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DocASAP Online Appointment Scheduling
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Avia Summary
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR |
EMR Integration & Relevant Hardware: | None provided |
EMRs Supported: | None provided |
Hardware Compatibility: | None provided |
In Cerner App Gallery: | |
In Epic App Orchard: |
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DocASAP Online Appointment Scheduling Comparisons
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1 review
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EHR Integrations
July 31, 2023
July 31, 2023
I've had a tough experience with DocASAP during my tenure at LifeBridge Health. The issues have been on multiple fronts, including analytics, technical aspects, and customer support.
We decided to use DocASAP for online scheduling while using another platform, E-variant (which later became Healthgrades, Mercury, and finally WebMD), for our provider directory. This decision was problematic because we couldn't bridge the analytics between the two platforms, which led to significant limitations in our understanding of our customers' journeys.
One of the main issues with DocASAP was their analytics offering. Their dashboard feels very dated and they have repeatedly failed to deliver on promises to improve their analytics tool. Even when I downloaded spreadsheets of data directly, the analytics were consistently off by a significant percent.
There was also an issue of reliability. I found several instances of extended downtime that DocASAP themselves were not aware of, causing significant disruption to our operations and leading to missed appointments. Even after multiple suggestions to improve their communication about scheduled and unscheduled downtimes, the issues persisted.
Though I have had constructive engagements with some of their representatives, it doesn't offset the overall poor quality of the platform. While their employees might be lovely people, the platform itself is far from it. If I could go back in time and prevent LifeBridge from signing a contract with them, I absolutely would.
In the end, we're parting ways, and as of my experience up to 2023, I would strongly advise against using them. Their service has been consistently disappointing and their analytics offering is significantly below par.
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A verified Executive sponsor working with DocASAP Online Appointment Scheduling from a medium-sized, ACO hospital.
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