Valer Enterprise Prior Authorization Platform

The best part of Valer is being able to organize the 10k referrals per month our organizations places. Of course the automation of auth submission was the biggest driver for us to try Valer in the first place. I now put the ability to track our referrals, see exactly what my staff is doing and run reports on basically any detail of referrals as equal to auth automation... maybe even above it.

For us, the fact that there is not more seamless integration with our EMR Altera. I guess that is not really Valer's fault though.

Being able to track the status of referrals is huge. Submitting auths via portal is such a plus. If it wasn't for Valer, we would not be able to handle the volume of referrals we handle.

What do you like best about Valer?

I love that Valer centalizes the authorization submissions. We are able view ALL outbound authorization requests and inbound faxes related to the patients. Valer has also streamlined WFH process by eliminiting the need for a fax machine. Valer is user friendly and has helped with boosting efficiency with daily submissions. Cloning authorization request is helpful and efficient as many of our providers have their sttandard CPT codes for most visits. I love that we are able to create "Service Code SETS" for specialized treatments that have a group of codes that are not easy to remember. By selecting a few buttons we are able to add 4+ CPT coes at once.

What do you dislike about Valer?

Its hard to pin point somethng I dislike. My experiences have always been positive with the Valer engineers, when i have feedpack. I do wish we can bring back the direct portal submission, to have that instant authorization / tracking number.

What problems is Valer solving and how is that benefiting you?

Valer has allowed us to have a smoother workflow and enhancing productivity. Cloning previous submissions is an awesome tool to help save time with creating a new request. Especially when some of our providers have a destinguished plan of care. Valer is also beneficial when a team member is out, we can easily see their submissions and check status without that team members credentials. We are able to get out 80+ submissions daily with confirmation receipts.

Seeing what we're able to do bulk submission on or just touch once, now we can actually see reporting that shows us touch 1,100 of these authorizations a month once and never have to do anything on them again because it gets authorized and it gets pushed back into our system. We don't have to go out and check whether or not it's pending. We don't have to document the same thing that's in a portal somewhere into the EMR anymore. So we're seeing increased results...