NRC Health

Odoro’s online patient scheduling solution can be embedded into any healthcare organization’s existing websites/mobile apps to allow patients to instantly find and schedule appointments with providers. Our dialogue‑based interface works seamlessly with all desktop and mobile devices, making scheduling accessible for all patients, no matter their preferred device. Odoro’s SchedLogic™ technology uses healthcare organizations’ existing scheduling rules and data to find appointments that maximize patient access and providers’ efficiency. -Improve Patient Access: By combining 24/7 online appointment scheduling with an intuitive and accurate patient-provider matching system, Odoro ensures patients can easily access the care they need when they need it. -Drastically Reduce No‑Shows: Online appointment management and automated appointment reminders ensure that patients and their providers are always on the same page. -Increase Patient Satisfaction: Odoro keeps patients satisfied by making it easy for them to receive the care they need from the providers they want when they need it. -Perfect Patient‑Provider Matching: Odoro’s SchedLogic™ technology ensures that patients get matched with the right provider at the right time, every time. -Increase Patient Acquisition: Odoro turns site visitors into patients by providing an intuitive self‑scheduling experience that lets consumers find the right provider and schedule an appointment with them instantly. The system is designed to collect the required patient demographics during the scheduling process.

Odoro’s patient portal scheduling solution integrates seamlessly with health systems’ existing patient portal solution to bring the benefits of Odoro’s superior self‑scheduling and patient-provider matching solutions to organizations’ patient portal user base. Our intuitive dialogue based interface works seamlessly within health systems’ existing patient portals to provide real-time self-scheduling capability. Odoro’s SchedLogic™ technology matches patients with the right providers at the right times to create appointments that maximize organizational efficiency and patient access. -Reduce No-Show: Online appointment management and automated appointment reminders ensure that patients and their providers are always on the same page. -Increase Patient Portal Engagement: The added convenience of Odoro’s patient portal scheduling and patient-provider matching solutions motivates patients to engage. -Increase Patient Satisfaction: Odoro keeps patients satisfied by making it easy for them to receive the care they need from the providers they want when they need it. -Perfect Patient-Provider Matching: Odoro’s SchedLogic™ technology ensures that patients get matched with the right provider at the right time, every time. -Improve Patient Access: By combining 24/7 online appointment scheduling with an intuitive and accurate patient-provider matching system, Odoro ensures patients can easily access the care they need when they need it.

Odoro’s Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly. -Improve Patient-Provider Matching: By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience. -Optimize Provider Utilization: Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand. -Increase Organizational Efficiency: Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match. -Guided Scheduling Dialogue: Odoro’s Access Center Solution is built around its unique guided dialogue interface, which leads call center agents through a customizable script designed to collect information from patients as efficiently as possible. Agents simply input patient responses into the web-based tool and receive a list of optimal providers and appointment slots. That eliminates the need to search through the provider’s calendar.

Odoro’s referral management solutions prevent patient leakage by ensuring that patients are referred accurately and efficiently, regardless of providers’ knowledge of their referral network. Our dialogue based, referral matching solution lets referring providers quickly obtain a list of optimal appointments with in-network providers by simply entering the details of the referral into an interactive dialogue. Having identified all suitable appointment options, patients can then use Odoro’s automated referral scheduling solution to instantly self-schedule their referral appointments from the list of appropriate in-network providers. -Increase Provider Visibility: With Odoro, patient-provider matches no longer rely on providers’ knowledge of their referral network. Our SchedLogic™ technology presents providers and staff with the optimal in-network providers every time. That eliminates any visibility problems inherent in traditional referral workflows. -Eliminate Inefficient Workflows: Our dialogue and self-scheduling based workflows are built to get patients from referral request to a scheduled appointment as soon as possible. By eliminating time-consuming and error-fraught processes from the scheduling workflow, Odoro can guarantee health systems are referring at maximal efficiency. -Reduce Misdirected Referrals: Odoro’s referral management solutions engage providers and patients with accurate in-network matching and convenient referral scheduling. This eliminates common causes of misdirected referrals, such as extended time between appointments and patient-provider mismatching.

Self-customized series of questions to guide patients & agents through the scheduling and registration process. Based on the health system protocols, Dialog 2.0™ collects information from the patients and gives them instructions mimicking schedulers’ workflows.