Across multiple service lines resulting in a 37% reduction in 30-day readmissions, LOS and costs while increasing contribution margins by 19.9%.

MultiCare Leverages Digital Care Journeys to Optimize the Patient Experience.

AVIA Marketplace's Top Revenue Cycle Management (RCM) Companies Report | Fall 2024

Top Revenue Cycle Management (RCM) Companies Report | Fall 2024

The Top Digital Behavioral Health Companies Report is intended to provide healthcare leaders with a broad view of digital patient education and showcase standout companies and solutions with proven market traction. Users can view quick summaries to help them identify which solutions might meet their needs and visit AVIA Marketplace to access detailed profiles and verified client lists, compare solutions, and generate Match Scores to narrow their selections.   This report is powered by AVIA Marketplace data, and inclusion is based on the number of verified health system clients listed for each company on AVIA Marketplace. Due to confidentiality agreements, vendors may not always be able to provide full lists of clients. 

Top Digital Behavioral Health Companies Report

AVIA Marketplace's Top Remote Monitoring Companies Report | Fall 2024

Top Remote Monitoring Companies Report | Fall 2024

The digital health market is vast and growing at breakneck speed. According to one industry study, the global digital health market was worth about $146 billion in 2020 and is projected to grow to an eye-watering $768 billion by 2030. The rising demand for digital health solutions fuels fierce competition among new and established companies who all want the same thing: your business.

Do you match? Choosing the best digital health vendor for your organization

SeamlessMD's Digital Care Journey platform is designed to guide patients through the care process, one step at a time. Accessible through mobile devices and desktop computers, patients receive step-by-step instructions, reminders and education, while providers can remotely monitor patient status and rely on analytics and customizable alerts to support timely clinical intervention.

Q&A with Joshua Liu of SeamlessMD: Guiding patients with digital care journeys

Digital population health solutions represent an integrated ecosystem of technologies designed to proactively manage the health outcomes of specific populations through data-driven insights, automated engagement, and coordinated care delivery. This framework encompasses key components that enable health systems to deliver preventive care, manage chronic conditions, and improve overall health outcomes.

Digital transformation essentials — Population health

Healthcare supply chain management (SCM) solutions represent specialized digital platforms that optimize the flow of medical supplies, equipment, and pharmaceuticals throughout health systems. These solutions integrate inventory management, procurement, logistics, and analytics to create more efficient and reliable supply chains.

Digital transformation essentials — Supply chain management

In this Voices of the AVIA Network interview, Neil Salem, CEO and founder of NESA, and Susan Guttmann, Chief Nursing Officer, discuss their innovative virtual care platform with Sonia Singh.

The Evolving Future of Virtual Care: NESA's Solutions for Nurse Staffing and Bedside Efficiency

Non-Emergency Medical Transportation (NEMT) solutions help healthcare organizations optimize patient access to medical care when transportation is a barrier. These solutions can streamline transportation logistics and reduce missed appointments by identifying transportation needs earlier and coordinating reliable rides more effectively.



Digital transformation essentials —  Non-emergency medical transportation

Technologies that include unobtrusive solutions, sensors, and devices embedded in the physical environment that continuously collect data and enable autonomous detection, prediction, intervention and other intelligent support. AmI systems are context-aware, adapting to changing needs, and offering real-time support like alerts or recommendations.

Ambient intelligence relies on a combination of technologies, including:

Internet of things (IoT): Connecting everyday objects to the internet to collect and exchange data.
Artificial intelligence (AI): Enabling devices to learn from interactions and improve over time.
Sensor networks: Using sensors to gather data about the environment and user activities.
Natural user interfaces: Allowing interaction through voice, gestures, and other non-intrusive methods.

A buyer's guide to Ambient Intelligence

AVIA Marketplace's Top Ambient Intelligence Companies Report | Fall 2024

Top Ambient Intelligence Companies Report | Fall 2024

Ambient Intelligence

For the past two decades, healthcare organizations have heavily invested in EHR systems – rightfully so. However, the times have changed. The real opportunity lies in developing patient loyalty through innovative membership models that provide both operational efficiency and long-term growth.



The future of CFO leadership: Embracing patient loyalty as a financial strategy

The future of healthcare hinges on the powerful synergy between advanced technology and human expertise. The integration of AI is not just a trend but a pressing necessity. Patients are no longer willing to endure long wait times and often switch providers if their expectations for timely service are unmet. Additionally, the heavy workload and stress experienced by healthcare professionals in an overwhelmed system highlight the urgency of adopting AI solutions.

AI’s transformative impact on the healthcare sector addresses the critical need for improved patient care and operational efficiency. By strategically integrating augmented intelligence at various touchpoints, health systems can streamline the care journey and offer a comprehensive digital front-door experience, resulting in increased patient satisfaction and higher-quality professional time. 

Unlocking hospitals productivity with AI: A comprehensive approach

In today’s digital age, a robust digital front door is not a luxury but a necessity for health systems aiming to meet patient expectations, improve operational efficiency, and stay competitive. By adopting a comprehensive DFD strategy, health systems not only enhance the patient experience but also achieve significant operational and financial benefits. As the healthcare industry continues to evolve, the digital front door will play an increasingly central role in shaping the future of patient care and fostering patient loyalty.

The competitive edge: Why every health system needs a robust digital front door

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. 

In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

Digital front door: The key to staying ahead in healthcare

As health systems seek out new ways to improve patient engagement, deliver a more consumer-centric experience, and expand capacity, having a clear digital front door strategy has become an increasingly essential component of their efforts.

 Healthcare’s digital front door partners: Three essential attributes for virtual care partners

In today’s rapidly evolving healthcare landscape, optimizing revenue cycle management (RCM) in healthcare is paramount for providers aiming to maintain financial health while delivering exceptional patient care. However, traditional RCM solutions suffer from glaring inefficiencies that lead to frustrated patients and lost revenue. Enter the digital front door (DFD)—a holistic approach that enhances RCM by digitizing and centralizing various aspects of the patient journey. By streamlining everything from intake to bill pay, the DFD drives efficiency and addresses many of the shortcomings of traditional RCM along the way. 

Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference

A consumer-grade digital patient experience solution must facilitate the holistic integration of all patient data, disparate technology solutions, and care services to deliver an experience that’s worth investing in — for both the patient and the health system at large. Otherwise, organizations risk introducing yet another fragmented solution into the market, one that fails to adequately address the diverse needs of patients.

Going beyond the digital front door to unlock precision healthcare through data and ecosystem unification

In today’s rapidly evolving healthcare landscape, health system CIOs, Innovation, Strategy, and Marketing executives are faced with a daunting task: selecting the optimal digital front door solution from a sea of options. This abundance of choices often leads to decision paralysis, costly DIY endeavors, or the adoption of solutions that fail to deliver value to consumers and yield no return on investment.

Navigating the maze: The challenge of choosing the right digital front door solution for health systems

According to a report from Accenture, patients are increasingly switching providers, and at least a portion say it’s because of the digital experience. In fact, the report goes on to show that digital engagement is a strong predictor of loyalty. Increasingly, patients say they are less likely to stay with a provider who doesn’t provide a good digital experience, and a bad digital experience effects how they feel about their entire healthcare interaction. In other words, great care or bedside manner doesn’t mean a patient will stay if the rest of their experience doesn’t meet their needs. 

The Right Approach to Your Digital Front Door Enhances Patient Satisfaction and Retention

Patients demand convenient healthcare access akin to online services. A robust digital front door, integrating online scheduling, telehealth, patient portals, symptom checkers, and payment management, is crucial. It offers a competitive edge by enhancing accessibility, patient loyalty, brand perception, market reach, revenue, and leveraging data for insights, ensuring health systems meet modern expectations and stay competitive.

Modern patients rightly demand that healthcare access be as straightforward as ordering a meal online or hailing a ride, which is still far from the norm.

The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door

AVIA Marketplace's 2024 Top Digital Front Door Companies, including:
Why the digital front door matters
What leading solutions offer
AVIA Marketplace’s top digital front door companies

Top Digital Front Door Companies Report 2024

What is the digital front door?
Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.

Buyer’s guide to the digital front door

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive.   Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur. 

A buyer’s guide to conversational AI

Digital Front Door (DFD)

What is remote monitoring?
Remote monitoring provides the ability for patients to share physiological or other data with their care teams from home or other locations outside of a traditional in-person clinical encounter.



A buyer’s guide to remote monitoring | 2024

Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.

Accelerating Innovation at Boston Children’s | Voices of the AVIA Network

Learn how integrating RPM into your digital care strategy to serve multiple patient populations improves outcomes, care delivery, and reduces costs.

SeamlessMD Guide: Ultimate Guide to Remote Patient Monitoring: Benefits, Use Cases, Success Stories

Read about the six key challenges care providers are facing when implementing care in the home programs and learn how Biofourmis can partner with you to provide a value-based solution.

Biofourmis White Paper: How to successfully scale your RPM program 

Remote patient monitoring (RPM) is the ability for patients to share biometric and other data from a non-clinical setting, like their home, with their care team as part of a provider-supported program of care. Populations who most benefit from RPM are patients with uncontrolled chronic conditions such as hypertension, congestive heart failure, and diabetes; seniors with multiple and complex conditions; and patients with a rising risk of the conditions listed above.

A Buyer's Guide to Remote Monitoring

The Top Remote Monitoring Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional remote monitoring solutions. This report offers perspective on prominent remote monitoring companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

Top Remote Monitoring Companies Report | 2023

Patients are empowered to manage their condition through the Engagement, Medication, & Nutrition modules.

VitalTech for Chronic Condition Management

Join us on April 12 at 1:00 PM ET as Dr. Joshua Liu, CEO, SeamlessMD sits down with Gina McConnell, ERAS Cardiac Nurse Coordinator, WakeMed, Vicki Morton, Director, Clinical Quality Outcomes for Providence Anesthesiology Associates and ERAS Program Leader at Novant Health, and Charlette Hart, Director Surgery Administration, Baylor Scott White to discuss best practices for optimizing and scaling your ERAS program. If you have an ERAS Program in place and are looking for inspiration on how to standardize your program across multiple pathways, leverage data to measure and optimize, and drive long term sustainability this interactive discussion will cover all of that and more.

Sign up for a live webinar with WakeMed, Providence, and SeamlessMD

 Drew Schiller is co-founder and CEO at Validic. Drew is Board Chair of the Consumer Technology Association (CTA) Health Division and a member of the CTA Executive Board. Drew also serves on the Board for the eHealth Initiative (eHI) and the North Carolina Council for Entrepreneurial Development (CED). Drew served as a Team Member for the Clinical Trials Transformation Institute (CTTI) project Advancing the Use of Mobile Technologies for Data Capture & Improved Clinical Trials. Drew was also a member of the Federal Advisory Committee joint HITPC/HITSC API Task Force on Meaningful Use 3, which created the framework for the new patient health data interoperability and API requirements.

Q&A with Drew Schiller of Validic: Helping providers offer remote care at a population scale

Learn about: Current obstacles healthcare organizations are facing  Benefits of Remote Patient Monitoring  Building the business case and aligning stakeholders  Best practices in navigating the market landscape

WEBINAR: Navigating Remote Patient Monitoring:  What Health Systems Need to Know Before They Buy

For decades, remote patient monitoring (RPM) consisted of paper logs to track vital signs and symptoms and phone calls between appointments. While blood pressure logs and weight tracking were useful for individual patients, there was no practical way to design, deploy and scale a remote patient monitoring program for an entire patient population. But rapid hardware and software innovation, coupled with the widespread adoption of desktop and mobile devices, made smart and efficient remote patient monitoring a reality.

Frequently asked questions about remote patient monitoring

Rimidi is a cloud-based clinical management platform that enables personalized management of health conditions across populations. The physician-created platform consolidates clinical data from the EHR and patient-generated data into a unified view for clinicians with configurable clinical decision support tools.

Q&A with Lucienne Ide of Rimidi: Supercharging clinical efficiency

Carium’s virtual care solution is a single flexible, scalable platform that offers real-time data collection and analytics, simple communication, intelligent automation and patient education and behavioral support tools. The device and condition-agnostic platform can be adapted to meet the needs of patients across the acuity spectrum, with use cases that include hospital at home, primary care, chronic disease management, employee wellness and health coaching.

Q&A with Scott Pradels of Carium: Leveraging technology to forge human connections

Asthma and COPD are costly and common chronic illnesses, and adherence to care plans, which usually involve daily inhaler use, is critical to improving outcomes, enhancing quality of life and controlling costs. Propeller Health aims to improve clinical outcomes through treatment plan adherence with its FDA-cleared namesake platform.

Q&A with Jennifer Johns of Propeller Health: Digital care provides value for all stakeholders

Founded in 2015, Current Health pulls together all the necessary components to design, build and scale remote care for patients with a variety of health conditions and acuity levels. Current Health offers software and devices, nurse monitoring and triage to support care teams and inventory and logistics for patient kits.

Q&A with Christopher McCann of Current Health: Delivering patient-centered care at home

Myia Health's data-driven operating system supports patients and clinicians across the care continuum, including inpatient monitoring, hospital at home, 30-day readmission avoidance and traditional remote patient monitoring.

Q&A with Simon MacGibbon of Myia Health: Supporting patients across the care continuum

Stel–short for Simple Tech Everyone Loves–was established to facilitate simple and straightforward data collection with minimal setup and low barriers to use for both clinicians and patients. The proprietary Stel Vitals Hub collects and securely transmits data from Bluetooth-enabled monitoring devices, flowing it directly to the EHR without requiring WiFi or a smartphone app.

Q&A with Sid Kandan and Sandra Gomberg of Stel Life: Bridging the digital divide

PeriGen's goal: To help clinicians spend less time on manual calculations and checklists and more time on direct patient care. Their AI-powered perinatal software solutions use advanced data analysis and customizable parameters and notifications to enhance clinical efficiency, standardize care across enterprises and provide critical early warning when problems arise during childbirth.

Q&A with Matthew Sappern of PeriGen: Making childbirth safer

Babyscripts offers a clinically validated obstetrics-specific solution for remote delivery of precision pregnancy care. Through a mobile app and remote monitoring experiences, it targets the problems generated from the critical shortage of obstetrical providers in the U.S., as well as systemic and structural failures that create barriers to care for low-income and minority women. Our solution addresses an outdated model for pregnancy care, social determinants of health barriers and an increasing demand for virtual care solutions. Across the country, hospitals are closing their OB or ED units, making it harder to access quality care for delivery and forcing parents to travel farther for their appointments. Half of rural counties do not have a practicing OB-GYN and more are lacking a midwife.

Q&A with Anish Sebastian of Babyscripts: Eliminating barriers to pregnancy care

What started in 2011 as a San Diego cardiology practice monitoring patient vitals has blossomed into a company that coordinates the daily remote monitoring of over 50,000 patients nationwide. Our experience with software design, along with integration with multiple electronic health record (EHR) vendors and multiple digital device vendors, enables MD Revolution to create solutions for a variety of remote monitoring challenges, all running simultaneously on our platform, RevUp.

Q&A with Kyle Williams of MD Revolution: Remote monitoring to fit any practice

HealthSnap is an integrated virtual care platform that helps healthcare organizations improve patient outcomes, reduce utilization and diversify revenue streams. We offer chronic disease-agnostic remote patient monitoring (RPM) to AI-guided care coordination, chronic condition management (CCM), patented billing reports, population analytics and more. Our platform simplifies remote management of chronic conditions.

Q&A with Samson Magid of HealthSnap: A proactive approach to care

AccendoWave’s Remote Monitoring Solution objectively measures pain and provides real-time pain data. Pain is one of the primary reasons patients access health care and a primary driver of cost, but since pain data can’t be extracted from electronic health records, health systems don’t have any data or insight about these costs. Additionally, pain has a bias problem: women and pain, ethnicity and pain, seniors and pain. Their number one complaint is often that their pain isn’t believed.  If health care systems are serious about their health equity pledges, they must address pain bias with technology to validate patient pain. Retraining the entire clinical workforce just isn’t an option.

Q&A with Martha Lawrence of AccendoWave: Harnessing pain data to address health equity

Nuvo’s mission is to give every life a better beginning. Nuvo was founded to address the very intimate challenges that parents face throughout the various stages of pregnancy. We believe that both clinicians and parents would benefit from more and better real-time data to improve pregnancy outcomes and reduce worry and stress. INVU provides a remote pregnancy monitoring platform so that physicians can monitor and consult mothers as needed in the comfort of their own environments, no matter where they are.

Q&A with Ryan Kraudel of Nuvo: Eliminating barriers to pregnancy care

Perx Health is a chronic care company building the world’s highest-engaging chronic care programs. Poor patient engagement  and treatment adherence are the biggest challenges for payers and providers when it comes to delivering chronic care. To truly deliver better health outcomes at a lower cost, Perx developed its patient-centric digital care platform to engage and serve any patient, regardless of their condition complexity, level of health literacy or socioeconomic status.

Q&A with Scott Taylor of Perx Health: Unlocking patient motivation

What do academic health systems want when it comes to digital care and remote patient monitoring products? It’s complicated, according to a 2021 Healthcare Innovation report. Remote monitoring and other virtual care solutions must make sense for individual institutions, integrate smoothly into clinical operations, offer clear financial benefits, operate within the existing IT infrastructure and serve the institution’s commitment to education and the community. Fortunately, a wealth of versatile, scalable, almost infinitely customizable options exist to help care teams at academic medical centers deliver cost-effective remote care to just about anyone, anywhere—regardless of age, tech literacy or access to devices. Other platforms are even being utilized to identify study candidates and remotely collect data to support decentralized clinical trials.

Top 20 remote patient monitoring companies among academic medical centers

Available digital healthcare solutions are evolving and improving rapidly, transforming how healthcare organizations meet patients’ needs. Few healthcare facilities have stood to benefit from the rise of telehealth technology as much as rural hospitals, which often serve as the primary source of outpatient services for underserved local communities.  But recently, rural hospitals have struggled to sustain the high levels of outpatient care they typically provide. Additionally, hospitals in rural areas rank last when it comes to telehealth adoption, which has left them poorly prepared to take part in the shift to virtual-first care and put their financial health at risk. According to a recent McKinsey report, that will soon change, as rural hospitals increasingly turn to remote patient monitoring solutions to provide better, more accessible primary care and improve coordination with regionally scarce specialists. To do so, they’ll need to choose the right platform for their use case.

20 Most Popular Remote Monitoring Companies Among Rural Hospitals

If your accountable care organization (ACO) hasn’t adopted a comprehensive remote patient monitoring solution yet—or the solution you do have is a bit lacking—this is your wake-up call to examine your options. The best remote patient monitoring solutions on the market are powerful, agile tools that can help ACOs reduce in-person visits and clinic workload while preventing unnecessary emergency department visits and hospital readmissions. The newest generation of virtual care and remote monitoring platforms can be scaled and customized to fit patients in every walk of life with an enormous variety of health conditions, from chronic disease prevention to hospital at home care.

Top 20 remote patient monitoring companies among Accountable Care Organizations (ACOs)

Remote patient monitoring isn’t a novel idea in pediatrics—for certain chronic pediatric conditions, it’s been the standard of care for years. But recent device and software innovations, coupled with the larger shift toward virtual care, mean that pediatric hospitals have more and better options than ever. User-friendly patient engagement tools and flexible device options keep patients and caregivers/parents involved in the care process and more likely to adhere to recommended care plans. Providers can take advantage of better data collection and sophisticated data analysis tools to inform treatment recommendations, decrease hospital and clinic traffic, decrease their administrative burden and boost revenue. 

Top 20 remote patient monitoring companies among pediatric hospitals

Trying to understand how COVID, regulation and client preferences are creating the ideal tailwinds for growth in Remote Monitoring? We’ve got you covered. Our Current State of Remote Monitoring covers questions like "What is Remote Monitoring and why is it growing?" and outlines the beneifts of Remote Monitoring and how it’s currently being used.

Current State of Remote Monitoring

Remote Monitoring (RPM)

AVIA Marketplace's Top Virtual Nursing Companies Report | Fall 2024

Top Virtual Nursing Companies Report | Fall 2024

Recently, I had the privilege of attending the AHA Rural Health Conference, a gathering that brings together healthcare professionals, administrators, and advocates from across the nation to address the unique challenges and opportunities within rural healthcare. The experience was not only enlightening but also deeply inspiring, highlighting the resilience, innovation, and dedication of those at the forefront of rural health. Reflecting on the conference, I’d like to share three key themes and takeaways that resonated with me, in the hope of offering some insights and encouragement to others navigating this vital field.

Navigating the Future of Rural Healthcare: Insights from the AHA Rural Health Conference

Virtual nursing is the ability to remotely provide nursing services through an electronic platform. Nurses (RNs and NPs) provide a variety of virtual tasks while assessing, planning and evaluating patient outcomes, intervening as appropriate utilizing the Nursing Process.  The key difference is they are interacting virtually.  We are currently seeing a rising interest in providing Virtual Nursing bedside support to staff nurses.

A buyer’s guide to virtual nursing

AVIA Marketplace's Top Virtual Nursing Companies
Why virtual nursing matters
What leading solutions offer
AVIA Marketplace’s top virtual nursing companies

Top Virtual Nursing Companies Report

Virtual Nursing

Solution interoperability is the ability of different healthcare industry software systems, devices, and applications to communicate with each other, seamlessly exchange data and information, and work together in a coordinated fashion. It is the central nervous system that powers health system business objectives and strategy. 

Until relatively recently, interoperability was largely an IT function with a point-to-point approach. Policy changes like the 2014 HITEC Act and the 2016 21st Century Cures Act established broader data sharing standards and created the necessary regulatory framework to support effective and secure information sharing. In 2020, the Office of the National Coordinator for Health Information Technology (ONC) issued the Cures Act Final Rule, which clarified and enforced regulations related to information sharing among healthcare organizations and patients’ access to their electronic health data. 

A buyer’s guide to solution interoperability

AVIA Marketplace's Top Interoperability Companies
Why interoperability matters
What leading solutions offer
AVIA Marketplace’s top interoperability companies

Top Interoperability Companies Report

Interoperability

AVIA Marketplace's Top Conversational AI Companies Report | Fall 2024

Top Conversational AI Companies Report | Fall 2024

Generative AI solutions offer incredible opportunities for the healthcare industry to improve care across multiple dimensions and provide accessible and engaging user experiences. It makes sense that healthcare entities want to implement these tools quickly to attain the promised benefits and avoid falling behind their competitors. But these technologies might still fall short of the hype, with significant shortcomings that may overshadow the advantages for many potential customers.

In AI we trust? Not without finding its clinical puzzle piece.

Consumers continue to expect more with each healthcare experience, and providers are grappling with how new market solutions can cater to non-loyal patients. Health systems operate in a progressively competitive environment as the supply of available healthcare services has grown. Meanwhile, consumers have adapted their lifestyles over the past three decades to a fast-paced, competitive, and accessible market. As a result, today’s healthcare consumers have a wide array of choices at their disposal, including a burgeoning array of telehealth options that can serve patients in any location. 

A new era for health systems: AI-based solutions for superior care

From providing quick, relevant, and legitimate responses to health questions to streamlining essential tasks, AI chatbots are revolutionizing how patients interact with healthcare providers and provide unique new opportunities for health systems to enhance operations with digital tools.

Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries

Advances in conversational AI virtual assistants deliver tremendous value both to patients and their providers. Leading solutions can answer routine questions, support symptom triage, help patients schedule appointments, provide education, facilitate intake and procedure prep activities, and engage patients post-discharge and during follow-up, all while reducing administrative burdens for care teams and support staff.

Conversational AI Elevates the Impact and Value of Digital Tools

For healthcare providers, conversational AI could have a significant impact on operational efficiency. AI has historically excelled at handling high volume routine tasks that consume significant staff time and resources: appointment scheduling, prescription refills, department and provider routing, for example. Conversational AI will not only improve the performance of handling these tasks but will support healthcare providers in addressing the long tail of use cases that are individually less frequent but in aggregate consume time. By allowing healthcare professionals to focus on more complex and urgent tasks that demand their expertise and experience, adopting conversational AI can also improve job satisfaction as healthcare professionals can devote their time to more meaningful and engaging patient interactions.

The Transformative Potential of Conversational AI

With conversational AI involved, legal frameworks like HIPAA and GDPR still apply, but involve added complexity and dimensions. Within legal frameworks like HIPAA and GDPR, conversational AI raises new questions about patient privacy and compliance. For instance, can a chatbot be HIPAA-compliant? How do we ensure that the data processed through conversational interfaces receive the same level of security as traditional electronic health records? Legal authorities and legislative bodies are starting to tackle these issues, but healthcare providers must stay ahead of the curve to ethically utilize these tools and ensure legal compliance.

Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive.   The Top Conversational AI Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

Top Conversational AI Companies Report

Conversational AI

AVIA Marketplace's Top Oncology Companies Report | Fall 2024

Top Oncology Companies Report | Fall 2024

Oncology-focused solutions exist within a broad framework and support patients, caregivers, and care teams through screening, diagnosis, treatment, second opinions and referrals, and ongoing support and coordination.   The Top Oncology Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional digital oncology solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

Top Oncology Companies Report

In recent years, digital has evolved into its own distinct asset class for healthcare organizations of any size, and is a necessary strategic pillar in any long-term strategy. For an especially complex service line like oncology, organizations that prioritize digital are uniquely positioned to meet increased needs for exploration and education, support patients and their caregivers through lengthy and stressful care journeys, and empower care teams to spend more time engaged in direct patient care. Digital solutions can relieve staffing shortages, offer new services, create workflow efficiencies, expand access and help realize downstream revenue.

A buyer’s guide to oncology

Oncology

Human scribes have proven helpful in reducing physician administrative burden. According to the AMA, having a scribe in the room can reduce burnout by as much as 27%. But this is not as easy a solution to implement as one might think. Have you seen the average size of the examination room? Getting another person in there makes for a crowded elevator. Then, there’s the intimacy problem. Health conversations can be difficult with another person listening in and taking notes. Not to mention the challenge of getting enough trained people available whenever the physician needs them.

Alternatively, a well-trained AI model is exceptionally good at processing the conversation between a physician and patient, transcribing it, ordering the conversation into appropriate notes, performing the necessary documentation for claims, initiating referrals for lab tests, images, specialists, and so on.

Burned out physicians: AI is here to help

Ambient documentation solutions powered by AI promise to revolutionize the way clinicians document patient interactions, reducing the mental strain and time spent on administrative tasks.  In collaboration with Suki, we're thrilled to present our latest white paper, "7 Things to Consider When Assessing Ambient Documentation Solutions." Dive deep into the intricacies of privacy, security, and scalability across specialties and access a robust roadmap for making informed decisions in the realm of ambient documentation.

7 Things to Consider When Assessing Ambient Documentation Solutions

The Top Digitally-Assisted Provider Documentation Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

A Buyer’s Guide to Digitally-Assisted Provider Documentation

Digitally-Assisted Provider Documentation

AVIA Marketplace's Top Staffing & Scheduling Companies Report | Fall 2024

Top Staffing & Scheduling Companies Report | Fall 2024

AVIA Marketplace defines dynamic staffing and scheduling as the ability to leverage a marketplace supply workforce (including full-time, part-time, per diem, contracted, gig, and alumni labor) with adaptive and staff-centric digital scheduling and staffing tools. Dynamic scheduling and staffing capabilities allow organizations to accurately predict and fill staffing needs through real demand forecast accuracy, which results in greater labor efficiency, reduced costs, and improved employee satisfaction. 

Top Dynamic Staffing & Scheduling Companies Report 2023

A Buyer’s Guide to Dynamic Scheduling and Staffing

Dynamic Staffing & Scheduling

AVIA Marketplace's Top Behavioral Health Companies Report | Fall 2024

Top Behavioral Health Companies Report | Fall 2024

While digital health solutions have been available for some time, the rise in sustained usage of digital behavioral solutions since the start of the COVID-19 pandemic has led to the emergence of behavioral health as one of the first truly digital-first service lines. Unlike medical or surgical specialties build around procedures, many behavioral health conditions involve assessment through interview and treatment with medication and psychotherapy. Most of these interventions can be conducted or prescribed remotely, and allow for quicker response times, greater convenience, and better access to care compared to traditional office-based practices. 

A Buyer’s Guide to Digital Behavioral Health

Behavioral Health

AVIA Marketplace's Top Virtual Visit Companies Report
| Fall 2024

Top Virtual Visit Companies Report | Fall 2024

AVIA Marketplace's Top Virtual Visit Companies
Why virtual visits matter
What leading solutions offer
AVIA Marketplace’s top virtual visit companies

Top Virtual Visit Companies Report

Amwell enables health providers, payers, and innovators to achieve their digital ambitions, making every action across the healthcare system easier, more reliable and optimized for better outcomes. In 2006, Amwell pioneered virtual health care. Today, our future-ready platform, Converge™, connects care across in-person, virtual, and automated modalities and provides an open and scalable infrastructure that can grow alongside our customers. We bring a suite of strategic services that deliver true partnership and better outcomes, ensure consistent and timely execution, and provide solutions to close gaps in care, including an affiliated network of medical providers. Together with our customers and innovation partners, we forge a model that adapts as needs evolve and enables the kind of care that can truly create a healthier world.

Q&A with Cara Munnis of Amwell: Navigating virtual visits with digital care delivery enablement

Bright.md’s asynchronous telehealth solution focuses specifically on low-acuity care, which drives down costs and increases provider capacity for higher-acuity patients. The Navigate solution captures symptoms and instantly guides patients to the appropriate level of care within the health system, with pathways that can be adjusted based on the time or chief complaint. The Interview offering utilizes a library of evidence-based clinical interviews to support diagnosis, with automated documentation and interoperable chart-ready SOAP notes. Providers can utilize the Treat solution to treat more than 140 low-acuity conditions in as little as two minutes, with instant diagnosis, prescriptions, and referrals.

Q&A with Steve Giannini of Bright.md: Entering the Telehealth 2.0 Era

Zipnosis aims to improve the virtual care experience for both patients and providers with a flexible platform that automates administrative tasks and reduces clinical work time to an average of 89 seconds per encounter. With both synchronous and asynchronous virtual visit capabilities, Zipnosis walks patients through virtual triage and automatically pre-populates the platform with relevant data to reduce the need for manual documentation. Care teams can access a wide array of clinical protocols within the platform, and custom workflows are available to meet the needs of a variety of service lines.

Q&A with Ethan Otterlei of Zipnosis: Unlocking the potential of asynchronous care

This webinar will help you learn about: Evaluating staffing and provider network needs  Investing in a user-centric experience  Exploring new business and operating models  Piloting innovative care models  Developing asynchronous virtual care strategies

Virtual Visits: Lessons on Growth from 25 Health Systems

We are LifeScience Technologies, a healthcare technology company and the developer of the m.Care® virtual care platform.  During COVID, we all saw the benefits of being able to treat patients remotely or virtually. Healthcare delivery has changed forever, and now the challenge is in providing an engaging and easy-to-use technology platform that meets the needs of populations and individuals.  Access to and communication with the patient’s care team is critical, and patient adherence to care plans is crucial to improving outcomes. For some patients, it is not financially feasible to supply expensive equipment like Bluetooth scales, connected blood pressure cuffs or wearable devices. Social determinants of health are another key consideration when delivering a solution to meet the needs of entire populations.  The m.Care platform is designed for ease of use and to encourage and support patient engagement. Our platform supports both synchronous and asynchronous communication–all HIPAA-compliant with data encrypted. Our objectives are to drive better patient outcomes and patient satisfaction through a robust and highly configurable virtual care platform that can accommodate as many patients as possible, with accessibility features that include voice commands in multiple languages for patients who are physically unable to use other means to report data.

Q&A with Steve Hendrix of m.Care: Improving outcomes with accessibility

The Top Virtual Visit Companies Report is intended to provide healthcare leaders with a broad view of virtual visits and showcase standout companies and solutions with proven market traction. Users can view quick summaries to help them identify which solutions might meet their needs and visit AVIA Connect to access detailed profiles and verified client lists, compare solutions, and generate Match Scores to narrow their selections. 

Top Virtual Visit Companies Report | 2023

Virtual visits are the ability for patients to access care remotely. It is being delivered in two ways:  Synchronously with a scheduled or on-demand real-time encounter  Asynchronously on-demand through email, text, or chat message

A Buyer’s Guide to Virtual Visits

Virtual Visits (Synchronous + Asynchronous)

AVIA Marketplace's Top Patient Education Companies Report | Fall 2024

Top Patient Education Companies Report | Fall 2024

AVIA Marketplace's Top Patient Education Companies
Why patient education matters
What leading solutions offer
AVIA Marketplace’s top patient education companies

Top Patient Education Companies Report

Empower your patients and forge better relationships at every step of their care journey

Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution

SeamlessMD provides a digital care journey platform for hospitals and health systems to engage, monitor, and stay connected with patients throughout the care continuum. More than 35 clinical studies and evaluations have shown SeamlessMD to improve the patient experience while reducing length of stay, ED visits, and readmissions.  Large health systems like UAB, Intermountain, Atrium, University Hospitals, MultiCare, Baystate and others rely on SeamlessMD to elevate the patient experience, improve outcomes, and lower costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, evidence-based education, and progress tracking. Providers receive alerts, monitor patients, and access analytics to deliver better care. SeamlessMD is directly integrated with leading EHRs solutions such as Epic, Oracle Cerner, and MEDITECH.

Q&A with Joshua Liu of SeamlessMD: Empowering patients in self-care

Orbita embraces an all-encompassing view of patient education–we believe that education should be viewed as the objective and outcome of virtually any patient interaction. It includes not only education about diseases, conditions, and treatment, but also guidance for patients to help them effectively engage with the health system and clinical staff before, during and after encounters.

Q&A with Patty Riskind of Orbita: Combining automation with empathy

Krames’ patient education and health literacy solutions were created to standardize education, meet compliance goals, and improve the patient experience, with materials available in a variety of formats and languages to meet patients wherever they are. Clinical education is developed at a fourth to sixth grade reading level, with engaging visual content to support learning objectives, and is available in 17 languages. Patients can receive critical education wherever they are with solutions that enable delivery through mobile devices, hospital televisions, and even traditional printed materials, with more than 600 available titles across 40 specialties.

Q&A with Brennan Stratton of Krames: Education as a core component of care

Since its founding in 1975, Healthwise has earned a reputation as one of the most respected patient education companies in the industry, with a broad portfolio of solutions to inform healthcare consumers at all points across the care continuum. Healthwise solutions enable physicians to deliver health education at the point of care, with content that includes instructions, videos, and decision support tools for patients. Health systems can also use Healthwise content to augment their content libraries, support digital care journeys, and implement standards-based education. All content reflects current standards of care and is designed to help providers and payers meet patients exactly where they are. 

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