremendous benefits to Fisher-Titus and our patients. I’m especially pleased to hear how much patients appreciate the ability to choose payment plans entirely in private through the payment portal. This respects their financial circumstances and the desire for privacy in a small rural community where everyone knows each other.

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Laura Lay

Vice President, Revenue Cycle, Executive sponsor working with Engage IQ™ at Fisher-Titus Medical Center
Helpful(0)

Clients


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  • Partner

  • Vendor

  • Health System

  • Other

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