Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Families Can Stay Connected To Their Loved Ones Anywhere, Anytime.

VitalTech provides a comprehensive enterprise solution that empowers patients to better care for their health, while enabling care teams to monitor, manage and care for patients remotely. Our proprietary platform enables health systems, managed care organizations, home health agencies, physicians, and senior living facilities to automate workflows while improving health outcomes, increasing patient safety, and lowering the cost of care. Our suite of easy-to-use solutions increases patient engagement and compliance.

With our customizable patient application, VitalCare, providers can monitor their patients from the comfort of their own home. You can utilize a VitalTech provided tablet or allow patients to bring their own device and download the app. Care teams can choose which devices each individual patient requires to manager their condition(s). With our engagement module, patients have a suite of patient education materials to help them understand their condition(s) and program, and can communicate with providers through secured messaging, audio, and/or video calls, all within VitalCare. The nutrition and medication modules, reminders/announcements, as well as questionnaires/surveys, empower patients to adhere to their care plans. 

VitalCare Admin, our fully HIPAA-compliant, customizable provider portal allows care teams to monitor patients quickly and easily. Within our portal, care teams have access to VitalTech Insights, which provides the ability to create countless customizable reports and analyses from all data collected. In addition to Insights, providers have access to VitalTech Care+, our workflow automation tool that creates proven efficiencies in the delivery of virtual patient care, enhances patient safety, increases accessibility, reduces costs, and optimizes reimbursements. 

VitalCare Family, provides additional support for patient engagement, socialization, and compliance, leading to a reduction in isolation and improved outcomes.

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

While EHRs are often viewed as competitors, it is clear that their current functionality is not comparable. EHRs do not provide clients with actionable insights that lead to informed decision making.

VitalCare Admin not only stores all the data but also provides valuable insights through VitalTech Insights and automates provider workflows with VitalTech Care+.

EHRs are introducing new features in an attempt to keep up with the innovative virtual care solutions, but unfortunately they continue to fall short in their functionality. 

VitalCare's provider portal (VitalCare Admin) proactively supports clinicians to deliver the highest quality of care to patients in in the comfort of their own home simply and effectively. 

VitalTech's comprehensive virtual care platform and advanced analytics will provide you with a significant competitive advantage in the region by offering comprehensive and innovative remote patient monitoring and engagement solutions. By seamlessly managing various levels of patient acuity and disease states, VitalTech enables you to deliver superior care, optimize patient outcomes, and minimize hospital readmissions. VitalCare's flexible automated provider workflow builder allows you to treat today's patients but adapt to new and innovative care pathways as access to rich contextualized analytics drives better care.  

VitalCare allows providers to manage all patient types from a full turnkey solution delivered to a Hospital at Home patient to a downloaded app allowing you to mass scale for pop health and continuing health. 

VitalTech has an intuitive clinical provider portal, which, combined with our unique engagement tools and SDOH functionality, fosters a more meaningful and personalized patient experience. This enhanced engagement elevates patients' quality of life and bolsters their confidence in the care they receive from you. Patients' sense of empowerment and support from this platform ultimately translates to higher satisfaction rates and improved patient retention. 

VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable healthcare professionals to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.  

VitalTech's comprehensive virtual care and engagement solutions position providers at the forefront of patient-centered care, setting it apart from its competitors. By offering enhanced patient experiences, superior health outcomes, and innovative technologies, providers can expect increased patient loyalty and a stronger market presence.

At VitalTech, we provide the ability to monitor all patient populations and disease states, the ability to pivot easily, and customization is available for functionality, reporting, alerting, etc. VitalCare proactively assists providers to deliver the highest quality of care to patients in in the comfort of their own home.

VitalTech's comprehensive virtual care platform combines advanced AI-based analytics, extensive RESTful APIs, clinical support, customizable workflows, and strategic partnerships with FirstNet and AT&T to set us apart. Our platform is at the forefront of patient-centered care and health equity. We are committed to driving continuous improvements in patient care, outcomes, and overall efficiency to ensure that Baptist can deliver all patients the highest quality of care.

VitalTech's comprehensive virtual care platform, enhanced by advanced AI-based analytics, clinical support, customizable workflows, and seamless integration with existing healthcare infrastructures, sets us apart from our competitors. Our dedication to providing more personalized and effective care enables healthcare organizations to improve the patient experience and overall well-being, ultimately leading to innovative and equitable healthcare solutions.

Some key VitalTech differentiators are listed below:

• VitalCare is a comprehensive, full-stack enterprise solution.
• VitalCare powered by FirstNet®
• VitalCare has an SDK and extensive RESTful APIs
• VitalTech Insights, our business intelligence (BI) and advanced analytics tool, enables clients to analyze, visualize and better utilize all collected data.
• VitalTech Care+, our workflow automation tool, allows clients to set customized workflows for each patient group, facilitating better care with greater efficiency.
• VitalCare Family drives patient engagement, compliance, and socialization, while also reducing isolation.
• HIA partnership to manage chronic conditions and reinforce care plans with conversation AI delivered via virtual avatars.
• Diasyst partnership to provide decision support for diabetes. 
• Patient engagement module
• Customizable and templated questionnaires and surveys
• Asynchronous messaging through partnership with Bright.Md.
• VitalTech offers a fully automated logistics portal for forward and reverse logistics.
• Our current provider portal with actionable insights
• Upcoming enhanced provider portal (scheduled to be released in 2023)
• VitalCare architecture is flexible and scalable to support 3rd party integrations, including over 50 EHRs and custom integrations. We have several API endpoints and webhooks available for integration. 
• Reminders and task list
• Personalization
• Device agnostic
• Medication module
• Nutrition module with voice, barcode scanning or manual entry options
• Competitive pricing and flexibility
• Our 24/7 support is easily reachable and responsive to solve any issues that may arise for clients and patients.
• American Hospital Association (AHA) is a strategic investor in VitalTech, its only affiliation with a remote patient monitoring company. 
• Strategic partnerships that increase possibilities for our clients. Such partnerships include AT&T Business, Rogers Wireless, Medline, Cecilia Health, Xealth, Diasyst, Bright.Md and HIA.
• VitalTech views all clients as partners. We want you to be successful and to view our team as an extension of your own. From implementation to onboarding or support to marketing, we are here to help. We pride ourselves in our responsiveness and availability and our clients continuously tell us that we are far and above other vendors they have dealt with.