Health System-driven Scheduling

Odoro’s Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly. -Improve Patient-Provider Matching: By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience. -Optimize Provider Utilization: Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand. -Increase Organizational Efficiency: Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match. -Guided Scheduling Dialogue: Odoro’s Access Center Solution is built around its unique guided dialogue interface, which leads call center agents through a customizable script designed to collect information from patients as efficiently as possible. Agents simply input patient responses into the web-based tool and receive a list of optimal providers and appointment slots. That eliminates the need to search through the provider’s calendar.

Self-customized series of questions to guide patients & agents through the scheduling and registration process. Based on the health system protocols, Dialog 2.0™ collects information from the patients and gives them instructions mimicking schedulers’ workflows.

On-Call Scheduling from QliqSOFT allows your team to quickly view a live, up-to-the-minute calendar of who is on call in any department, at any time. Smartphone and desktop visibility through our secure messaging software means you can interact instantly and securely with anyone, from anywhere. Automatic Call-Routing within on-call schedules allows you to harness the power of Qliq’s industry-leading secure messaging platform to transcribe voicemails into instantly accessible, secure, Qliq messages. Promote one number to the communities you serve and connect your team with software that healthcare organizations are hailing as transformative and error-reducing.

Scheduler is a solution that helps clinical organizations of all sizes manage and set up their visits. From on the fly walk-ins to booking appointments with elaborate provider policies, Scheduler handles the flows and needs of any type of clinical facility seamlessly. There’s nothing like it on the market. Scheduler was designed by former Apple engineers that spent hundreds of hours observing leading health care facility operations and how patients interact with bookings. Through excellent staff feedback, and a world class technology team, and you end up with software that increases productivity and ROI, that adjust to the needs of the facility.