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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Playback Health
Playback Health
eVisit
eVisit

Categories

Solutions

Description

Product Description:

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

About Playback Health:

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Product Description:
Asynchronous virtual visits offered through MyChart
About Epic Systems Corporation:
Epic Systems Corporation is a healthcare-focused software company that develops and offers products to improve the health of people. The company’s products are used at community hospitals, academic medical centers, children's organizations, safety net providers, retail clinics, multispecialty groups, integrated delivery networks, rehab centers, and patients’ homes as well as in many other aspects. Epic Systems Corporation was established in 1979 and is based in Verona, Wisconsin.

Compatibility level

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Clients

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Product Capabilities

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

Playback Health provides direct Customer Support for providers, patients, and family members.

Platform analytics focus on User/Usage analytics to understand who and how users engage with Playback Health.

Playback Health has been shown to improve the communication, adherence and patient understanding challenges in Oncology. By recording the conversations at the point of care, transcribing them, summarizing them for the patient and sharing that information with patients and loved ones, we provide a great alternative to Oncology Navigation.

Care givers can be added to the playback platform to gain access to important information about the patient's treatment.

Use Cases

Description:

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Users:

Clinicians, Care teams, Patients, Family, and external caregivers. 

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Acute care EMR, Ancillary EMR, Patient portal, ADT, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Allscripts, Cerner, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Differentiators vs Competitors:

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2018

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