Front Door
Overview
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Avia Summary
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Front Door is a solution provided by GYANT which was founded in 2016. It belongs to multiple categories of digital health solutions including Customer Service, Digital Front Door (DFD), Improving Engagement & Self-Management, Command Centers, Virtual Health, Patient Flow, Scheduling, Personalized Care, and Conversational AI.
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It has 12 verified clients.
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Front Door integrates with major EMRs such as Epic, Cerner.
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Some other resource(s) that may be helpful in learning about Front Door include: Top Virtual Visit Companies Report | 2023 and Top Conversational AI Companies Report
Select which hospital or health system you work at and see a personalized match score.
About
AWARDS
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
12 Organizations
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Recommended, but not required |
EMRs Supported: | Epic, Cerner |
Hardware Compatibility: | None provided |
 In Epic App Orchard: |
Description
GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7.
Use cases
Description
FAQs, Symptom checking, Triage, Appointment Scheduling, Live chat, Clinic Search, Doctor Search, Patient portal assistance.
Pediatric use cases:
The GYANT symptom checker includes pediatric protocols and care routing.
Users:
Hospitals and health systems provide GYANT to their patients to help guide them to care and resources.
Differentiators
Differentiators vs EHR Functionality:
GYANT Front Door is our triage and navigation offering. It is a tool for patients to utilize when making first contact with a health system about an illness or health need.
Differentiators vs Competitors:
GYANT brings a consumer-grade user experience to healthcare. Patients have expectations that all software should be at the quality of Uber and Google. GYANT brings a UX of this level to digital health products.
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Reviews
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Overall Score
5.0
3 reviews
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EHR Integrations
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Most Recent
August 9, 2023
verified
new review
August 9, 2023
Not just a tool for our community, it's really an extension of our resources
The GYANT assistant, Mia, is not just a tool for our community, its really an extension of our resources. It provides the front-end to our administrative resources and can really help leverage and extend their time so that Mia can answer more routine qustions and that gives more time for our resources to problem-solve live with our users.
Source: https://youtu.be/9Vf4vOa6zi0?t=879
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Tracy Donegan
Chief Information and Innovation Officer, Executive sponsor working with Front Door
Helpful(0)
August 9, 2023
verified
new review
August 9, 2023
We are customers, but our relationship feels more like a partnership.
It can be difficult for people to understand where to go. Is it the ER, the urgent care, a retail clinic, telemedicine, call a nurse line? We're not all trained medically to understand our symptoms and to triage ourselves and know where to go for care. GYANT does a great job in guiding our patients to the right care.
Source: https://youtu.be/DmlLsDt3ARA?t=133
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Hiral Patel
Innovation Program Manager, Executive sponsor working with Front Door at Edward-Elmhurst Health
Helpful(0)
August 9, 2023
verified
new review
August 9, 2023
It's helped decrease call volume at the contact center, call volume at urgent care clinics, and decrease foot traffic
The GYANT assistant, Claire, is compassionate in her interactions, she asks questionas at the right time, and offers support and assistance. She offers a sense of empathy even though shes a virtual assistance. It's helped decrease call volume at the contact center, call volume at urgent care clinics, and decrease foot traffic.
Source: https://youtu.be/1d9_1j7j460?t=159
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Abby Lotz
Vice President, Digital Care, Executive sponsor working with Front Door at OSF HealthCare
Helpful(0)
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