Hypercare

Patient care is becoming increasingly complex, requiring coordination and collaboration between multiple providers across different departments and specialties. However, hospitals and other healthcare settings have yet to catch up with these demands. The primary method of reaching providers is still through switchboards and pagers in hospitals. This ineffective modality leads to delays in patient care and poor patient outcomes. To take matters into their own hands, clinicians have resorted to non-secure smartphone apps such as WhatsApp and iMessage. However, this puts patient personal health information at risk, and creates enormous medico-legal liability for providers and hospitals.