Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.
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Created and vetted in close partnership with nurses, this bedside virtual assistant empowers hands-free, patient-provider communication. It uses AI-powered request prioritization and smart-routing to ensure that the right resource (RN, another caregiver, etc.) is aligned to meet the needs of patients.
Orbita Bedside Assistant uses smart speakers at the bedside. When patients need assistance, they simply speak their request (instead of using the call button). Orbita’s artificial intelligence triages the request, routing it to the right resource (so both patients’ and nurses’ needs are met).
* Supports nurse resources and positive patient outcomes: Orbita Bedside Assistant immediately engages patients, confirming that their request is received. This provides rich information to nurses about the nature of the request, equipping them to prioritize care for improved patient outcomes.
* Enables nurses to spend more time with their patients: Studies have shown that nurses can spend 100 extra minutes a day and walk four to five miles completing tasks and trips to see patients. Orbita Bedside Assistant supports nurses by empowering them to spend more time providing direct patient care by eliminating unnecessary activities.
* Improves the patient experience: Orbita Bedside Assistant engages patients by allowing them to access the support and information they need 24/7 using conversational AI technology. Orbita Bedside Assistant also connects patients with entertainment services and can enable smart controls of the patient room.
Patients demand easier access to healthcare: digital tools to find doctors and locations, schedule appointments, complete intake forms, pay bills – supported by frictionless access to live conversations when needed.
Supported by natural language processing, Orbita Patient Access and Acquisition is trained to understand the words and phrases patients naturally use. It triggers thoughtful dialogs to pose questions, probe for details and home in on precise information patients seek. In addition, it can detect urgent issues and reroute the conversation – a patient seeking information about emerging severe chest pain can be directed to the nearest ED location, for example.
Orbita’s enhanced conversational approach navigates patients through as many as 30 factors and conversational variables. Due to the hyper-personalized and intentional dialogs, patients rarely abandon the interaction – prompting action like scheduling appointments and completing paperwork.
Patients want to schedule appointments digitally. 45% of young adults and 36% of the population say this is important to them.
With Orbita's Patient Self-scheduling, patients can proactively schedule – as well as cancel and reschedule – PCP appointments, repeat visits and routine services through the organization’s virtual assistant.
Providers can send reminders via email, text or IVR using Orbita’s outreach solution so patients schedule routine and preventive care. Likewise, specialists can respond to referrals from other providers to proactively engage patients for follow up.
It’s win-win. Providers capture critical revenue without overextending limited staff resources. And patients celebrate the elimination of “telephone tag:” They no longer must interrupt their day to accommodate provider business hours. Instead, patients have convenient 24/7 access.
Orbita Blaze revolutionizes the search function on healthcare websites by transforming limited search tools into a genuinely intelligent virtual assistant. Using natural language understanding and intentional conversational dialogs, Blaze guides website visitors to the answers and care they’re looking for. Because the websites are more intuitive, patients find them useful – which results in higher conversions.
As part of the Patient Access and Acquisition solution – and representing the next generation of the digital front door – Orbita Blaze converts the entire website into an interactive virtual assistant: