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Reputation Management

Reputation Management

Reputation Management

Overview


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Avia Summary

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Reputation Management is a solution provided by Steer Health. It belongs to multiple categories of digital health solutions including Search & Transparency, Ratings & Reviews Transparency, Consumer Insights, and Digital Front Door (DFD).
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It has 3 verified clients.
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Reputation Management integrates with major EMRs such as Not applicable.
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Some other resource(s) that may be helpful in learning about Reputation Management include: Top Conversational AI Companies Report and A buyer’s guide to conversational AI
DESCRIPTION

Steer Health offers the most optimized online web presence and user experience to convey your brand story and provide your patients with self-service tools to schedule or book appointments.

  • Online Reputation Management: Automatically obtain valuable feedback from patients, and experience the benefits to your bottomline.
  • Enable Service Recovery: Ensure all dissatisfied patient responses are sent directly to your customer service leadership teams for prompt resolution and response.
  • Improve Brand Dependability: Showcase testimonials on your website automatically. Reviews are the no.1 decision-making factor for patients looking for a new doctor. Add testimonials to your practice website that demonstrate what it’s like to be your patient.
  • Send Patient Feedback Surveys: Send surveys (HCAHPS, Payor Quality, etc) after every office visit with a method that encourages patients to quickly provide feedback and share their experiences online.

Learn more: https://steerhealth.io/reputation-management-2/

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EHR integration

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Not applicable
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Use cases and differentiators

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  • Integrated experience of managing PX before, during and after the visit
  • Leverage Service Recovery Feedback As Growth Enabler
  • Resolve PX Issues in a fraction of time 
  • Automation to Google Reviews
  • Service Recovery
  • Response to Feedback
Company information

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Reviews


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Overall Score
5.0

1 review


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EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

January 9, 2024

verified

January 9, 2024

Fast Customer Service and Phenomenal Team

They were very helpful in getting all the information that I needed and were very quick to get what I was asking for up and running

There is nothing that I dislike. It is a great service. They are creating a place where we can see instant patient feedback and our leaders can work on service recovery and process improvement

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Laura Foster

Patient Experience Specialist, Internal consultant working with Reputation Management at Garden City Hospital
Helpful(0)

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