Avera eCare

According to the Agency for Healthcare Research and quality, mental health and substance abuse cases accounted for one in eight emergency room visits in the United States in 2010. Considering that 65 percent of non-metropolitan counties do not have a psychiatrist and 47 percent of these same counties do not have a psychologist, there is a clear demand for specialized care for mental health cases. Avel eCare Behavioral Health addresses this demand by providing emergency departments, inpatient behavioral health and acute inpatient units with expert evaluations from mental health professionals.

Through a secure connection, facilities will have 24/7 access to an interdisciplinary behavioral health team who assists with admission support, medication management, and assessment services.

Organizations who utilize Avel eCare Behavioral Health services are equipped to meet both the physical and mental needs of patients while reducing their length of stay in the emergency room and providing the highest quality of care.

In emergency situations such as stroke, heart attack, trauma, or serious injury, every second counts. Since the launch of Avel eCare Emergency in 2009, board-certified ER physicians have delivered immediate, supportive care to emergency departments at over 200 hospitals across the country. These facilities partner with Avel eCare Emergency for a fast response and quick specialty intervention to help their patients achieve better outcomes and avoid unnecessary transfers, reduce costs and support staff.

Hospital pharmacists play a vital role in medication safety and the prevention of adverse drug events, which is why regulatory agencies recognize the need for 24-hour pharmacist medication review. With Avel eCare pharmacy, hospitals and health systems can fill their staffing gaps and reduce burnout by having access to Avel’s pharmacy team available around-the-clock to provide excellent patient care.

This team of licensed, hospital-trained pharmacists are experienced in clinical settings, familiar with appropriate monitoring parameters for drug efficacy and side effects, manage fluid compatibilities, and understand hospital workflows. In partnership with local care teams in 153 sites, Avel eCare pharmacists have conducted 32,561 interventions, helped facilities avoid 7,452 adverse drug events, and provide a 17-minute average turnaround time. In addition, these services ensure:

Accurate and efficient medication order entry, review and clinical pharmacy services whenever you need it

Reduced risk of medication errors and adverse events

Compliance with regulations and your medication practices

As the complexity of patients requiring hospital care increases, the need for dedicated clinicians to oversee their management can be addressed by Avel eCare hospitalist services. On call 24/7, Avel board-certified hospitalists and registered nurses are available to assist local care teams with the management of complex medical and surgical patients who are 18 years and older.

From evaluating changes in health status and improving efficiency and timeliness of care to increasing admissions and reducing burnout among staff, Avel eCare Hospitalist can be configured to suit needs of a wide array of hospitals and health systems.

Since the launch of Avel eCare Hospitalist in 2017, Avel has:

• Reduced the number of times that local providers had to come in while on call or working in the clinic by 90 percent
• Averaged less than 10 minutes in wait time for patients

Across the country, hospital intensive care units admit more than 5 million critically ill patients. When these units are staffed by intensivists, lengths of stay and costs (estimated at $13 million annually) are reduced.

Although there are significant benefits to intensivist-led intervention and care, coverage continues to be an ongoing challenge, a challenge addressed by Avel eCare ICU. Utilizing innovative remote monitoring technology, Avel’s credentialed and privileged intensivists provide ongoing remote monitoring, immediate intervention, and on-demand consultation to help ICU teams respond faster when a critical change occurs.

Facilities with Avel eCare ICU services improve the use of evidence-based medicine, reduce staff burnout thanks to 24/7 monitoring, reduce rates of complications and mortality, and reduce transfers which deliver an economic boost to both the facility and the local community.

During the last 12 months, Avel eCare ICU has had the following impact:

• 203 lives saved
• $11.2 million in costs saved
• 7,000 less days on the ICU through faster response times to complications