Real-time Service Recovery

Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.

For most consumers, the search for a healthcare provider is a frustrating maze of bewildering choices and unanswered questions. They want to hear what other patients have to say in order to make a decision with confidence. With Loyal’s Empower solution you have the tools to do just that - empower the patient and provide a solution.

With the increasing trend of healthcare consumerism, creating a better patient experience has become imperative to a healthcare organization’s success. Our healthcare-specific platform and (NLP) technology, years of healthcare experience guiding clients to achieving results, and exclusive partnerships with industry-leaders Press Ganey and Yext help them get there. Binary Fountain provides a single view across managing the entire patient experience in a healthcare-focused platform. Leveraging patient feedback from online ratings and reviews and patient surveys, Binary Fountain helps healthcare organizations engage patients and improve operations with comprehensive patient analytics and the tools to drive change. Healthcare systems, hospitals and physician practices can increase patient acquisition and loyalty, impact revenue and create a better patient experience in an increasingly healthcare consumer-driven market. Our patient experience platform is used by over 4,000 healthcare facilities globally, including organizations as large as Providence Health & Services and as small as KURE Pain Management, providing them with the deep, timely insights and tools needed to engage patients, improve operations and impact revenue.

Reputation.com’s review management platform allows you to read and respond to reviews from more than 130 third-party websites from a single centralized dashboard. By way of customizable alerts delivered in real-time, you will be able to monitor review activity across Google, Facebook, RateMDs, Vitals, and several additional healthcare specialty sites. The reviews dashboard allows you to track the number of reviews, review sentiment, and percentage of reviews not yet responded to for each of your practitioners and locations, presenting a clear overview of patient sentiment at both a brand and local level. Our platform enables you to efficiently address all patient feedback with options to flag, forward, or share each review. Review response templates further streamline the process and ensure that your replies comply with HIPAA guidelines and protect patients’ private information. Additionally, Reputation.com offers a managed HIPAA moderation service to flag comments that contain PHI or other unpublishable content.

## Patient Satisfaction Surveys Ready-made surveys sent to patients via text and email automatically. # Reputation Management Turn patients into advocates and give them the ability to provide valuable feedback. At the end of the survey, patients are sent to a review site (healthgrades, zocdoc, etc). # Visit Survey The perfect survey to get actionable patient feedback and coordinate service recovery. Give patients an easy way to provide you negative feedback and they’re less likely to do it publicly. # Practice CAHPS In-depth survey that was built to mimic CG-CAHPS results so you can prepare or take a deep dive into the patient experience. Six categories of practice management covered with 38 questions. Wondering where to start? Check out our industry guide, [Patient Satisfaction Surveys and Online Reviews: A Guide to Getting Started, Improving Your Online Reputation, and Using Your Results Effectively](https://www2.relatient.net/resources/patient-satisfaction-surveys-online-reviews-a-guide-to-getting-started-improving-your-online-reputation-and-using-your-results-effectively/).