Best Virtual Visits (Synchronous + Asynchronous) Products
Best Virtual Visits (Synchronous + Asynchronous) Products
Currently, we have identified 135 digital solutions in the virtual visits space, many of which integrate with leading systems like Epic, Cerner, Meditech, Allscripts, McKesson and others. This means you can choose a virtual visits solution that meets the unique needs of your healthcare organization and patients.
What’s more, our verified client data for these solutions shows that over 270 health systems are already using prior authorization solutions. This demonstrates the growing acceptance of this technology among healthcare providers as a means of improving patient outcomes and through synchronous and asynchronous visits.
Virtual visits are a convenient and accessible way for patients to access remote care, either synchronously through live virtual encounters or asynchronously through email, text, or chat messages. With the growing demand for accessibility and convenience in healthcare, virtual visits have become an essential tool for healthcare providers to connect with patients and improve their overall experience.
On this page, you'll find a curated list of virtual visits solutions designed to help healthcare providers offer high-quality care to their patients from anywhere, at any time. These vendors have solutions that include telemedicine platforms, remote monitoring tools, and digital health apps that enable healthcare providers to deliver remote care seamlessly.
On AVIA Marketplace, you will find a curated list of virtual visits solutions from top vendors in the industry. These solutions help healthcare organizations to reduce wait times for in-person primary care visits and improve patient satisfaction. By browsing AVIA Marketplace, you'll have access to the latest and most innovative virtual visits solutions that can help improve patient care and outcomes in your healthcare organization.
helpful tools
Virtual Visits (Synchronous + Asynchronous): Products
135 products
Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere.
As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms
| EMRs supported | eClinicalWorks, Epic |
| Solutions | Asynchronous Virtual Visit Tools, Chat Solutions, Virtual Triage Tools for Consumers, Conversational AI |
| Keywords | digital front door, virtual assistant, ai +2 more |
| Categories | Customer Service, Virtual Health, Digital Front Door (DFD) +6 more |
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Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.
Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation.
ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration.
Features include:
- Virtual visits launched from the EHR
- Voice-to-text clinical notes
- Real-time alerts and notifications
- Secure collaboration channels
- ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
- Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
- Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
- Access to a virtual on-demand network
- Multi-room/patient virtual sitting for a variety of risk types
- Virtual nursing to address staffing shortages
In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html.
Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction. More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences.
GYANT is focused on virtual consumer engagement driven through Artificial Intelligence (AI). GYANT works with health systems, provider groups, and payers. Our suite of flexible solutions is designed to compassionately engage the consumer throughout the care process in an easy to use format.
| EMRs supported | Epic, Cerner |
| Solutions | Virtual Triage Tools for Consumers, Asynchronous Virtual Visit Tools, Conversational AI |
| Keywords | chatbot, triage, scheduling +4 more |
| Categories | Virtual Health, Digital Front Door (DFD), Patient Flow +3 more |
Whole-Person Virtual Care for All. The technology to connect, expertise you can trust and the power to improve health
| EMRs supported | None provided |
| Solutions | Asynchronous Virtual Visit Tools, Synchronous Virtual Visit Tools, Teletherapy, On-Demand Behavioral Health, Staff Mentorship, Medication Witness, ED Hold Support |
| Keywords | virtual visits, virtual care, virtual health +2 more |
| Categories | Behavioral Health, Virtual Health, Digital Front Door (DFD) +6 more |
Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level.
| EMRs supported | Allscripts, Cerner, Epic +1 more |
| Solutions | Asynchronous Virtual Visit Tools, Synchronous Virtual Visit Tools, Ongoing Engagement & Support Tools for Cancer Patients |
| Keywords | digital front door, generative ai, intelligent automation +17 more |
| Categories | Oncology, Virtual Health, Digital Front Door (DFD) +2 more |
Use your smartphone camera to extract vital sign and blood glucose data using our transdermal optical imaging app in a matter of seconds. Our AI based remote health DTx system uses world leading AI technology and works on any device with an embedded camera.
| EMRs supported | Cerner, Epic, Allscripts +2 more |
| Solutions | Synchronous Virtual Visit Tools, Virtual Triage Tools for Consumers, Smartphone-Based Remote Monitoring & Analysis |
| Keywords | telemedicine, virtual triage, telehealth +2 more |
| Categories | DIY Care, Virtual Health, Digital Front Door (DFD) +2 more |
Speke is ScribeAmerica's Ambient AI Scribe solution. We pair the latest AI technology with our scribes to create an enterprise solution, utilized in 80 specialties on the ambulatory side, acute setting, and urgent care. It is customized down to the individual provider. Speke is highly scalable, EMR agnostic, and cost effective.
| EMRs supported | Epic, Cerner, Allscripts +5 more |
| Solutions | Virtual / Remote Scribes, In-Person Medical Scribes, Tech-Enabled Scribe / Provider Documentation, AI-Assisted Virtual Scribes, Synchronous Virtual Visit Tools |
| Keywords | conversational ai, generative ai, scribe +6 more |
| Categories | Clinician Burnout, Coding & Documentation, Virtual Health +3 more |
VitalCare integrates vital signs, nutritional inputs, medication reminders and simple communication tools to interact with provider teams remotely.
Through virtual care and engagement, patients stay focused on their care plans and achieve better health outcomes.
Patients can utilize a VitalTech provided tablet or bring their own device, providing a sense of comfort to patients. The real-time connection between patients, their provider team, as well as their family and caregivers engages patients in their managing their health and wellness.
By providing provider teams with vital information, they are able to assist patients manage their health and intervene before an event happens, leading to
- improved patient outcomes,
- reductions in readmissions,
- reductions in ER visits, and
- reductions in length of stay.
| EMRs supported | Epic, Cerner, Athenahealth +5 more |
| Solutions | Social Determinants of Health (SDOH) Analytics, Asynchronous Virtual Visit Tools, Connected Platform - Remote Monitoring |
| Keywords | remote patient monitoring, virtual care, sdoh +28 more |
| Categories | Remote Monitoring (RPM), Coordinated Community Networks, Virtual Health +5 more |
VitalTech’s provider portal is a simple, easy-to-use platform, enabling providers to remotely monitor and care for patients. VitalCare’s fully-integrated virtual care platform, enables providers to streamline workflows directly to their patient’s EHR while improving health-related outcomes, patient safety, and health equity, as well as reducing the cost of care. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant Admin platform. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Care teams can manage their workflow automations via the provider portal. VitalTech clients can adapt one of the many templates for specific conditions such as CHF, COPD, Diabetes, and Hypertension. By improving efficiency, reducing manual errors, and enabling healthcare providers to spend more time with patients, VitalTech’s Care+ enhances the overall quality of patient care in a virtual care environment.
| EMRs supported | Epic, Cerner, Athenahealth +5 more |
| Solutions | Connected Platform - Remote Monitoring, Asynchronous Virtual Visit Tools, Care Management Platforms |
| Keywords | remote patient monitoring, remote chronic care management, remote monitoring +58 more |
| Categories | Remote Monitoring (RPM), Virtual Health, Digital Front Door (DFD) +3 more |
The Clinical Action Platform is the first computer vision powered telemedicine platform for hospitals. It seeks to drive the cost of basic telemedicine to zero and create value through the solution's flexibility and AI insights.
It consists of three components:
Patient Central - Centrally monitor patients- early warning, virtual assessments, e-Sitting, eICU light, etc.
Care Connect - Mobile connectivity for doctors, nurses and other care providers. Access AI observation of patients and instantly connect via realtime telemedicine.
Family Care Connect - Share information with loved ones about what’s happening in the patient’s room and instantly connect for video visits.
| EMRs supported | Epic, Cerner |
| Solutions | Enterprise & Inpatient Telemedicine Solutions, Non-connected Platform - Remote Monitoring |
| Keywords | telemedicine, hospital, computer vision |
| Categories | Remote Monitoring (RPM), Virtual Visits (Synchronous + Asynchronous) |
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Buyer's Guide
Contents
Contents
A Buyer's Guide to
Virtual Visits
Virtual visits are the ability for patients to access care remotely. It is being delivered in two ways:
Synchronously with a scheduled or on-demand real-time encounter
Asynchronously on-demand through email, text, or chat message
Expanding the definition of virtual visits
Virtual visits are the ability for patients to access remote care either synchronously (with a scheduled or on-demand live virtual encounter) or asynchronously and on-demand (through email, text, or chat messages).
Virtual visits, whether synchronous or asynchronous, represent just one piece of the patient care journey and occur as part of a framework alongside other key components. The following sample framework illustrates how the supporting elements occur in sequence with the virtual visit to promote effective care delivery:
- Assessment and routing: Ability for a patient to navigate to care options (e.g. through a symptom checker or self-service). An inventory of care options is presented based on patient assessment or search (inclusive of self-care, virtual, and in-person visit options).
- Pre-visit prep: Ability for a patient to complete pre-visit information collection to prepare for their virtual visit. May include demographic information, medical history, insurance and payment, the reason for their visit, visit instructions, and an opportunity to test technology to ensure compatibility with patient devices.
- Visit: Ability for a patient to connect with a provider synchronously or asynchronously. Synchronous visits can be conducted with video and audio, audio only, video and phone, or phone only. Asynchronous visits can be conducted through live chat or patient questionnaire submission.
- Post-visit: Ability for a patient to seamlessly coordinate any necessary follow-up services, including specialty referrals, ancillary services such as labs or imaging, or scheduling repeat visits.
The case for virtual visits
Consumer demand for accessibility and convenience is greater than ever, but wait times for in-person primary care visits have increased, averaging at least seven days at minimum and more than a month in some markets. Virtual visits address these challenges, while also catering to the many patients who prefer them over in-person care.
After working with dozens of health systems across the AVIA network, it is clear that video visits are just the beginning: Hospitals and health systems that offer a seamless patient and provider experience for both synchronous and asynchronous approaches will also be well-positioned to take advantage of opportunities for growth, optimization, and efficiency.
—Marisa Furney
AVIA Virtual Visits Expert
What leading virtual visit solutions offer
The leading virtual visit solutions go far beyond video visits, with a wide range of tools and capabilities to offer a flexible care experience for patients and a data-rich environment for providers that fits within existing workflows. Some key elements include:
- Access and scheduling: Solutions should be multilingual and omni-channel, with no required app download for patients/members. Navigation and scheduling should continue through existing workflows, and providers must be able to launch the solution through the EHR.
- Intake and virtual waiting rooms: The ideal solution will offer digital form upload and intake, patient/member queuing, file sharing, notifications when the provider is ready to start the visit, integration with connected devices for vitals collection and tools for patients to test the technology before the visit begins.
- Virtual encounter: Solutions should include high-resiliency, high-latency video that can toggle to phone/audio, multi-party video capabilities, group chat, and screen sharing. Asynchronous visits should allow a patient to alternate between modalities (such as text, chat, in-app messaging, or secure portal), integrated symptom checking and virtual triage, estimated provider responsive time, notifications when providers respond, and the ability to escalate to a video visit or in-person care if needed. All solutions should allow file sharing, provide patient education, and obtain feedback after the encounter.
- Diagnosis and documentation: Solutions should leverage existing patient data, support templated documentation that flows to the EHR, and push after-visit summaries to the patient portal. Providers must be able to review, confirm, or revisit diagnosis and treatment options within existing provider workflow tools.
- Billing, orders, and follow-up: Data regarding eligibility and benefits, prescriptions, labs, orders, and referrals should flow between the solution and the host system, along with pricing and discount information to aid with claim generation. Buyers should also look for automated follow-up and referrals on treatment, adherence, and patient re-engagement, as well as care handoff tools (such as direct scheduling) for patients at escalation or exit points.
- Technical support: The leading solutions offer phone, text, and chat-based support for both providers and patients.
- Flexible staffing: Buyers should look for solutions that guide patients to relevant providers based on coverage and allow provider pooling to fill under-utilized capacity. Queuing to third-party providers should meet all service level agreements.
- Analytics: Solutions should generate data and profile insight about provider utilization and productivity, most commonly treated conditions, volume by day and time, and resolutions versus escalations.
Organizing for virtual visit success in your health system
Before deploying any virtual visit solution, health systems should do the necessary research and preparation, which includes:
- Gaining a clear picture of expected patient demand and projected growth
- Examining available provider capacity to accommodate synchronous or asynchronous visits
- Identifying who will staff visits, how synchronous and asynchronous visits will be staffed, and which providers will require credentialing
- Getting buy-in from clinicians and staff
- Upgrading technical infrastructure and hardware as needed
- Identifying organizational goals around new revenue streams, commercialization, and care model deployment
The majority of patients prefer virtual visits over in-person appointments, but long-term success for health systems depends on deploying solutions that prioritize patient and provider experiences equally. With careful preparation and a methodical approach to vendor assessment and selection, health systems can increase patient satisfaction, deliver enhanced convenience, enable greater access, improve operational efficiency, and expand catchment areas through virtual visit capabilities.
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