Healthcare supply chain management (SCM) solutions represent specialized digital platforms that optimize the flow of medical supplies, equipment, and pharmaceuticals throughout health systems. These solutions integrate inventory management, procurement, logistics, and analytics to create more efficient and reliable supply chains.

For the past two decades, healthcare organizations have heavily invested in EHR systems – rightfully so. However, the times have changed. The real opportunity lies in developing patient loyalty through innovative membership models that provide both operational efficiency and long-term growth.

In this Voices of the AVIA Network interview, Neil Salem, CEO and founder of NESA, and Susan Guttmann, Chief Nursing Officer, discuss their innovative virtual care platform with Sonia Singh.

Caregiver support solutions are designed to help healthcare organizations enhance support for both family caregivers and professional care teams. These solutions provide education, resources, and coordination tools to address caregiver burden and burnout, improve care quality, and ensure better support across the care continuum for those that they care for.

Non-Emergency Medical Transportation (NEMT) solutions help healthcare organizations optimize patient access to medical care when transportation is a barrier. These solutions can streamline transportation logistics and reduce missed appointments by identifying transportation needs earlier and coordinating reliable rides more effectively.

Digital Imaging & Radiology solutions encompass advanced technologies that help healthcare organizations optimize workflows, care collaboration and enhance clinical decision-making. These solutions reduce diagnostic errors, accelerate turnaround times, and enable more convenient access to imaging services.

Health systems today face mounting financial pressures—rising operational costs, shrinking reimbursements, and the increasing shift toward value-based care. While many executives focus on clinical efficiencies and revenue cycle management, one critical factor often goes overlooked: patient transfers. A well-managed transfer process can strengthen financial sustainability, improve patient care, and enhance operational efficiency.

Discharge Planning solutions encompass digital platforms and technologies designed to help healthcare organizations optimize patient transitions from hospital to home or post-acute care settings. These solutions streamline discharge processes, reduce readmissions, and improve patient outcomes by identifying discharge barriers earlier, coordinating post-acute care more effectively, and ensuring safer transitions across the care continuum.

Interpretation Services solutions encompass technological platforms and systems designed to help healthcare organizations effectively communicate with patients who have limited English proficiency (LEP) or are deaf or hard of hearing. These solutions leverage a variety of delivery methods—from real-time human interpreters to AI-powered automated systems—enabling healthcare providers to bridge language barriers while optimizing operational efficiency and improving patient outcomes.

Care Transitions solutions encompass technological platforms and systems designed to help healthcare organizations optimize the coordination and movement of patients between different care settings. These solutions streamline and optimize the process of transitioning patients between different care settings, enabling seamless coordination among providers, real-time information sharing, personalized care planning, and proactive interventions.

Consumer insights solutions provide health systems with the ability to leverage solicited feedback and indirect information about the comprehensive consumer healthcare journey (clinical & non-clinical) from live interactions (in-person and digital) & self-directed transactions.

Complex Care Management involves using advanced analytics and digital tools to identify and proactively manage high-risk, high-cost patients through coordinated, personalized interventions. Digital solutions in this space integrate predictive analytics, care coordination tools, and patient engagement platforms to enable healthcare organizations to deliver targeted interventions that improve outcomes while reducing costs.

Digital-first primary care enables health systems to provide digitally-enabled, consumer-centric access to end-to-end primary care services, anchored on longitudinal, whole-person care and continuity of the care team.

Customer Relationship Management (CRM) in healthcare represents a transformative approach that enables health systems to personalize interactions throughout the customer lifecycle to meet customer expectations and influence behavior. While patient engagement and outreach is a primary focus, CRM capabilities extend to managing relationships with physicians, caregivers, community partners, payors, and donors. The platform also serves internal departments like Human Resources, Philanthropy, and Community Relations teams by providing tools to manage their unique constituent relationships and engagement needs. Digital solutions in this space integrate consumer data analytics, omnichannel communication capabilities, and advanced workflow automation to enable healthcare organizations to deliver personalized experiences at scale while optimizing operational efficiency.

Hospital at Home represents an innovative care delivery model that enables health systems to provide acute-level care in patients’ homes through a combination of digital technologies, remote monitoring, and in-person care teams. Digital solutions in this space integrate virtual care platforms, remote patient monitoring, logistics management, and advanced analytics to enable safe and effective hospital-level care delivery outside traditional facilities.