Press Ganey

Exceed patients' high expectations for a great healthcare experience. Act in the moment to identify service failures, collect real-time feedback, and solve problems before they surface online or in surveys. Advanced reporting leverages sophisticated analytics to distill vast amounts of data into clear next steps. Our solutions are designed to help you make an impact by streamlining patient rounding, enabling real-time service recovery, and optimizing patient engagement. Keep up with evolving market and patient needs with an expert library of on-demand improvement resources. Your dedicated client success team keeps your team focused on priorities and accelerates improvement efforts.

Transform the patient care experience and improve staff performance. One easy-to-use platform integrates patient, staff, quality, and safety rounding as well as service recovery. Press Ganey’s dedicated team of advisers works with you to customize rounding surveys, capture the data you need, then take action to drive critical results. Instant service recovery alerts paired with closed-loop ticketing and real-time reporting quickly identify and resolve any patient experience problems during care. Easily navigate and review real-time rounding results in performance dashboards, then act on these findings to continually improve.

Save time and money with a single source of truth. Press Ganey’s centralized platform is the system of record for managing physician data, then synching it everywhere patients look for care. Optimize physician profiles, and get in front of 70M+ patients actively searching for care. Press Ganey’s partner network includes WebMD, Vitals, Healthgrades, RateMDs, and other high-traffic healthcare sites. Press Ganey’s Listings platform works around the clock to detect and fix any bad data published on the web without your knowledge. Easily navigate and review real-time physician and location data accuracy and metrics (like profile views and other patient actions) within your listings dashboard.

Inform, engage, and acquire patients across every digital pathway with less friction and better insights. Stand out from competitors by delivering consistent messaging and natively integrated calls to action. 88% of referred patients look up provider reviews before they book an appointment. Press Ganey helps you collect, monitor, and publish more reviews to tell a compelling and consistent brand story across the web. Press Ganey's proprietary partnerships with Google, Apple, WebMD, Healthgrades, and more give you unrivaled control of your online presence. Press Ganey's AI technology extracts meaningful insights from patient comments to identify problems and transform the patient experience based on real-time feedback.