Best Digital Front Door (DFD) Products
As health systems compete for the commercial consumer against new entrants and big tech that are increasingly entering the marketplace, there is a heightened need to deliver a convenient route for a person who is searching online for care to schedule and access same day care. Key use cases center around consumers searching for symptoms, searching for symptoms online, trying to make an appointment online, and wanting to access same day or virtual care. In order to address this collective set of...
Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.
It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.
Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.
Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.
SMS Deflection/ Call-to-Text:
Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.
Your digital front door for instant healthcare access with market-leading accuracy and user experience.
Navigate patients to the most appropriate care for their symptoms
Help your providers understand and connect with their patients while preparing for and optimizing their encounters.
Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective.
Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.
Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation.
ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration.
In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html.
Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction. More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences.
|EMRs supported||Epic, Cerner, Meditech +8 more|
|Solutions||Digital Rounding Tools, Synchronous Virtual Visit Tools, Virtual Triage Tools for Consumers, Device-Agnostic Remote Monitoring Solution, Conversational AI, Ongoing Engagement & Support Tools for Cancer Patients, Provider Home Visit Tools, Asynchronous Virtual Visit Tools, Perioperative Patient Self-Management Tools, Digital Care Plan Tools, Telemedicine Solutions for the Emergency Department, Behavioral Health Screening, Measurement, & Triage Tools, Voice Dictation, Consumer Biometric Devices & Wearables, Virtual Assistants for Patient Questions, Care Management Platforms, On-Demand Behavioral Health, Smartphone-Based Remote Monitoring & Analysis, Patient Intake Tools, Clinical Staffing Services, Interoperability | Data Exchange|
|Keywords||virtual rounding, secure message center, remote patient monitoring +20 more|
|Categories||Clinician Burnout, Interoperability, Oncology +24 more|
Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.
|EMRs supported||Epic, Cerner, Meditech +7 more|
|Solutions||Voice Solutions, Chat Solutions, Ongoing Self Service Education Platforms, Conversational & Visual IVR Tools, Natural Language Processing Platforms, Conversational AI|
|Keywords||patient acquisition, digital front door, engagement +2 more|
|Categories||Risk Identification & Stratification, Customer Service, Coding & Documentation +6 more|
Clear Arch Health offers the latest advancements in health monitoring and emergency response solution software to improve outcomes, reduce costs and streamline logistics. We offer a unique. combined platform capable of supporting Remote Patient Monitoring (RPM) and/or Personal Emergency Response System (PERS) designed to support individual patients needs and offers the opportunity to white label care services to keep patients connected to their healthcare providers.
Healthcare providers, organizations and care agencies can build out a complete remote healthcare monitoring program that scales to meet evolving needs.
Customized programs are available to include options:
GYANT is focused on virtual consumer engagement driven through Artificial Intelligence (AI). GYANT works with health systems, provider groups, and payers. Our suite of flexible solutions is designed to compassionately engage the consumer throughout the care process in an easy to use format.
GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7.
WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.
Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.
Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.
What value does the Virtual Triage Solution provide?
Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.
Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.
Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).
Call/Command Center Efficiencies:
Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.
Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments.
Care Routing Efficiencies:
At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)
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