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Marketing - Reputation Management

Marketing - Reputation Management

Marketing - Reputation Management

4 verified clients
Marketing - Reputation Management
Marketing - Reputation Management

Overview


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Avia Summary

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Marketing - Reputation Management is a solution provided by PatientBond, Inc. which was founded in 2011. It belongs to multiple categories of digital health solutions including Search & Transparency, Ratings & Reviews Transparency, Consumer Insights, and Digital Front Door (DFD).
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It has 4 verified clients.
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Marketing - Reputation Management integrates with major EMRs such as Epic, NextGen, and athena.
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Some other resource(s) that may be helpful in learning about Marketing - Reputation Management include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION
Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.
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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other
Use case dependent
Epic, NextGen, athena, GE, Athenahealth, Other
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

  • Determine, improve and promote Net Promoter Scores (NPS)
  • Determine, improve and promote patient satisfaction scores
  • Determine, improve and promote Google ratings
  • Determine, improve and promote 5 Star ratings
  • Collect, improve and promote patient reviews

Determine, improve and promote patient satisfaction and reviews for the practice

  • Prospective patients

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Flexibility and price

Company information

Founded in 2011

17.0M total equity funding

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Clients


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