Conversational, Multilingual Messaging

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About EHR Integrations Description Use cases Differentiators DEI practices Company information Media

Conversational, Multilingual Messaging is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Customer Service, Digital Front Door (DFD), Improving Engagement & Self-Management, Command Centers, and Scheduling.

It has 3 verified clients.

Conversational, Multilingual Messaging integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about Conversational, Multilingual Messaging include: Top Patient Billing and Payment Companies Report | 2023 and A buyer’s guide to conversational AI

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About

EHR integration

Integrations:	Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other
EMR Integration & Relevant Hardware:	Required
EMRs Supported:	Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other
Hardware Compatibility:	Mobile / Tablet (web optimized), Desktop
In Cerner App Gallery:	https://code.cerner.com/apps/luma-health
In Epic App Orchard:	https://apporchard.epic.com/gallery?id=17169

Description

New and existing patients can start the conversation with your organization. Providers securely two-way chat with patients, web-to-text. Patients can engage with their care in 20+ languages, including Spanish, Mandarin, Bengali, and Khmer.

Description

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.