Mailroom Management: 

Streamline any incoming document, regardless of format (paper, fax, email + attachments, PDFs, image, e-streams etc.) and regardless of channel (scanner, fax, MFP, Mobile, Chat etc.). 

All different input is normalized and processed against identical business rules.

Chief Administration Officer, Chief Financial Officer, Chief Information Officer

Director Information Technology, Director HIMS

Provider Systems: Epic

Payer Portals: OnBase, Epic

Challenge:

A large Mid-West Healthcare provider with fifteen hospitals across two states had a large document processing problem: importing Patient Consent Forms into OnBase. This is generally not an issue for most DU (Document Understanding) tools because most of the data is structured. In this case these particular documents included a stamp or label of patient demographics added by hand and placed on the document with both structured and unstructured data. This information on these labels then needed to be read and indexed into Epic. The challenge was that these labels were being placed on the documents by clinicians and in most cases were not always positioned in a way that was effectively “read” by most DU tools.

Solution:

As a trusted adviser to the client, CampTek Software brought in several DU vendors to perform a proof of concept for the provider so they could evaluate the ability of several tools to effectively read the skewed labels. Document Understanding solutions such as ABBYY, UiPath and Indico were among those reviewed.

Each product was given a sample set of documents as part of a proof of concept. From there, CampTek would analyze the ability and percentage results to present back to the client. The findings were overwhelmingly positive for Indico. Even upside down, the labels could be read immediately. For others, the test proved that if the label was more than 10% out of alignment, they had poor results. Indico immediately showed a 90% accuracy result. Indico also did not require the use of templates, like some of the other tools did.

The findings were presented to the customer and within a short time the project was approved. Also, it was stated by the project lead that once this first project was implemented, there will be additional opportunities for expansion of the Indico/CampTek managed services solution. For example, the ability to pull data and documents from Legacy systems like CPSI and replacing expensive point solutions like Edco Solarity as next projects.

• 7.4m documents first year requirements
• Hospital 1: 600/hour average (Tuesdays are the heaviest day week).
• Hospital 2: 320/hour (Tuesdays are the heaviest day week). 500-400 documents per hour per process (4 processes)
• Average file size, twenty pages or less

Any Healthcare provider