Best Digitally-Assisted Provider Documentation Products
Best Digitally-Assisted Provider Documentation Products
Digitally-Assisted Provider Documentation has been proven to dramatically reduce the time for physician documentation. Documented results from a $2B health system found that implementation of a CAPD system reduced their transcription costs by 69%, which saved them $3M in one year.
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Digitally-Assisted Provider Documentation: Products
37 products
AI to review all patient data, ensure diagnoses are not missed, and automating note-writing.
Regard uses proprietary algorithms to automatically diagnose and document conditions on behalf of inpatient providers. These automatically-generated notes save providers time, reduce coding queries, and have a dramatic impact to hospital finances.
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DeepScribe’s AI scribe automates medical documentation for doctors. Powered by the largest clinical dataset in healthcare, DeepScribe ambiently captures patient visits as they happen and then writes complete, billable documentation directly within a clinician’s electronic health record system. From small private practices to large healthcare organizations, DeepScribe is helping clinicians of all kinds reduce burnout, improve patient care, and increase revenue.
| EMRs supported | Allscripts, NextGen, eClinicalWorks +5 more |
| Solutions | Intelligent / Ambient Documentation, Tech-Enabled Scribe / Provider Documentation, Computer-assisted Physician Documentation |
| Keywords | AI Scribe, Scribe, physician documentation +13 more |
| Categories | Coding & Documentation, Digitally-Assisted Provider Documentation |
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Augmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes the natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time. The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR.
Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.
| EMRs supported | Epic, Cerner, Athenahealth +1 more |
| Solutions | Virtual / Remote Scribes, AI-Assisted Virtual Scribes, Intelligent / Ambient Documentation |
| Keywords | ai, conversational ai, generative ai +9 more |
| Categories | Clinician Burnout, Coding & Documentation, Digitally-Assisted Provider Documentation |
Ambience AutoScribe is a fully automated AI medical scribe that captures the nuances of provider-patient conversation in real-time into a comprehensive note.
| EMRs supported | Epic, Cerner, athena +1 more |
| Solutions | Intelligent / Ambient Documentation |
| Keywords | voice ai, EMR transcription, virtual scribe +3 more |
| Categories | Digitally-Assisted Provider Documentation |
Suki is an AI-powered, voice-enabled digital assistant for doctors. We want to give our users superpowers to make them happier and more productive while solving some of the biggest problems in healthcare.
| EMRs supported | Epic, Cerner, athena +1 more |
| Solutions | AI-Assisted Virtual Scribes, Intelligent / Ambient Documentation |
| Keywords | None provided |
| Categories | Clinician Burnout, Coding & Documentation, Digitally-Assisted Provider Documentation |
The patient story should be dictated by clinicians—not technology limitations. The Dragon Medical One platform includes industry-leading speech recognition software in the cloud so your staff can be productive anywhere. Clinicians produce documentation up to 45% faster and capture up to 20% more relevant content. Say hello to freedom.
| EMRs supported | Epic, Cerner, Meditech |
| Solutions | Voice Dictation, Tech-Enabled Scribe / Provider Documentation, Conversational & Visual IVR Tools |
| Keywords | voice ai, ambient intelligence, EMR documentation +2 more |
| Categories | Clinician Burnout, Coding & Documentation, Digital Front Door (DFD) +2 more |
Abridge's ambient AI summarizes conversations into clinical documentation, instantly. With powerful generative AI, direct integrations with the top EHRs, and even an app for patients, Abridge is the only solution designed to support large health systems. With Abridge, doctors can focus on patients while also creating better notes, faster.
| EMRs supported | Epic, Cerner, Meditech +2 more |
| Solutions | Intelligent / Ambient Documentation |
| Keywords | ambient intelligence, voice ai, physician documentation +2 more |
| Categories | Digitally-Assisted Provider Documentation |
Speke is ScribeAmerica's Ambient AI Scribe solution. We pair the latest AI technology with our scribes to create an enterprise solution, utilized in 80 specialties on the ambulatory side, acute setting, and urgent care. It is customized down to the individual provider. Speke is highly scalable, EMR agnostic, and cost effective.
| EMRs supported | Epic, Cerner, Allscripts +5 more |
| Solutions | Virtual / Remote Scribes, In-Person Medical Scribes, Tech-Enabled Scribe / Provider Documentation, AI-Assisted Virtual Scribes, Synchronous Virtual Visit Tools |
| Keywords | conversational ai, generative ai, scribe +6 more |
| Categories | Clinician Burnout, Coding & Documentation, Virtual Health +3 more |
AQuity Solutions Medical Scribing eliminates the number one cause of physician burnout by relieving providers from their duties as a documentation specialist so they can get back to engaging with their patients face-to-face.
Virtual medical scribes from AQuity offer flexible workflow models to accommodate how your physicians manage their practice. From pre-charting support to RCM friendly document details, our scribes offer physician support that goes far beyond basic discrete and non-discrete chart completion.
Reduce physician burnout, increase patient satisfaction, and improve document quality and financial results with industry-leading online medical scribes from AQuity.
| EMRs supported | None provided |
| Solutions | Virtual / Remote Scribes, Tech-Enabled Scribe / Provider Documentation |
| Keywords | virtual scribe, EMR documentation, physician documentation +2 more |
| Categories | Clinician Burnout, Coding & Documentation, Digitally-Assisted Provider Documentation |
Imagine if patients could write notes for their doctors. That's exactly what we do.
Allevia is an AI-powered patient intake solution that automates clinical documentation for healthcare providers.
Here's how it works:
1. Mobile Notification: As soon as an appointment is made at the office, the patient will receive a text message, email, or portal notification asking them to fill out a Pre-appointment Questionnaire. Patients can do this on any device, anywhere, any time.
2. AI-Powered Intake: Allevia uses intelligent algorithms to cross reference evidence-based literature with the patient's chief complaint, medical history, and visitation reason to identify the most pertinent clinical questions unique to their presentation.
3. Draft EHR Note: Allevia converts the patient's responses into a draft note directly in your EHR, leaving you with the best door note possible about your patient - _all before ever stepping foot in an exam room._
| EMRs supported | Epic, Cerner, Allscripts +4 more |
| Solutions | AI-Assisted Virtual Scribes, Virtual / Remote Scribes, Patient Intake Tools |
| Keywords | physician documentation, personal health record, ai +2 more |
| Categories | Clinician Burnout, Coding & Documentation, Revenue Cycle Management +3 more |
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Buyer's Guide
Contents
Contents
A Buyer's Guide to
Digitally-Assisted Provider Documentation
What is digitally-assisted provider documentation?
Digitally-assisted provider documentation solutions leverage artificial intelligence (AI) and other advanced technologies to deliver real-time support during the documentation process in order to reduce care team burden, improve clinical documentation quality at the point of care, avoid common deficiencies, and ensure accurate coding.
The vendor landscape encompasses a broad array of solutions with varying levels of human involvement, from traditional in-person scribes to manually document encounters to fully automated AI-driven documentation solutions. Vendors and solutions exist within four overlapping sub-categories:
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Traditional in-person scribe services. These companies provide medical scribes to document clinical encounters, transcribe dictation, and assist with patient throughput. Providers can easily customize documentation to their preferences.
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Virtual/remote scribe solutions. Virtual solutions securely connect providers with remote scribes during clinical encounters to complete EHR documentation in real time.
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Tech-Enabled Human (HITL). Human in the loop (HITL) solutions assist users with tools such as real-time clinical support, natural language processing, and ambient clinical documentation. Providers initiate encounters and some customization options may be available.
- Intelligent Documentation (HOTL). Human out of the loop (HOTL) solutions capture clinical conversations to generate real-time notes within the EHR. HOTL solutions are entirely tech-driven, with no human involvement and minimal or no customization options.
Recent breakthroughs in artificial intelligence have already fueled a wave of new healthcare-grade products, and speed to adoption will continue to increase. But AI will never replace humans in healthcare–it lacks our capacity for critical thinking, empathy, and creative problem-solving. Its real value comes from its ability to reduce burdens, find and analyze information, and augment the provider experience.
—Josh Hjelmstad
Senior Manager, Center for Operational Transformation, AVIA
The case for digitally-assisted provider documentation
Physician burnout is a serious problem, and EHR documentation deserves a large chunk of the blame.1 One 2016 study found that physicians across multiple specialties spent 37 percent of each patient visit on EHR tasks, with an additional two hours devoted to EHR tasks each evening.2 Another study estimated that U.S. physicians spent approximately 125 million hours on documentation outside of normal office hours in 2019.3 This heavy documentation burden is also linked to increased errors, less time for meaningful interactions with patients, and job dissatisfaction.4
While human scribes can improve efficiency and make provider workloads more manageable, the traditional on-site scribe is increasingly viewed as a human band-aid for a larger informatics problem. And for some organizations, the disadvantages of human scribes (which include frequent turnover, higher labor costs compared to digital, and widely variable skills) outweigh the benefits.
Digital health companies have placed their bets squarely on AI as the most viable path forward. Even the most sophisticated tech-enabled human (HITL) solutions have required some level of human-led quality assurance, which incurred additional turnaround time and forced providers to complete documentation outside of clinic time. But with recent AI breakthroughs, the most advanced intelligent documentation solutions bypass human involvement in the documentation process and decrease average turnaround time–usually four to 24 hours–down to about 10 seconds.
Value for investment
Average annual costs vary and account for scribe or solution-related fees and physician labor costs related to usage.5
| Traditional in-person scribes | Virtual/remote scribes | Tech-enabled humans | Intelligent documentation | |
|---|---|---|---|---|
| Annual scribe/solution cost | $40,000 | $35,000 | $20,000 | $10,000 |
| Provider time (estimated value)* | $15,000 | $15,000 | $22,000 | $29,000 |
| Total investment | $55,000 | $50,000 | $42,000 | $39,000 |
| Reduction in documentation burden (est.) | 90% | 80% | 60% | 50% |
*Approximate value of provider time for each solution
These investments are modest compared to the costs associated with physician burnout and turnover. Physician recruitment and training costs can range from $250,000 to $1 million,6 depending on specialty, and physician vacancies can incur revenue losses of $130,000 to $150,000 per month.7 Physician burnout can also lower productivity and is associated with more errors. On top of the potential cost control benefits, digitally-assisted provider documentation solutions can drive additional revenue and provide necessary support to the human workforce.
| Financial gains |
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| Non-financial gains |
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Key attributes of digitally-assisted documentation solutions
New and future digitally-assisted documentation solutions will continue to leverage AI and reduce provider burden to the greatest possible extent. The best solutions digital solutions will include:
Workflow enhancement: Solutions should streamline and simplify clinical and coding workflows while improving documentation quality.
Coding recommendations: Automated coding tools should generate codes directly from clinical documentation, provide real-time guidance, and flag inconsistencies.
Diagnosis recommendations: Solutions should reduce physician cognitive load with real-time clinical decision support.
Ordering and referrals: Intelligent ordering and referral input tools within the streamlined workflow.
Patient education: Real-time patient education recommendations during clinical conversations and simplified ordering/assignment.
Organizing for success with digitally-assisted provider documentation
What health systems should consider as they assess their needs and investigate digital documentation solutions:
- Determine an appropriate strategy for the enterprise: a single one size fits all solution for all providers, or a hybrid/platform approach with multiple digital documentation support modalities to support individual providers and specialties.
- Carefully design pilots to understand impact and workflow, and test the validity of the business case. Pilots should be targeted to provider groups that will demonstrate solution impact compared to baseline.
- Identify provider expectations for documentation support, such as work relative value units, encounter close rate, patient satisfaction, or other considerations.
- Build a framework for long-term success that includes scribe governance, key performance indicators, and periodic provider utilization and performance review.
1 https://pubmed.ncbi.nlm.nih.gov/31438114/
2 https://www.acpjournals.org/doi/10.7326/M16-0961
3 https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2790396
4 https://amia.org/about-amia/amia-25x5/25x5-documentation-burden-reduction-toolkit
5 Assumptions: $1.50 physician labor cost per minute, 20 patients per day for 48 working weeks, 30 scribe hours per week
6 https://www.ama-assn.org/practice-management/physician-health/how-much-physician-burnout-costing-your-organization#:~:text=For%20an%20organization%2C%20the%20cost,onboarding%20costs%20for%20replacement%20physicians.
7 https://www.nejmcareercenter.org/minisites/rpt/the-high-costs-of-hiring-the-wrong-physician/
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