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Best Conversational AI Products

Best Conversational AI Products

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. In healthcare, it's increasingly being seen as a way to provide robust patient interactions, allowing for automation of routine tasks and an enhanced patient experience that can be tailored to individual needs.

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Conversational AI: Products


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6 products
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Versatile platform
Versatile platform
5+ years in business
5+ years in business
Versatile platform
Versatile platform
5+ years in business
5+ years in business

Medely Talent Marketplace

  • Instant access to Medely’s marketplace of highly-vetted nurses and allied pros for per diem, local assignment, and travel jobs
  • Healthcare facilities only pay when they use Medely’s Talent Marketplace; there are no minimum usage requirements
  • Each pro on the Medely platform is rigorously credentialed to ensure the highest quality of care and service

Identify staffing gaps and prevent burnout

Connect quickly with pros that can help facilities meet demand

Lower administrative burden on staff

Medely’s platform delivers a real-time staffing management tool with automated processes to find the best coverage for your facility

Support positive patient outcomes

Multi-step pro credentialing and verification process 

Access the flexibility everyone deserves

Healthcare leaders can control costs by using Medely as much as their facilities need

Total contingent workforce visibility

Review profiles, credentials, and experience of their internal and external resource pools

More than just surviving

Medely helps healthcare leaders control and lower their contingent staffing costs in order to protect operating margins

Superior customer experience

Medely delivers a superb user experience via top-class technology and individualized support for facilities 

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Versatile platform
Versatile platform

A comprehensive, digitally-driven solution designed to help patients regain control of their heart health after a major cardiac event or procedure. With personalized clinical exercise plans based on diagnosis, vitals and personal preferences, plus live coaching and continuous physiological monitoring, we guide patients through their recovery journey. Custom-designed provider-facing application with built-in ITP interfacing directly with enterprise EMRs ensures high-relevance, seamless coordination with referring medical team.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Product Logo
Rated In Top 10%
Rated In Top 10%
Versatile platform
Versatile platform
5+ years in business
5+ years in business
Rated In Top 10%
Rated In Top 10%
Versatile platform
Versatile platform
5+ years in business
5+ years in business

Olio’s software enables value-based care organizations – health plans, health systems, physician groups, and ACOs – to co-manage their patients with stakeholders across their entire post-acute network. We help our customers efficiently create cross-organizational care teams and enable them to communicate about patient status and care strategies. This collaboration results in all parties becoming more engaged, responsive and accountable, which leads to better patient outcomes. Learn more at www.olio.health.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Product Logo
5+ years in business
5+ years in business
5+ years in business
5+ years in business

iPostOp™ is a postoperative care remote monitoring platform that extends medical care beyond the hospital setting. It automates the most critical stages of post-operative care for both patients and medical care teams through an intuitive, platform-agnostic interface enabling continuous and virtual interactive patient monitoring beginning before surgery and continuing during the critical 14 to 45 day period following a patient’s procedure. It consists of a patient companion application (‘App’) automating the main processes beginning in the pre-operative period and monitoring the patient throughout the outpatient phase of postoperative care. Additionally, it contains a supporting platform for providers allowing them to manage the online services delivered through the App.

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Product Logo
Versatile platform
Versatile platform
Versatile platform
Versatile platform

Seamlessly integrating with your existing EHR, our white-labeled, customizable platform gives you a single dashboard for managing patient care, workflows, and notifications across all the facilities you serve. This isn’t just generic software—it's tailored to be uniquely yours, branded under your URL, and designed around your specific needs and workflows

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Product Logo
Versatile platform
Versatile platform
5+ years in business
5+ years in business
Versatile platform
Versatile platform
5+ years in business
5+ years in business
Watershed is a closed-loop coordination platform that continuously measures the quality of clinical, non-clinical and social determinants of health partners, unlocking their immediate full potential: Real-time notification of clinical events (e.g., hospital discharge, etc.) Real-time data feed (e.g., patient discharge summary) Closed-loop Referral management Interprovider communication Care pathway guidance Patient engagement and navigation support
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
To see which organizations are using this product, sign in or create a free account.

Visit Website

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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on compatibility level and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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Buyer's Guide


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A Buyer's Guide to

Conversational AI

What is conversational AI?
Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive.
Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.

Conversational AI solution types

Pre-care interaction Solves for important pre-care interactions including symptom search, appointment scheduling, and health information.
Care process Supports symptom checking, patient education, and communication between patients and care providers.
Post-care management Promotes effective post-care management with follow-up appointment scheduling, reminders, and care plan adherence support.
Enduring relationship Provides ongoing care plan education, monitors symptoms, manages care gaps, and delivers patient surveys.


Conversational AI is a relatively recent innovation, which means that this is new territory for most health systems. It’s important for health systems to keep pace as the technology continues to evolve and choose solutions that can act as trusted partners over time.
Leslie Lennergard
—Leslie Lennergard
MHS, FHFMA, CPH, Vice President, Center for Consumerism
The case for conversational AI
Demand frequently outstrips available resources within the healthcare sector. A 2022 Beryl Institute poll found that 76 percent of Americans had not had a positive healthcare experience during the previous three months, and 60 percent of Americans had negative experiences. And according to a report from digital health company Cedar, 28 percent of patients had changed providers during the previous year due to poor digital health experiences.
Conversational AI offers opportunities to dramatically improve low satisfaction rates and reduce negative experiences through timely and personalized patient interactions. These real-time tailored conversations can assist patients throughout their care journeys, from pre-care to follow-ups and ongoing engagement, significantly improving the patient experience. In addition, automated tasks reduce workload on care teams and help health systems scale their services more effectively.

How conversational AI can drive value

Improved patient acquisition
  • Helps patients access information on demand
  • Provides personalized recommendations and content to meet their needs
  • Rapidly scales to accommodate new patients in a cost-effective manner
Reduced cost to serve
  • Automated interactions can decrease labor costs related to patient questions and messages
  • Algorithms provide cost-effective continuous improvement
Reduced churn
  • Supports patients with personalized interactions on demand
Improved employee satisfaction
  • Automates routine tasks and relieves care team burdens
  • Delivers intelligent support for clinical interactions
Increased per-patient revenue
  • Continuously gathers information and analyzes patient preferences to refine interactions and recommendations

Key attributes of conversational AI solutions

Health systems should prioritize these capabilities when they invest in conversational AI solutions:
Contextual understanding: The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
Interoperability: Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy: Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Naturalistic interaction: The user experience should mimic human conversation and include an easy, intuitive interface.
Scalability: The solution should be capable of handling increasing volumes of interactions as use cases expand and adoption grows.
Adaptability: A good solution should keep pace with rapidly evolving AI technology and continuously improve over time.

Organizing for success with conversational AI

What health systems should consider as they assess their needs and investigate digital documentation solutions:
  • Leadership buy-in. Leadership across the enterprise should understand the value of AI and the importance of investing in the right technology and driving a patient-focused culture.
  • Cross-functional teams: Successful incorporation of conversational AI into healthcare operations often requires a cross-functional team of IT professionals, healthcare providers, and data scientists or AI specialists (whenever possible).
  • Training and change management: As with any new technology, there will be a learning curve. Successful adoption depends on adequate training and support for staff to manage the change effectively.
  • Integration strategy: Small projects or pilots can help health systems learn, adapt, and scale, delivering valuable insights to aid with robust implementation strategies.
  • Patient engagement: At its heart, conversational AI is a tool to enhance the patient experience. Regularly gathering patient feedback and making necessary adjustments is key to ensure the technology meets their evolving needs.
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