Avia Logo
Write a review

Vendors /

ActiumHealth (Division of Syllable)

ActiumHealth (Division of Syllable)

ActiumHealth (Division of Syllable)

badge_claimed
Claimed profile

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

Read more

Filter products


Product Name

EMR compatibility

Star rating

Client types

Solution libraries

    Keywords

    Solutions

    Filter products by Health System clients


    Used by

    EMR used

    Organization size

    Products


    3 products
    Sort by:
    Default
    Alphabetical
    Highest rated
    3 products
    Sort by:
    Default
    Alphabetical
    Highest rated

    Filter products


    Product Name

    EMR compatibility

    Star rating

    Client types

    Solution libraries

      Keywords

      Solutions

      Filter products by Health System clients


      Used by

      EMR used

      Organization size

      Product Logo
      Versatile platform
      Versatile platform
      5+ years in business
      5+ years in business
      Versatile platform
      Versatile platform
      5+ years in business
      5+ years in business

      The experience for patients on the phone is far from optimal. Patients experience: 

      1. Long hold times
      2. 3-4 transfers to get to the correct destination
      3. Broken extensions
      4. Full or malfunctioning voice mailboxes
      5. Lack of resolution of their needs.

      On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

      ActiumHealth Interact allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator and allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With ActiumHealth Interact:  

      1. Call abandonment is markedly reduced
      2. Hold times shrink considerably
      3. Callers are transferred on average one time during a call rather than 3-4 times
      4. First call resolution rises considerably
      5. Daily call volume handled by humans operators is reduced 50%
      6. Patients have a much more consistent brand experience
      7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

      View full profile
      key clients
      Leading Health System
      Health system
      Leading Health System
      Health system
      Leading Health System
      Health system
      Leading Health System
      Health system
      +50 verified clients
      To see which organizations are using this product, sign in or create a free account.

      Visit Website

      Need help narrowing down products?

      Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
      Product Logo
      Rated In Top 10%
      Rated In Top 10%
      Versatile platform
      Versatile platform
      5+ years in business
      5+ years in business
      Rated In Top 10%
      Rated In Top 10%
      Versatile platform
      Versatile platform
      5+ years in business
      5+ years in business

      Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

      The consequence of the current state is that:

      • Patients are frustrated by lack of access.
      • Staff are frustrated by frustrated patients.
      • Your brand is suffering.
      • Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

      ActiumHealth uses conversational GenAI:

      • To answer all incoming calls to a practice.
      • To intelligently route calls to the correct destination.
      • To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
      • To filter out the 20-25% of calls that are spam, robo, and fax.
      • To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
      • To improve your brand promise by providing a more consistent customer service experience for callers.

      Easily and quickly integrated into your telephony technology stack, ActiumHealth is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

      View full profile
      key clients
      Leading Health System
      Health system
      Leading Health System
      Health system
      Leading Health System
      Health system
      Leading Health System
      Health system
      +50 verified clients
      To see which organizations are using this product, sign in or create a free account.

      Visit Website

      5+ years in business
      5+ years in business

      “If you can’t measure it, you can’t manage it.” - Peter Drucker.
      Typical call center reporting packages capture the caller's journey only through the brief call center encounter. A caller's journey, however, is much more than the experience in the call center. Most callers:

      • Spend signficant time on hold
      • Get transferred up to 4 times before getting to the correct destination
      • Get their needs resolved only 40% of the time
      • Experience an inconsistent experience over time

      Your call center statistics miss all of the actionable insights from the rest of your caller journey.

      To help you better understand the typical caller experience, ActiumHealth created Illuminate. ActiumHealth Illuminate attaches our AI to every phone call coming into your call center. Our AI follows the call from first answer, over multiple transfers, and until the caller terminates the call. As a result, Illuminate can provide actinable insights derived from:

      • True call times
      • Resolution rates
      • Broken IVRs and extensions
      • Departmental performance on the phone
      • Intent (the actual reason a person is calling)
      • Satisfactory and unsatisfactory human performance

      From this report we can help you understand exactly where our conversational AI voice agents can help.

      View full profile
      key clients
      Leading Health System
      Health system
      Leading Health System
      Health system
      Leading Health System
      Health system
      Leading Health System
      Health system
      +50 verified clients
      To see which organizations are using this product, sign in or create a free account.

      Visit Website

      back to top