GYANT

GYANT Front Door

GYANT Front Door is an AI-care navigation “digital front door” that’s deployed on hospital websites, mobile apps, and patient portals to help patients instantly connect with the resources and care they need. Acting as a 24/7/365 digital member of your team, GYANT Front Door answers questions, triages patients to the most appropriate care venue, books appointments, finds a specialist or clinic, and screens for COVID-19 symptoms.

Expand Patient Triage

By creating a single entry point for all digital patient journeys across all platforms, patients receive the context and personalized assistance necessary to navigate their care.

The GYANT virtual assistant provides an empathic and conversational AI interface integrated into your EHR to listen, learn, and guide.

A consistent digital experience across platforms and touchpoints is critical. Our virtual assistant empowers patients to take control and navigate to the right care endpoints at the right time, on their own. Letting your staff focus on patients most in need of their help.

GYANT connects to your patients where they prefer to engage, whether on desktop, mobile, or via your patient portal. With real-time patient insights, keyword capture, and powerful daily analyses – our clients’ marketing teams stay on top of inquiry trends. Enhanced SEO/SEM strategy means more conversion from visitors to patients.

Reduce Costs

Reducing the cost to serve is imperative for hospitals and providers across the country. GYANT decreases call center volume, support staff overhead, and physician burnout by helping patients virtually engage with your health system anytime and anywhere.

Continuously learning from millions of patient interactions, GYANT is continually improving. Making your patients and associates feel better and delivering better outcomes. Because we help elevate individual encounters to more meaningful lifelong relationships, GYANT builds trust and loyalty in your entire patient ecosystem.

With just a few lines of JavaScript, GYANT is up and running on your website, while our mobile software development kit (SDK) enables lightning-quick integration into your mobile app. Our pre-built content, clinical protocols, and endpoint routing templates simplify deployment, and our configurable clinical sensitivity allows us to match your existing medical guidelines. GYANT can scale features, integrations, and capabilities at whatever pace you need.

Digitize the Patient Journey

Patients want their healthcare experience to match that of the apps and websites they use every day. GYANT’s empathic interface empowers patients to interact on their own terms at their convenience. It’s a more personalized, tailored experience that leads patients to trust your technology and return to use it repeatedly.

GYANT’s partnership approach is to collaborate and co-design to meet your health system’s needs. We partner with you to make GYANT yours. Our mobile-friendly patient experience works out-of-the-box, immediately upgrading your existing assets without additional investment. Powerful configuration options for safety, the scope of services, endpoint routing, FAQs, and EHR integration make it easy for your digital team member’s personality and appearance will align with and reinforce your brand.

Streamline Triage

Searching for symptoms online to self-diagnose a medical condition only leads to increased anxiety. And, symptom-checkers not properly integrated with your system’s platforms can produce undesirable results.

GYANT’s comprehensive triage capabilities take self-diagnosing and guesswork out of the process. Covering the vast majority of patient complaints, GYANT helps navigate them to the right care at the right time, reducing unnecessary emergency department utilization. Our natural language processing (NLP) is built exclusively for healthcare providers and improves with millions of patient interactions.

GYANT is the only digital front door company that ingests actual patient outcomes within your network and with your providers. Our AI differential drives better care navigation. And with pre-built integrations for EHRs, provider directories, patient portals, telemedicine, mobile, and contact centers; you’ll be up and running within 30 days.

Increase Productivity

Call centers can easily become overwhelmed during peak hours and times of extraordinary urgency as witnessed during the COVID-19 pandemic. GYANT expands patient care capacity without adding more staff.

Our virtual assistant helps them easily find the most appropriate care and automatically documents every step of the way. GYANT reduces provider time documenting patient encounters or responding to inbound messages, leaving caregivers free to focus on delivering the highest quality of care.

When patients engage digitally, our clients experience a dramatic reduction in staff time needed in call centers and front offices. Additionally, nearly half of all patient engagements with our virtual assistants occur outside of standard business hours, resulting in a 350% increase over patients reached with a call center alone.

• Adventist Health
• Christus Health
• Cleveland Clinic Foundation
• Edward-Elmhurst Health
• Geisinger
• Gunderson Health
• Hackensack Meridian Health
• Intermountain Healthcare
• MemorialCare
• MercyOne
• OSF Healthcare
• SSMHealth

GYANT Front Door is our triage and navigation offering. It is a tool for patients to utilize when making first contact with a health system about an illness or health need.

GYANT brings a consumer-grade user experience to healthcare. Patients have expectations that all software should be at the quality of Uber and Google. GYANT brings a UX of this level to digital health products.