uPerform® for Healthcare

uPerform is changing the way software training is conducted for health systems. Our digital learning platform prepares and guides organizations through rollouts, upgrades, and procedural changes for applications like Epic, Cerner, Meditech, Workday, Oracle, and ServiceNow with tools supporting the creation, management, and delivery of training content:

• Creation: Rapid content creation tools increase authoring efficiency and help organizations transition to hybrid learning.
• Management: A single training library, centralizing content from various sources, guarantees help is found and consumed quickly.
• Delivery: On-demand educational materials available in the workflow ensure content reaches end-users, building proficiency and increasing satisfaction with the software.

Learn more at https://www.uPerform.com/uperform-for-epic/ 

uPerform® empowers your Epic users to learn and keep up with system changes with access to a centralized, role-based library of training and performance support materials at their fingertips. uPerform supports digital onboarding, training, and just-in-time support by providing access to timely tip sheets, simulations, and other change education resources within the Epic workflow. With continuous access to relevant training content, clinicians spend less time in the classroom or searching for help and more time where they are needed most – with patients.

“The biggest benefit using uPerform is to be able to make and maintain your content across the enterprise and have a proficiency continuum for your employees – you can take a user from a novice to an expert.” - Senior Training Manager, Healthcare System

With uPerform for Epic, training teams and subject matter experts can quickly and iteratively record, edit, and publish eLearning courses and task level instructions tailored for each role and specialty. As changes are made to the system, authors can rapidly update and republish content to keep up with upgrades.

Know Your Results
The Touchstone platform provides a litmus test for interoperability with real time conformance reporting. Know for sure that your HL7 FHIR systems are doing what you want them to do. Leverage thousands of existing test scripts in the Touchstone platform to customize your test suites. Have vendors simply run the test suites which meet your requirements and then send you a hyperlink to their results. You log in to Touchstone and access detailed graphical reports with drill down capability that let you know the systems you count on are conformant to the things you require.

Accelerate Development
Your developers do not have time to become HL7 FHIR experts, so equip them with thousands of HL7 FHIR test scripts and a fully automated platform that provides immediate feedback on how to fix their code. Teaching your team how to use HL7 FHIR through our test-driven development process is faster than extensive training programs. Hands on experience gives them confidences and provides assurance that your build will work when it is time to go live with other systems. Test driven development leads to improved design qualities in the code, and a higher degree of technical quality.

Ensure Interoperability
For years the healthcare industry has had to rely on point-to-point interfaces and peer to peer testing to support interoperability. The HL7 FHIR Specification has a validation component written right into the specification that enables automated validation of conformance and takes the guess work out of interoperability testing. Using this intra specification validation process with the Touchstone platform means you will have 100% confidence that your systems are truly interoperable with both internal and external stakeholders that are counting on you for good data.

Give your Compliance Officer a Break
The HL7 FHIR standard promises to deliver better, faster healthcare data sharing around the globe. Touchstone supports organizations like yours in meeting regulatory programs that require HL7 FHIR.

Healthcare is a complicated domain, and the HL7 FHIR standards and implementation guides (IGs) reflect this rich texture. Compared to earlier generations of healthcare specifications, FHIR is a vast improvement in approachability, and it is designed to promote incremental feature development.

Testing with Touchstone continues to help development teams shorten the FHIR implementation learning curve and help quality assurance teams move through testing to expedite systems achieving a production ready state. Navigating the validation results and FHIR complaint remediation can stretch development and quality assurance teams resources. Our Implementation Services team has been working with organizations implementing and testing FHIR systems with Touchstone and they are ready to help you.

Our active involvement in creating the FHIR specifications and our collaboration with FHIR Accelerators and with the hundreds of organizations using Touchstone has given our FHIR Implementation Services team the experience your organization can leverage to accelerate and validate your FHIR implementations.

uPerform is the only digital learning platform that combines content creation, management, and delivery capabilities in a single solution. Content creation tools such as Adobe Captivate and Articulate do not support single-source authoring, which enables content authors to publish help materials in many different formats, including written instructions, videos, and simulations. Learning Management Systems, such as HealthStream or Oracle, provide a mechanism for online training but do not offer learners ongoing support once formal training has been completed. uPerform not only helps with online training, but also provides in-application help to answer the subsequent how-to questions, which increases user proficiency and reduces dependence on support staff.

An independent Return on Investment (ROI) study found that organizations leveraging uPerform for their complex software training increased operational efficiency, realized a reduction in training costs, and improved speed to proficiency for end-users. Hobson & Company quantified the time and cost savings by conducting in-depth interviews with ANCILE clients, who reported the potential for: 

• 45% reduction in time away from the job for learners
• 50% reduction in time spent authoring and administering content
• 40% reduction in number of help desk calls per year

Why uPerform?

uPerform for Healthcare is a one-stop-shop digital learning platform with content creation tools optimized for speed of development and delivery to learners.

Application agnostic

Integrated help, content management, and rapid creation capabilities are available for numerous mission-critical applications, including Epic, Workday, Infor, Oracle, ServiceNow, Kronos, and most web-based applications.

Rapid content creation

Multiple formats are created from a single recording. Our easy-to-use authoring software accelerates content creation and is easily leveraged broadly within the organization.

Role-based content filtering

Dynamic user-to-group assignment enables the filtering of content in the Learning Library by profile attributes, ensuring only relevant training and support content is displayed to users by default.

Curated content repository

With the ability to host content from other authoring tools, quickly assemble all training content. Easily curate, track, and report on existing learning content including documents, videos, weblinks, and eLearning courses in a single location to provide a trusted learning platform for administrators and users.

Integration with LMS and BI apps

Seamlessly launch and track content hosted in uPerform from your Learning Management System for more formalized eLearning curricula, especially for compliance and reporting directly from the LMS or your BI application.