Patient Access

Lumeon enables next-generation patient access by engaging and coordinating patients and their families along a simple, timely, and convenient digital experience, taking them step-by-step through the process.

We automate and virtualize your patient journey, incorporating ‘self-service’ automated interaction wherever possible, while also coordinating contact center staff resources to respond, follow up, and make decisions in a timely and efficient way.

Patients, Providers, Administrators

• Design and deploy digital patient journeys driven by Lumeon’s pathway engine, to keep patients engaged and build loyalty.
• When required, tasks and decisions are automatically prioritized, escalated, and assigned to the right team member.
• Proactive navigation connects the care journey, reducing the burden on patients, while self-service capabilities enhance convenience.

“Lumeon’s vision fits and aligns with our goals. The platform gives us the opportunity to use technology to improve the patient experience and increase efficiency in our operations.”

Laurie Johnson, executive administrator of ambulatory services at Keck Medicine of USC