Best Digital Front Door (DFD) Products

Tools that direct patients with non-urgent medical needs to appropriate care settings, such as urgent care clinics or telehealth services.

Synchronous telemedicine tools provide on demand or scheduled care options to consumers, as demonstrated in two-way consults between a patient and their medical provider and/or specialist at a remote site.

These tools create a convenient on-ramp to improve new patient volume, acquisition, utilization, and experience. Finding a provider and scheduling an appointment is often the first interaction patients will have with a health system. While many health systems use scheduling capabilities within their EHR, this misses the opportunity to meet consumer expectations for online access and convenience.

Whether the focus is on acquisition or reducing no shows and increasing convenience, scheduling is central. Technology solutions range from a notification queue for the health system to call and confirm the appointment to full integration that allows patients to schedule on mobile and take advantage of open slots in real-time (load balance, cut wait times).

Asynchronous Telehealth provides an avenue for patients to access care for low acuity conditions or triage to appropriate levels of care. Using algorithms and a structured clinical interview that a patient accesses on their own device (e.g. smart-phone, tablet, or web) the solution takes the patient symptoms and creates a SOAP note with suggested diagnosis and treatment options for a provider to to review and select treatment, generating appropriate orders and prescriptions. These solutions can be used to augment capacity for primary care, and can also be used to support patient self-triage in the ED waiting room.

Tools that make provider ratings and reviews publicly available to help patients make informed decisions about their care.

Virtual triage tools use advanced AI and NLP capabilities to allow consumers to communicate with a chat bot in the same way they would with a medical provider. These tools provide consumers with an analysis of their symptoms and can navigate them to the best sites of care to meet their current needs.

Tools that help patients find and connect with healthcare providers based on their needs and preferences.

Tools that provide patients with information about the cost of healthcare services and help them estimate their out-of-pocket expenses.

Patient interactions with healthcare systems that do not involve direct guidance or assistance from a healthcare professional or staff member, often self-service.