**COVID-19 UPDATE: Relatient can assist systems with quick (less than 48 hour) implementation time for COVID-19 related broadcast messaging. For Appointment Reminder customers Relatient can also send reminders out for telemedicine visits that include direct links to access prior to the appointment.** Relatient uses patient-centered, best practices to achieve a lower no-show rate and make accessing care easier for patients. Our product enables practices to connect with patients at different times using voice, text, and email. Our best practice setup is shown below, but it can be configured to fit a different workflow. Relatient helps you add multiple messages based on your appointment types and locations, while unifying the entire patient outreach process working with your PM system. # No-Show Engagement Automates Tasks (included with Appointment Reminders) Despite your best efforts, some patients will not show for their appointment. Once marked in your system as a no-show, Relatient will automatically follow-up to see if they are interested in rescheduling. This feature can be turned on or off at your choice when supported by your PM. # Demand Messaging for Quick Alerts (included with Appointment Reminders) Experience delays, schedule changes, or inclement weather? Whatever the message and whomever the audience, in a matter of minutes, Relatient can message thousands of patients selected by appointment, provider, appointment type, or pre-made groups. We enable your real-time communication with the right message delivered to the right patients. The solution also works for staff and employee notifications. # Recalls (included with Appointment Reminders) # Two-Way Patient Chat (included with Appointment Reminders) # Relatient® Appointment Reminders solution delivers: * Bi-directional data exchange and integrated appointment reminder solution * Lower no-show rates and keeps patients actively involved in care * Patient responses enable staff to update patient confirmation status in PM hourly * Automated confirmation status updates possible if PM supported * Unified, scalable system for multi-location & multi-specialty providers * Multiple modalities to meet patient preferences: text, email, and voice * Writebacks to select PM systems

Relatient is the #1 KLAS rated Patient Outreach vendor. A SaaS-based, patient-centered engagement company that automates patient outreach for healthcare organizations looking to improve operational efficiency, reduce no-shows, modernize patient payments and scheduling, and drive better compliance. In 2019, Relatient sent over 132 million messages on behalf of U.S. medical practices and health systems. Relatient integrates with practice management and electronic health databases to deliver timely, relevant, and compliant messages to patients wherever they are. Relatient’s platform automates the ABCs of patient outreach: Administrative, Billing, and Clinical health campaigns. From getting patients to their appointment, getting providers paid, and bringing patients back in at the right time.

With Stericycle's Patient Prompt platform, you can communicate efficiently and effectively with automated text, email, professional recorded voice call, and live agent messages for patient appointment reminders, billing reminders, preparation instructions, broadcast messages, and more. Patient Prompt is an integrated communication platform that helps you reduce no-shows, increase patient loyalty, grow revenue, and improve health outcomes through a combination of automated messaging and live voice interactions. Patient Prompt lets you communicate efficiently and effectively with automated text, email, professional recorded voice, and live agent messages for appointment reminders, billing reminders, preparation instructions, broadcast messages, and more. Customized communication plans optimize patient engagement with the right blend of content, channel, and cadence to drive appropriate patient actions and adherence to treatment plans.

Stericycle Communication Solutions is one of North America’s top providers of patient engagement solutions for the healthcare industry. By combining a human touch with our innovative technology solutions, we deliver meaningful improvements in patient experience, satisfaction, and health outcomes, while reducing your costs and improving profitability. We bring 30 years of healthcare customer experience, compliance, and proven success. More than 200 clients rely on our patient engagement platform—the most comprehensive in the industry—to solve complex challenges to patient access, action, and adherence.

* Multi-Location Management * Highly Configurable by Provider, Location, and Appointment Type * Best Practices for Automated Multi-Modality Outreach (Text, Email, and Phone Calls) * Single Sign-On Capabilities * 85+ Integrations * Integrated w/ Two-Way Chat for the Perfect Combination of Automated and Personal Outreach as Needed * Compliance Engine — Relatient Checks that Non-Essential Messages Do Not Risk