Envera Health

Advanced call center services that help maximize your operational efficiency and improve access to deliver a superior patient experience.

Our Patient Activation Campaigns offer proactive outreach to populations of patients who are coming due for care or who have recently interacted with your health system. Through multi-channel outreach, we help to close gaps in care and optimize your health system by using technology to reach a broader population, while your precious nursing resources can be reserved for more personal outreach to higher risk populations. Touching each individual population on a regular cadence allows us to gain insight into response patterns and increase patient engagement, resulting in more booked appointments.

Attempting to avoid preventable readmissions and reduce their risk of penalties, health systems are turning to their already limited care management resources to contact patients after discharge — an inefficient approach at the expense of clinical priorities. We become part of your overall population health program. With light and efficient multi-channel touches, we help you proactively reach more patients after discharge from acute care or ambulatory settings while you focus on the patients that need you most. Through a brief assessment, we review the patient’s experience and transitions of care needs. Based on their responses, some calls are escalated to our clinical team to review discharge instructions and coordinate follow-up care to support the recovery process.