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uPerform® for Healthcare

uPerform is changing the way software training is conducted for health systems. Our digital learning platform prepares and guides organizations through rollouts, upgrades, and procedural changes for applications like Epic, Cerner, Meditech, Workday, Oracle, and ServiceNow with tools supporting the creation, management, and delivery of training content:

• Creation: Rapid content creation tools increase authoring efficiency and help organizations transition to hybrid learning.
• Management: A single training library, centralizing content from various sources, guarantees help is found and consumed quickly.
• Delivery: On-demand educational materials available in the workflow ensure content reaches end-users, building proficiency and increasing satisfaction with the software.

Learn more at https://www.uPerform.com/uperform-for-epic/ 

uPerform® empowers your Epic users to learn and keep up with system changes with access to a centralized, role-based library of training and performance support materials at their fingertips. uPerform supports digital onboarding, training, and just-in-time support by providing access to timely tip sheets, simulations, and other change education resources within the Epic workflow. With continuous access to relevant training content, clinicians spend less time in the classroom or searching for help and more time where they are needed most – with patients.

“The biggest benefit using uPerform is to be able to make and maintain your content across the enterprise and have a proficiency continuum for your employees – you can take a user from a novice to an expert.” - Senior Training Manager, Healthcare System

With uPerform for Epic, training teams and subject matter experts can quickly and iteratively record, edit, and publish eLearning courses and task level instructions tailored for each role and specialty. As changes are made to the system, authors can rapidly update and republish content to keep up with upgrades.

uPerform is the only digital learning platform that combines content creation, management, and delivery capabilities in a single solution. Content creation tools such as Adobe Captivate and Articulate do not support single-source authoring, which enables content authors to publish help materials in many different formats, including written instructions, videos, and simulations. Learning Management Systems, such as HealthStream or Oracle, provide a mechanism for online training but do not offer learners ongoing support once formal training has been completed. uPerform not only helps with online training, but also provides in-application help to answer the subsequent how-to questions, which increases user proficiency and reduces dependence on support staff.

An independent Return on Investment (ROI) study found that organizations leveraging uPerform for their complex software training increased operational efficiency, realized a reduction in training costs, and improved speed to proficiency for end-users. Hobson & Company quantified the time and cost savings by conducting in-depth interviews with ANCILE clients, who reported the potential for: 

• 45% reduction in time away from the job for learners
• 50% reduction in time spent authoring and administering content
• 40% reduction in number of help desk calls per year

Why uPerform?

uPerform for Healthcare is a one-stop-shop digital learning platform with content creation tools optimized for speed of development and delivery to learners.

Application agnostic

Integrated help, content management, and rapid creation capabilities are available for numerous mission-critical applications, including Epic, Workday, Infor, Oracle, ServiceNow, Kronos, and most web-based applications.

Rapid content creation

Multiple formats are created from a single recording. Our easy-to-use authoring software accelerates content creation and is easily leveraged broadly within the organization.

Role-based content filtering

Dynamic user-to-group assignment enables the filtering of content in the Learning Library by profile attributes, ensuring only relevant training and support content is displayed to users by default.

Curated content repository

With the ability to host content from other authoring tools, quickly assemble all training content. Easily curate, track, and report on existing learning content including documents, videos, weblinks, and eLearning courses in a single location to provide a trusted learning platform for administrators and users.

Integration with LMS and BI apps

Seamlessly launch and track content hosted in uPerform from your Learning Management System for more formalized eLearning curricula, especially for compliance and reporting directly from the LMS or your BI application.