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Ask Avo

Ask Avo

Ask Avo

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By Avo
5.0

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Overview

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AVIA SummaryAboutProduct capabilitiesProduct comparison gridEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Ask Avo is a solution provided by Avo which was founded in 2018. It belongs to multiple categories of digital health solutions including Conversational AI, Artificial Intelligence (AI), Consumer Access & Engagement, Patient Flow, Care Plans, Clinical Decision Support (CDS), Clinical Decision Support Systems, and Payer Intelligence.
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It has 7 verified clients.
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Ask Avo integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Ask Avo include: The doctor will see you shortly: Prepared for your visit, thanks to AI and Accelerating Innovation at Boston Children’s | Voices of the AVIA Network
DESCRIPTION

Ask Avo acts as a “digital front door” for clinicians, helping them navigate their complex EHR with ease. Ask Avo is actionable, allowing providers to ask for a patient chart summary pre-visit, a care gaps analysis, an ambient note, an order placement, and more. This unique combination of clinical decision support paired with real-time actions not only enhances provider decision-making but also saves them valuable time and improves patient outcomes.

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CATEGORIES & SOLUTIONS

Conversational AI


Artificial Intelligence (AI)


Consumer Access & Engagement


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Conversational AI


Digital Care Plan Tools


Clinical Decision Support Systems


CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Behavioral Health Providers

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

Product capabilities
Contextual understanding

Ask Avo is designed to integrate seamlessly into EHR systems, leveraging nationwide patient data from HIEs to provide relevant and trustworthy responses based on the latest system and society guidelines. Unlike conventional AI consult tools, Ask Avo's EHR integration allows it to consider important patient context without manual data input, ensuring efficiency and accuracy. Ask Avo is currently integrated with Epic via the App Showroom and Athena, with a Cerner and Meditech integration available by the end of 2024.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
Interoperability

Ask Avo is designed to integrate seamlessly into EHR systems, leveraging nationwide patient data from HIEs to provide relevant and trustworthy responses based on the latest system and society guidelines. Unlike conventional AI consult tools, Ask Avo's EHR integration allows it to consider important patient context without manual data input, ensuring efficiency and accuracy. Ask Avo is currently integrated with Epic via the App Showroom and Athena, with a Cerner and Meditech integration available by the end of 2024.

AVIA GUIDE
What is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy

Ask Avo is HIPAA secure and SOC 2 Type II certified.

AVIA GUIDE
What is data security and privacy?
Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Adaptability

Ask Avo is much more than a clinical summary aggregating information from often out-of-date and irrelevant sources. It is designed to generate responses from recent content relevant to the institution whose clinicians are using it. The tool's unique design includes a proprietary questioning system triple verification against trusted guidelines, and offers clinician visibility and control, further enhancing its reliability. For example, when a clinician “Asks Avo” a question, the AI rephrases the question on the backend based on what it believes the clinician intended to ask. At the same time, its’ large-language-model questions and verifies the response for accuracy, relevancy, and comprehensiveness. The clinician then has full visibility into where the response was sourced from and has the power to change the source if they wish. Avo believes that AI must understand its limits, and thus the product allows clinicians to click the “AI Critic” button to see where there may be clinical gaps in the response. The product was purpose-built to assist, not dictate.

AVIA GUIDE
What is adaptability?
A good solution should keep pace with rapidly evolving AI technology and continuously improve over time.
Content library

Ask Avo pulls from 2K+ society guidelines and approved research content including pathways and order sets to produce relevant results.

AVIA GUIDE
What is content library?
Off-the-shelf repository of clinical pathways and order sets
Evidence-based review

Ask Avo evidence is constantly reviewed and updated by the team of clinical informaticians and AI software.

AVIA GUIDE
What is evidence-based review?
Ongoing, thorough review of the content library against the latest medical literature and evidence
Customization

Ask Avo is never one-size-fits-all. Using Avo's customizable, back-end Builder, healthcare systems can swiftly customize and upload their own guidelines to Avo’s Knowledge Base and work with Avo’s team of informatics and technical experts to determine various guidelines’ relevance in clinical settings. In other words, health systems are empowered to implement AI within their own determined limits, prioritizing responses based on their guidelines and unique patient populations. They don’t need IT resources to do it, which is generally the key blocker to implementing AI solutions in the EHR. Systems have access to drag-and-drop functionality via Avo’s Builder platform to customize Ask Avo, and updates can be published immediately without needing IT support. Because Avo offers an end-to-end workflow solution, clinicians can also seamlessly integrate Ask Avo into many aspects of their work. For example, once a clinician asks the tool a question and receives a response, they can easily pull that response in their everyday tasks like pre-charting, documentation, and ordering, among much else.

AVIA GUIDE
What is customization?
Ability to update content to reflect local conditions, e.g. availability of supplies, practice patterns, workflows, clinician preferences
Governance tools

Ask Avo is never one-size-fits-all. Using Avo's customizable, back-end Builder, healthcare systems can swiftly customize and upload their own guidelines to Avo’s Knowledge Base and work with Avo’s team of informatics and technical experts to determine various guidelines’ relevance in clinical settings. In other words, health systems are empowered to implement AI within their own determined limits, prioritizing responses based on their guidelines and unique patient populations.

AVIA GUIDE
What is governance tools?
Functionality that supports governance and maintenance (e.g. permissions, approvals, updates) of clinical pathways
Care gap identification

Ask Avo can produce a Chart Synopsis & Care Guide, which enables clinicians to quickly pull a snapshot on the patient in an easy-to-view format, including highlighting any care gaps that may have been missed.

AVIA GUIDE
What is care gap identification?
Ability to draw on medical evidence and literature to identify and address gaps in current pathways and other sets
EHR Integration

Ask Avo is designed to integrate seamlessly into EHR systems, leveraging nationwide patient data from HIEs to provide relevant and trustworthy responses based on the latest system and society guidelines. Unlike conventional AI consult tools, Ask Avo's EHR integration allows it to consider important patient context without manual data input, ensuring efficiency and accuracy. Ask Avo is currently integrated with Epic via the App Showroom and Athena, with a Cerner and Meditech integration available by the end of 2024.

AVIA GUIDE
What is ehr integration?
Ability to seamlessly integrate new pathways and updates to existing pathways with EHR workflows and leverage EHR data to inform triggers and alerts
Capability Comparison Grid
Ask Avo

Ask Avo

UpToDate

UpToDate

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Contextual understanding
Interoperability
Data security and privacy
Adaptability
Content library
Evidence-based review
Customization
Governance tools
Care gap identification
EHR Integration
EHR integration
Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources
EHR integration and relevant hardware
Recommended, but not required
EMRs supported
Epic, Cerner, Meditech, athena, eClinicalWorks
Hardware compatibility
None provided
Use cases and differentiators
Use case descriptions
  • Clinical Reference tool (AI-UptoDate in the EHR with patient context)
  • Documentation Assistance 
  • Ordering Assistance
  • Pre-Charting Assistance 
Pediatric use cases

Driscoll Children's is one of the early adopters of Ask Avo

Users

All clinicians 

Differentiators vs internal options

Does not exist within most/all EHRs today 

Differentiators vs competitors
  • EHR Integration ond Actionability: Tools not integrated into the EHR are never top-of-mind for clinicians and therefore require a huge investment from health systems to drive up adoption. Additionally, point solutions slow clinicians down instead of streamlining everything they need in one place. Ask Avo is designed to integrate seamlessly into EHR systems, leveraging nationwide patient data from HIEs to provide relevant and trustworthy responses based on the latest system and society guidelines. 
  • Customizable, Actionable & Easy to Deploy: AI consult tools currently in the market simply produce a basic clinical summary, aren’t customizable, and lack critical, hospital-specific guidelines that meet the needs of local populations. Additionally, many tools require a tremendous amount of time and effort for IT teams to create, implement, and maintain. Ask Avo is never one-size-fits-all. Using Avo's customizable, back-end Builder, healthcare systems can swiftly customize and upload their own guidelines to Avo’s Knowledge Base and work with Avo’s team of informatics and technical experts to determine various guidelines’ relevance in clinical settings. In other words, health systems are empowered to implement AI within their own determined limits, prioritizing responses based on their guidelines and unique patient populations. 
  • Trustworthy, Relevant & Transparent: Studies have shown that, especially in healthcare, ChatGPT is prone to hallucinations and incorrect or irrelevant source citations, in some cases referencing research that does not even exist. Health system decision-makers often lack insight and control into how AI tools on the market will guide their clinicians.Ask Avo is much more than a clinical summary aggregating information from often out-of-date and irrelevant sources. It is designed to generate responses from recent content relevant to the institution whose clinicians are using it. The tool's unique design includes a proprietary questioning system triple verification against trusted guidelines, and offers clinician visibility and control, further enhancing its reliability. 
  • In a recent study of Ask Avo, 61 clinicians were asked to question both Ask Avo and ChatGPT 4o with the same 10 clinical prompts that involved questions about complex patient scenarios. After receiving a response, the physicians rated the answers based on trustworthiness, actionability, relevancy, comprehensiveness, and format-friendliness. Ask Avo outperformed ChatGPT 4o on all fronts with an average of 33% better ratings across all criteria and was statistically significantly better. Clinicians' feedback included, “Ask Avo is MUCH better than ChatGPT. I love the citations built directly into the source and the ability to easily pull those citations up on the same tab. I love the "AI Fact-Check" option that makes the limitations clear as well. This is excellent” and “This program cited its sources, which increases my comfort and trust in it tremendously.”
Company information

By Avo

Founded in 2018

Visit website

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Select which hospital or health system you work at and see a personalized compatibility level.

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Reviewer’s Org Size
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  • Pediatric Facilities
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October 21, 2024

verified

October 21, 2024

Excited to expand across the organization

" SUNY Downstate has worked with Avo since 2023. Our clinical teams use Avo’s clinical decision support functionality, including its digital pathways and medical calculators, its ambient listening “AI Scribe” and documentation solutions, and now Ask Avo. We learned about Ask Avo in its beta phase, and it was clear it would be an amazing tool to begin testing with our residents as a means for them to learn how to practice evidence-based care. We are thrilled about the early feedback we are receiving from our clinicians and are excited to expand across the organization. "

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Dr. David Berger

CEO, Executive sponsor working with Ask Avo at SUNY Downstate Medical Center University Hospital
Review Source
:
hcinnovationgroup.com/analytics-ai/generative-ai/article/55233273/university-hospital-at-downstate-piloting-customizable-ai-consult-tool
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