AVIA Marketplace's 2024 Top Digital Front Door Companies, including:
Why the digital front door matters
What leading solutions offer
AVIA Marketplace’s top digital front door companies

Top Digital Front Door Companies Report 2024

For the past two decades, healthcare organizations have heavily invested in EHR systems – rightfully so. However, the times have changed. The real opportunity lies in developing patient loyalty through innovative membership models that provide both operational efficiency and long-term growth.



The future of CFO leadership: Embracing patient loyalty as a financial strategy

What is the digital front door?
Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.

Buyer’s guide to the digital front door

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. 

In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

Digital front door: The key to staying ahead in healthcare

As health systems seek out new ways to improve patient engagement, deliver a more consumer-centric experience, and expand capacity, having a clear digital front door strategy has become an increasingly essential component of their efforts.

 Healthcare’s digital front door partners: Three essential attributes for virtual care partners

Healthcare supply chain management (SCM) solutions represent specialized digital platforms that optimize the flow of medical supplies, equipment, and pharmaceuticals throughout health systems. These solutions integrate inventory management, procurement, logistics, and analytics to create more efficient and reliable supply chains.

Digital transformation essentials — Supply chain management

In this Voices of the AVIA Network interview, Neil Salem, CEO and founder of NESA, and Susan Guttmann, Chief Nursing Officer, discuss their innovative virtual care platform with Sonia Singh.

The Evolving Future of Virtual Care: NESA's Solutions for Nurse Staffing and Bedside Efficiency

Non-Emergency Medical Transportation (NEMT) solutions help healthcare organizations optimize patient access to medical care when transportation is a barrier. These solutions can streamline transportation logistics and reduce missed appointments by identifying transportation needs earlier and coordinating reliable rides more effectively.



Digital transformation essentials —  Non-emergency medical transportation

As health systems compete for the commercial consumer against new entrants and big tech that are increasingly entering the marketplace, there is a heightened need to deliver a convenient route for a person who is searching online for care to schedule and access same day care. Key use cases center around consumers searching for symptoms, searching for symptoms online, trying to make an appointment online, and wanting to access same day or virtual care. In order to address this collective set of...

Digital Front Door (DFD)

Tools that direct patients with non-urgent medical needs to appropriate care settings, such as urgent care clinics or telehealth services.

Low Acuity Care Navigation Tools

Synchronous telemedicine tools provide on demand or scheduled care options to consumers, as demonstrated in two-way consults between a patient and their medical provider and/or specialist at a remote site.

Synchronous Virtual Visit Tools

These tools create a convenient on-ramp to improve new patient volume, acquisition, utilization, and experience. Finding a provider and scheduling an appointment is often the first interaction patients will have with a health system. While many health systems use scheduling capabilities within their EHR, this misses the opportunity to meet consumer expectations for online access and convenience.
Whether the focus is on acquisition or reducing no shows and increasing convenience, scheduling is central. Technology solutions range from a notification queue for the health system to call and confirm the appointment to full integration that allows patients to schedule on mobile and take advantage of open slots in real-time (load balance, cut wait times).

Consumer Scheduling Tools

Asynchronous Telehealth provides an avenue for patients to access care for low acuity conditions or triage to appropriate levels of care. Using algorithms and a structured clinical interview that a patient accesses on their own device (e.g. smart-phone, tablet, or web) the solution takes the patient symptoms and creates a SOAP note with suggested diagnosis and treatment options for a provider to to review and select treatment, generating appropriate orders and prescriptions. These solutions can be used to augment capacity for primary care, and can also be used to support patient self-triage in the ED waiting room.

Asynchronous Virtual Visit Tools

Tools that make provider ratings and reviews publicly available to help patients make informed decisions about their care.

Ratings and Reviews Transparency Tools

Virtual triage tools use advanced AI and NLP capabilities to allow consumers to communicate with a chat bot in the same way they would with a medical provider. These tools provide consumers with an analysis of their symptoms and can navigate them to the best sites of care to meet their current needs.

Virtual Triage Tools for Consumers

Tools that help patients find and connect with healthcare providers based on their needs and preferences.

Provider Search & Directory Tools

Tools that provide patients with information about the cost of healthcare services and help them estimate their out-of-pocket expenses.

Price Transparency & Cost Estimation

Patient interactions with healthcare systems that do not involve direct guidance or assistance from a healthcare professional or staff member, often self-service.

Unguided Interactions

Technologies that guide users through specific processes or interactions, such as symptom assessment or medication instructions.

Best Digital Front Door (DFD) Products

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