PerfectServe Unite

Clinical Communication Solutions

Improve Speed to Care with Clinical Collaboration

Connect all care team members on a single HIPAA compliant platform to streamline care delivery.

Providers

Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.

• Prevent unnecessary disruptions
• Accommodate personal preferences
• Reach the right clinician every time via text, call, or video
• Reduce communication cycle times, instant notification of critical results, and consult requests

Nurses

• Give valuable time back to nurses to improve patient care and reduce burnout.
• Improve response times from providers
• Reduce ambient noise like overhead paging
• Nurse call response from any location
• Differentiate alarms to reduce disruptions

Technology Teams

• Consolidate & integrate communication platforms while improving the nurse and provider experience.
• HIPAA compliant, SOC2 certified
• Cloud based, unify locations
• Reduce TCO - replace pagers, DECT phones, texting & call center solutions
• Integrate with EMRs, scheduling, nurse call, middleware, DECT, call/transfer center, labs

Operations

• Improve hospital metrics with an outcomes based approach to communication.
• Faster clinician response times, accelerate patient throughput
• Automate tedious manual workflows
• Improved clinician satisfaction & HCAHPS scores
• Consolidate clinical systems & reduce overhead costs

Provider Scheduling Software

Support providers' work-life balance while improving operational efficiencies with a provider scheduling solution that considers thousands of variables to create the best possible schedules—every time.

Providers

Reduce physician burnout by ensuring their schedules accommodate as many requests and preferences as possible, are equitable and provide transparency.

• Easily swap shifts
• Auto approve time off requests*
• Mobile access, full visibility

Schedulers

Free up valuable time for schedulers by automating schedule creation. Ensure provider preferences, department rules, legal requirements and organizational needs are considered with every schedule without manual intervention.

• Reduce manual schedule manipulation
• Access schedules via desktop or a mobile app
• Visibility across departments

Operations

Minimize physician turnover and improve their work-life balance with an optimized schedule accommodating both their needs and the organizations'.

• Improve patient access
• Enhance resource utilization
• Access analytics across the health system

Secure Messaging for Clinicians and Patients

Send and receive the right patient and clinician messages to the right person, at the right time.

Patient & Peer Chats

Send secure messages among peers. Respond to patients without revealing your personal information.

• No apps required for patients
• Manage conversations
• Ad hoc video appointments
• Code for reimbursement

Patient Updates & Reminders

Remind patients of next steps and view upcoming appointments. Reference patient conversations faster for better care.

• Reduce response times
• Customize campaigns
• Update family members

Efficient, Patient-Centered Care

Use one platform to align nurses, physicians, patients, families, and administrators.

• Team-based care
• Low, flat-rate pricing
• Robust reporting console

• Advocate Aurora Healthcare
• Background Methodist Le Bonheur Healthcare (MLH, TN)
• Bon Secour Mercy Healthcare
• Hennepin Healthcare (MN)
• McLaren Health (IL)
• Mercy Health (TN)
• MemorialCare
• Munroe Regional Medical Center (FL)
• Ochsner Health
• Park Nicollet Methodist Hospital (MN)
• Piedmont Healthcare
• Prisma Health (SC)
• St. Elizabeth Healthcare (KY)
• St. Rita’s Medical Center (OH)
• St. John Hospital & Medical Center (MI)
• St. John Providence 
• Tower Health (PA)
• University of Kentucky Healthcare