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Healthcare Customer Service

Healthcare Customer Service

Healthcare Customer Service

1 verified client

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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Healthcare Customer Service is a solution provided by PEGA. It belongs to multiple categories of digital health solutions including Customer Relationship Management (CRM) and Consumer Access & Engagement.
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It has 1 verified client.
DESCRIPTION
Pega Customer Service for Healthcare breaks down the barriers created by traditional CRM solutions, allowing you to deliver cost-effective, high-quality care through your service teams. With Pega, you lever your best practices into streamlined processes that dynamically guide each service interaction, automatically adapt service delivery to the channel or device, and enable rapid response to market change without the need for any coding from IT.
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EHR integration

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Use cases and differentiators

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Company information

By PEGA

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Reviews


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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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