Technologies such unobtrusive sensors and devices embedded in the physical environment that continuously collect data and enable autonomous detection, prediction, intervention and other intelligent support. AmI systems are context-aware, adapting to changing needs, and offering real-time support like alerts or recommendations.

Ambient Intelligence

Ambient Documentation

Ambient Experience

Ambient Assistants

Ambient Clinical Intelligence

Ambient Observation & Monitoring

AI in healthcare is revolutionizing patient care and medical research through advanced data analysis and predictive modeling. From assisting in diagnosis and treatment planning to optimizing hospital operations and drug discovery, AI technologies are enhancing efficiency, accuracy, and personalization across the healthcare spectrum.

Artificial Intelligence (AI)

Conversational AI

AI-Assisted Virtual Scribes

Conversational AI for Post-care Management

Conversational AI for Enduring Relationships

Conversational AI in Pre-care Interaction

Conversational AI in Care Process

Patient Flow Automation

Predictive Staffing & Scheduling Automation

AI Image Analysis Software

Medicaid and vulnerable populations are particularly impacted by the lack of access to behavioral health services and an estimated 9 million Medicaid adults have been diagnosed with mental illness, over 3 million have a substance use disorder (SUD), and nearly 1.8 have both; Medicaid spending for behavioral health patients is 4x higher than normal, and behavioral health Medicaid patients account for a disproportionate share of unnecessary ED visits.
Behavioral health access includes the following capabilities:
<ul>
<li>Increasing Access &amp; Capacity for Behavioral Health</li>
<li>Tele-Medication-Assisted Treatment (MAT) Services</li>
<li>Telemental Services</li>
<li>Peer Support Services</li>
<li>On-demand Behavioral Health Services</li>
<li>Driving Clinical Innovation for Behavioral Health</li>
<li>Behavioral Health Screening</li>
<li>Behavioral Health Integration</li>
<li>ED-based Mental Health Interventions</li>
<li>ED-based Substance Use Disorder (SUD) Interventions</li>
</ul>

Behavioral Health

Safe Opioid Prescribing or Alternative Pain Management for Substance Use

Behavioral Health Coaches 

Behavioral Health Navigation and Care Management

Crisis Intervention 

Harm Reduction

Health Homes

Mental Health Care Coordination

Pediatric and Adolescent Treatment for Substance Use

Peer, Group, or Family-oriented Behavioral Health Care

Recovery Housing

School-based Behavioral health Services

Trauma-Informed Care

Tele-MAT

Emergency Department Based Behavioral Health Interventions

Behavioral Health Integration

Behavioral Health Self-Guided Tools

Mental Health Network Extension & Management Tools

Behavioral Health Screening, Measurement, & Triage Tools

Behavioral Health Management Programs

Substance Use Disorder Support Apps for Patients

On-Demand Behavioral Health

Pediatric Focused Behavioral Health

EHR Platforms for Behavioral Health

Integrating behavioral health into primary care settings involves the systematic coordination of mental health, substance abuse, and primary care services. This model offers a unified approach to address the holistic needs of patients, recognizing the interconnectedness of physical and mental well-being. It often involves co-locating mental health professionals within primary care settings, enhancing communication between providers, and employing a team-based approach to care. This ensures that patients receive timely and appropriate mental and behavioral health services within a familiar and accessible environment.

Community Paramedicine

Behavioral health screening involves the use of standardized tools to identify individuals who may be at risk for mental health or substance use disorders. These screenings are typically brief, easy to administer, and can be integrated into routine medical check-ups or other healthcare interactions. The goal is to detect potential issues early, enabling timely intervention and referral to appropriate care. This proactive approach helps in reducing the stigma associated with mental health issues and promotes overall well-being.

Behavioral Health Screening

Patient Self-Care 

Care management is a team-based, patient-centered approach designed to improve medical care and help patients and their caregivers more effectively manage health conditions. Key activities include care coordination, patient education, monitoring of conditions, and providing support to help patients navigate the healthcare system. Care management programs are particularly beneficial for individuals with chronic diseases or complex health needs, aiming to enhance quality of life and reduce healthcare costs.

Care Management

Care Plan Automation

Chronic Disease Management

Elderly Care Management

Medication Management

Pediatric care plans

Complex Pregnancy Management

Care Management Platforms

Solutions focused on automation of specific, patient-focused clinical protocols that seek to ensure adherence to regimented care plans before and after an acute event can significantly decrease readmissions and improve clinical outcomes.

Care Plans

Clinical Decision Support Systems

Improving care transitions, or “handoffs”, as patients migrate from one care setting to another is a growing priority. Care transitions impact the quality of the entire patient outcome. To make care transitions seamless, critical information must be transmitted effectively and efficiently between the transferring and receiving providers. This can be a challenge, given the disparate data systems that exist.
A range of digital solutions are being developed to make care transitions consistent, high-quality and safe. These tools help to support the care teams, match patients with the right post-acute network and provide adequate support for patients and caregivers.

Care Transitions

Digital Patient Education Platforms

Patient-Provider Messaging Tools

Perioperative Patient Self-Management Tools

Post-Acute Management and Insights

Shared Longitudinal Patient Record Tools

Post-Acute Care Network Management

Referral Management Software Solutions

Discharge Planning Solutions

Transfer Center

Nurse Triage

As the aging population increases, and chronic diseases such as Alzheimer’s are on the rise, care management increasingly falls to family and caregivers. Unfortunately, they face many complicated decisions, often with limited information to make them. Questions about available resources, costs, and appropriate facility options are among the many questions that caregivers face.
These tools can also generate additional revenue opportunities by referring patients to appropriate care facilities.

Caregiver Support

Caregiver Support Tools

Community Resource Referrals

Web and mobile solutions provides on-demand access to interactive tools such as e-learning programs, self-management and wellness apps, and online psychological interventions using synchronous video/voice or asynchronous text communication. Benefits to patients include greater engagement in their care, earlier detection of problems, more timely adjustment of treatment, and shared decision-making.

Communication between providers in an inpatient setting can be extremely inefficient and prone to errors. Traditional channels, like pagers and phone calls, are clunky, while texting and email tend to be insecure and operate without relevant contextual clinical and patient information.

Clinical Communication

Secure Messaging Applications for Care Teams

Digital Patient Room Whiteboard

Clinical Communication and Collaboration

Clinical decision support systems can mitigate these, and other, risks associated with the complexity of clinical practice in the 21st century.
Healthcare organizations need to support their providers with guidance on disease and medication management, reminders, and appropriate alerts. The benefits include greater patient safety, cost containment, improved coding accuracy, better outcomes, as well as fewer unnecessary tests, medication, and diagnostic errors.

Clinical Decision Support (CDS)

Perinatal Clinical Decision Support

Prescription Drug Monitoring Program Analytics

Standardizing Clinical Pathways

Pharmacogenomic Screening & Decision Support Tools

Clinical Decision Support Systems (CDSS) are computer-based programs that analyze data within electronic health records to provide prompts and reminders to assist healthcare 1 providers in implementing evidence-based clinical guidelines at the point of 2 care. These systems can improve care quality by enhancing clinical decision-making with targeted clinical knowledge, patient information, and other health data. CDSS can offer alerts about potential drug interactions, reminders for preventive screenings, and other recommendations to optimize patient care and outcomes.

How do we create an environment that is rewarding and healthier for clinicians, preventing emotional exhaustion and increasing personal accomplishment at work?
Clinician burnout is a significant threat to the vitality of a health system and the quality of a patient&#39;s care. Due to increased administrative demands, complex reporting requirements, continued pressure on resources, and constant drive to improve throughput, clinicians are experiencing stress and compassion fatigue. This experience is becoming more widespread, with 51% of physicians reporting 1+ symptom of burnout (a 25% increase over the past 4 years) and 49% of Registered Nurses (RNs) under the age of 30 and 40% of RNs over 30 experiencing burnout. Health systems in turn incur and adverse impact on profitability through direct measures such as productivity and turnover ($800k, $82k to replace a physician and nurse, respectively) in addition to the impact on quality, and patient experience. This challenge has grown in attention, as 91% of health system leaders believe improving well-being is critical to the success of their organizations.
<ul>
<li>Clinician burnout is a widespread problem that can undermine the ability of systems to serve their patients, members, and communities</li>
<li>There is no &quot;silver bullet&quot; to address the issue. Solutions require changes across many dimensions including organizational culture, workflow and technology</li>
<li>With substantive impacts on all three areas of the Triple Aim, the experience of the clinician has come to garner substantive interest among health system leaders, including AVIA network members.</li>
</ul>

Clinician Burnout

Clinician Burnout Assessment Tools

Digital Rounding Tools

Virtual / Remote Scribes

Voice Dictation

Employee / Personal Resilience Applications

EHR Training & Support Platforms

Workforce Engagement Platforms

Staff Engagement Platforms

According to a survey on attitudes towards EHRs, over ⅓ of physicians say documentation tasks are those they’d most prefer not to do.
Clinicians are spending a disproportionate amount of time working within electronic health records or performing clerical work. On average, physicians spend 27% of work hours interacting with patients and 50% of their work day on EHR documentation and clerical work. Incomplete documentation may lead to inaccurate code assignments, resulting in underpayments for episodes of care. Health systems are therefore met with the challenge of keeping clinicians from becoming disconnected and fatigued due to administrative tasks while also addressing the need for accurate clinical documentation.

Coding & Documentation

Documentation Tools for Specific Conditions or Events

Natural Language Processing Platforms

In-Person Medical Scribes

Computer-assisted Physician Documentation

Medical Coding

Revenue Integrity & Recovery Solutions

Command Centers are centralized hubs that provide real-time data and analytics on hospital operations, enabling staff to monitor key performance indicators, manage patient flow, and coordinate care across departments. These centers use advanced technology to aggregate information from various sources, such as electronic health records, bed management systems, and staffing schedules. By providing a comprehensive overview of hospital activity, Command Centers help improve efficiency, optimize resource allocation, enhance situational awareness, and support proactive decision-making to enhance patient care and operational performance.

Command Centers

Operational & Cost Analytics Tools

Chat Solutions

Care coordination for patients with multiple medical conditions has unique challenges. On average, patients with many chronic health issues see more than 10 providers, take multiple medications and often struggle to manage several co-morbidities. Limited health literacy, which is more common in older and poor patients as well as certain minorities, only compounds the issue. These high-needs patients account for a sizable portion of U.S. healthcare costs and require consistent monitoring. Yet most physicians only have between 15 and 30 minutes for follow-up visit, which is often insufficient time to address all comorbidities effectively.
Health systems are using digital technologies to reduce costs and improve outcomes for patients that require complex care coordination. These solutions focus on promoting patient education, improving communication between patients, and caregivers and tracking and monitoring patient progress. Home monitoring devices, for example, both engage patients in their care and provide valuable data to caregivers. In addition, technology that addresses social determinants of health, which are often present in patients with multiple chronic conditions, can provide services that help prevent gaps in care. Using these digital tools to engage patients at home gives providers cost-effective alternatives to improve treatment plan adherence and overall patient health.

Complex Care Management

Maternal Morbidity Rate

Health systems know that pregnancies are make or break opportunities to deliver high quality, affordable care, and build enduring relationships with women — a group that spends 34% more on healthcare over their lifetime as compared to men. This site features the 12 essential elements of a comprehensive, digitally-enabled perinatal care strategy.
Background: Before the COVID-19 pandemic, preterm births and preventable deaths in the US outpaced those in peer countries, especially among Black, Indigenous, and people of color. COVID-19 added to the challenges of pregnant people, new parents, and their newborns. Young families are challenged with isolation, perinatal depression, and economic challenges brought on by the recession. Healthcare providers need to meet the growing demand for virtual visits, encourage preventive care, and deliver on the promise of whole-person care to meet physical, behavioral, and social needs.

Comprehensive Perinatal Care

Telepsychiatry

Teletherapy

Reproductive Health Monitoring

Expanded Networks and Support for Maternal & Infant Care

Reproductive Telemedicine

Non-Emergent Medical Transportation Providers

Perinatal Navigation

Nutrition Support

Reproductive Education

Concierge care, also known as retainer-based medicine, is a model where patients pay a membership fee for enhanced access to their physician. This typically includes longer appointment times, 24/7 physician availability, same-day or next-day appointments, and a greater focus on preventive care and wellness. This model allows physicians to have smaller patient panels, enabling more personalized and attentive care. It represents a shift towards a more patient-centric approach, prioritizing the doctor-patient relationship.

Concierge Care

Concierge & Customer Service Tools

Concierge Primary Care Providers

Competitive dynamics have evolved as health systems work to become more consumer-centric. Beyond the altruistic motivations of wanting to better serve patients, organizations have clear financial incentives for making their services more accessible to patients. Succeeding in this market will require solutions to two key imposing trends.
Increasingly demanding consumer expectations:
<ul>
<li>As recently as 2015, healthcare providers were rated by Forbes as the third worst industry for consumer experience – ahead of only cable companies and government agencies like the D.M.V. Meanwhile, consumer technology firms like Amazon, Google, and Uber set increasingly high expectations for convenient, tailored experiences. These technology firms, as well as retail players like Walgreens and Wal-Mart, are better known and more trusted than health systems. As non-traditional providers invest more in healthcare, many health systems are ill-equipped to compete in the new environment.</li>
</ul>
Changing economic incentives:
<ul>
<li>Limited transparency, coupled with evolving payment and risk-sharing models, are fueling a shift from passive patients to discerning consumers. The growth of high deductible plans, and increased transparency of quality, cost, and other information, are driving consumers to be more discerning in their healthcare decisions. The impact on health system patient acquisition and retention is only amplified by evolving payment models that depend on activating and engaging patients in new ways.</li>
</ul>
The topic of Consumer Access touches all parts of an organization, ranging from patient access centers and digital media enable patients to enter the system to physician group leadership and IT which much create the capacity and processes to serve those patients. Although complex, the upside of a successful consumer access strategy pays dividends.
Grow market share
<ul>
<li>Protect and grow market share by offering easier points of access and scheduling</li>
<li>Enhance satisfaction by delivering a consistent experience across touchpoints</li>
<li>Improve experience by making self-navigation easier</li>
</ul>
Improve profitability
<ul>
<li>Reduce leakage by guiding patients to the right provider and right site of care</li>
<li>Attract preferred payor and narrow network plans by creating a coordinated and integrated experience</li>
<li>Reduce uncompensated care costs by increasing access to critical and preventative services for underinsured populations</li>
</ul>

Consumer Access & Engagement

Consumer Scheduling Tools

Appointment Back Filling Tools

User Navigation Wayfinding Solutions

Customer Relationship Management (CRM) Tools

Digital Care Plan Tools

Search Engine Optimization Tools

Provider Home Visit Tools

Provider Search & Directory Tools

Call Center Scheduling Tools

Consumer- directed online scheduling tools for Procedures

Non-Emergent Medical Transportation Brokers

Consumer insights in healthcare involve the systematic collection and analysis of patient data to understand their preferences, behaviors, and needs. This information is used to improve patient engagement, personalize care delivery, and enhance the overall patient experience. By leveraging data from various sources, including surveys, electronic health records, and social media, healthcare organizations can gain valuable insights to inform strategic decisions, optimize services, and tailor communication strategies to better meet patient expectations.

Consumer Insights

Ratings and Reviews Transparency Tools

Health & Wellness Incentive Programs

79% of consumers would rather self-serve than use human-assisted support channels.
Self-service is available now on chatbots, on websites, via SMS messaging and more. But despite those options, the majority of consumers still reach out via the voice channel.

Conversational & Visual Interactive Voice Response (IVR)

Conversational & Visual IVR Tools

Patient Experience Survey Tools

Voice Solutions

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. In healthcare, it's increasingly being seen as a way to provide robust patient interactions, allowing for automation of routine tasks and an enhanced patient experience that can be tailored to individual needs.

Social determinants of health—the conditions in which people live, learn, work, play, and worship—are inextricably linked to an individual’s physical health. Emerging evidence suggests addressing health-related social needs can improve health outcomes and reduce cost. Unmet social needs, such as food or housing insecurity, may increase the risk of developing chronic conditions, reducing an individual’s ability to manage these conditions, which may lead to avoidable health care utilization.
Outside of the traditional role of the health system, the knowledge to appropriately match patients to services in the community is often locked in paper documents, outdated binders, and individuals’ minds. With systems increasingly bearing risk and losing money on treating uninsured, Medicaid, and increasingly, high-deductible populations, streamlining this process and identifying these gaps is an important piece of any strategic plan. Health systems are beginning to invest in partnerships and technologies to identify the right community partnerships and make the connections.

Coordinated Community Networks

Integrated Network Delivery

Comprehensive Medicaid Primary Care

Supportive Housing

Non-Emergent Medical Transportation Platform

Risk Stratification & Predictive Analytics Tools

Population Health Analytics Solutions

ED Care Navigators

Social Determinants of Health (SDOH) Analytics

A patient&#39;s lifetime health spending is worth about $1.4 million per individual, or $4.2 million per family.
As patients’ relationship with health systems becomes more akin to consumer experiences in other industries like consumer product goods and hospitality, health systems need to anticipate, understand, and respond to consumer behavior and personalize experiences. CRM solutions support this move to personalized experiences through application in traditional Marketing and Call Center use cases and beyond. A 360 degree personalized view of the consumer can inform a variety of strategic business applications including system and operational planning and care management. All of this is in service of attracting and retaining consumers in an increasingly crowded ecosystem.
Customer Relationship Management (CRM) solutions have a proven track record of enabling corporations to strengthen relationships with current and potential customers. This practice is quickly migrating into the healthcare industry to personalize patient interactions. Health systems are seeking to understand the individual patient with each interaction with the health system, personalizing service marketing and personalizing care interactions.
There are many digital approaches, ranging from broad platform CRM solutions to narrower solutions such as personalized acquisition marketing and engagement around specific services. Digital tools leverage information such as geographic, demographic, and psychographic insights to increase efficacy of messaging and relationship development. For example, the health system may help the patient navigate care pathways, find local resources, reactivate when there have been lapses in care, or encourage behavioral changes leading to better outcomes and cost savings for both the patient and the system.

Customer Relationship Management (CRM)

Customer Segmentation Tools

Patient Profile Tools

Workflow Support

In healthcare, customer service focuses on creating a positive and supportive experience for patients throughout their interactions with the healthcare system. This involves clear and empathetic communication, efficient handling of inquiries and concerns, and proactive assistance with navigating the complexities of healthcare services. Exceptional customer service aims to build trust, enhance patient satisfaction, and foster loyalty by addressing patient needs with respect and responsiveness. It encompasses all touchpoints, from scheduling appointments to billing and follow-up care.

Customer Service

Text Solutions

As healthcare data goes digital, cybersecurity is more important than ever. Digital solutions not only protect against external cyberattacks. They also safeguard internal misuse of clinical, administrative and financial information, including privacy violations, data lockouts, and data changes. Digital cybersecurity tools mitigate the risks of:
<ul>
<li>Loss of trust by patients</li>
<li>Patient safety and quality risks</li>
<li>Decrease clinical efficiency</li>
<li>Costs from fines and litigation</li>
</ul>

Data Protection & Cybersecurity

Cybersecurity Solutions

<ul>
<li>37% of US adults have diabetes or pre-diabetes, the third leading cause of healthcare spending growth in the country.</li>
<li>45% of patients with diabetes have skipped care because they can’t afford it.</li>
<li>19% of patients have poorly controlled diabetes leading to recurring ED visits within 30 days.</li>
</ul>
Healthcare organizations have opportunities to improve care and outcomes with digital. For example:
<ul>
<li>To increase access to care and capacity of the care team, advanced organizations are implementing remote monitoring and on-demand behavioral health tools.</li>
<li>To improve self-care, leaders are leaning on digitally-enabled chronic disease education, medication adherence, text communication, and behavior change support.</li>
<li>To reduce unnecessary ED visits, visionary organizations are implementing community resource referrals and direct services, such as tech-enabled transportation and nutrition support.</li>
</ul>

Diabetes Management

Virtual Diabetes Prevention Programs

Remote Diabetes Monitoring & Coaching

Diabetes Education and Management Applications for Patients

Medication Adherence Tools

Community Health Workers 

Preventive Health Behavior Change Tools

Chronic Disease Education

As demand for imaging services continues to increase, radiologists and clinical technicians face heightened pressures for timely, high-quality diagnostics and interpretations. Radiology departments are negatively impacted by poor imaging triage, manual processes, and overwhelming amount of imaging data.
Through these technologies, imaging operations can be optimized and radiologists can improve efficiency and regain valuable time.

Diagnostics & Imaging

Diagnostic Imaging Scheduling & Optimization

Cloud-based Medical Image Management Tools

As health systems compete for the commercial consumer against new entrants and big tech that are increasingly entering the marketplace, there is a heightened need to deliver a convenient route for a person who is searching online for care to schedule and access same day care. Key use cases center around consumers searching for symptoms, searching for symptoms online, trying to make an appointment online, and wanting to access same day or virtual care. In order to address this collective set of...

Digital Front Door (DFD)

Low Acuity Care Navigation Tools

Synchronous Virtual Visit Tools

Asynchronous Virtual Visit Tools

Virtual Triage Tools for Consumers

Price Transparency & Cost Estimation

Unguided Interactions

Guided Interactions

Also referred to as digital therapeutics, these apps often include education, adherence, tracking, surveys, and care team communications.
Health systems have the opportunity to extent the reach and impact of care by leveraging digital apps that can help patients get treatment 24X7 at a fraction of the cost of episodic care. Impacts include improved patient experience and outcomes as well as reduced total cost of care. Apps for maternal care are helpful for that key demographic while others are more geared to adult, and senior populations. One promising area is the use of augmented and virtual reality therapeutics for pain management in the child and youth populations.

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