MedData

This proprietary tool scans for over 2,050 different programs in all 50 States. It determines eligibility on the spot and securely uploads verification documents (birth certificate, Social Security card, etc.) via mobile camera embedded within our system. The application makes our advocates more productive and effective in many ways, including by presenting a work list that is prioritized and ready for their day, prompting them throughout the screening process, presenting options upon completion, and more. The tool helps MedData provide a consistent level of quality and customer service to deliver the same engagement every time. Immediate recommendations for patients helps ease their concerns and provides the patient experience our clients demand.

Allows advocates to file and track program applications, verifications and deadlines to manage populations more completely and effectively (over 6,000 verification combinations). Provides on-demand status updates of any account in process and operates as a customer relationship management tool. Allows MedData to target and certify client accounts in ways that hospitals and most unsophisticated competitors never could. No denial for lack of documentation.

Give your patients 24/7 access to an automated, phone-in, self-screener to help them instantly determine whether they qualify for payer programs that may cover their medical expenses. The process is simple. Hospital staff provide patients with phone access, the facility’s client code, and the patient’s account number. When the patient calls in, MedData’s technology takes care of the rest, asking questions related to potential coverage for: • Eligibility – Medicaid, Medicare, and COBRA • Victims of Crime programs • Third Party Liability & Workers’ Compensation • Veterans Administration programs • Indian Health Service • Disability (SSDI/SSI) Contactless screening meets physical distancing requirements. Warm hand off to MedData increases patient responsiveness post-discharge. Screening results are loaded directly to the EHR via Robot Process Automation. Virtual Screener Training Toolkit removes the implementation burden from your leadership team. MedData’s Advocate Team follows up on Medicaid application from submission to approval. English and Spanish are available.

The MedData Advocate App makes some of the difficult aspects of the patient’s healthcare financial experience a lot easier – staying in touch with their advocate; accessing educational content; submitting important and at times hard-to-find verification documents; and a lot more. Our technology also helps our advocates increase verification rates for you because of how much more efficient it makes interaction with patients. It gives patients a more convenient yet still highly personal experience. Account access is device agnostic and available on any device. The app automates many routine tasks for greater efficiency and productivity. It tracks the progress of a patient’s application and presents patients with the status of their account through each step in the process. The app also: • Instantly scans and uploads necessary documents • Facilitates secure communication between patients and their dedicated advocate • Works in collaboration with your existing technology • Provides access to metrics to support CMS’s Meaningful Use

MedData is more than just a vendor that improves A/R metrics. We are a trusted partner providing end-to-end revenue cycle management solutions for hospitals and physicians across all payer types. Because of our range of capabilities, we are able to handle any account regardless of origin – high/low dollar, re-billing, secondary/coordination of benefits, government payers, out-of-state Medicaid, accident accounts, Workers’ Comp, denials, etc. – and under any circumstances – small balance insurance follow-up, project-specific/work down of aged A/R, legacy receivable conversions, or as an extended business office. We triage accounts to identify problems and then share that knowledge with the hospital, which helps improve internal processes by fixing issues that contribute to avoidable denials. Our trending reports are based on specific KPIs established together with the hospital and delivered at the hospital’s preferred frequency. We track payer, denial type, service, and other trends to help drive improvements in a hospital’s processes that will lead to long-lasting gains in A/R performance. MedData has the capability to send out electronic 270/271 eligibility inquiry and to receive the response. We leverage the 270/271 response feature for many different scenarios such as: • Pure self-pay: to discover another payer source • Resolve issues with payer information that is on record in your system • Verify payer filing order We can process electronic claim submissions performing edits in any system and scrubbing where appropriate as well as working from any claim editing software. Our platform manages all elements of the project, giving the hospital full transparency into account activity and status. And it is administratively simple: We can work directly with any hospital-based billing system (Epic, Cerner, Artiva, Soarian, Meditech, Paragon, Star, Allscripts, and Invision). MedData has been performing revenue cycle management services for 40 years, and 100% of our business is in the healthcare industry. Our experienced and tenured team has been performing A/R recovery services for a variety of client types and sizes for more than 10 years. We have advocates, specialists, and leadership with expert knowledge of denials management, billing, guidelines, procedures, and compliance who are ready to respond to a hospital’s needs and meet its A/R goals.