Top 10 Reputation Alternatives & Competitors

Solv’s suite of features provides you with everything you need to exceed patients’ expectations the first time they ever interact with your brand, with tools that are proven to increase loyalty, reduce leakage, and accelerate revenue collection. 

Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including:
- Online self-scheduling
- Digital registration with insurance capture and electronic consent
- Online payment
- Video telemedicine
- Automated waitlist management and optimization
- Secure chat
- Feedback, surveys and reputation management
- New patient acquisition
- Returning patient loyalty portal

Steer Health offers the most optimized online web presence and user experience to convey your brand story and provide your patients with self-service tools to schedule or book appointments.

• Online Reputation Management: Automatically obtain valuable feedback from patients, and experience the benefits to your bottomline.
• Enable Service Recovery: Ensure all dissatisfied patient responses are sent directly to your customer service leadership teams for prompt resolution and response.
• Improve Brand Dependability: Showcase testimonials on your website automatically. Reviews are the no.1 decision-making factor for patients looking for a new doctor. Add testimonials to your practice website that demonstrate what it’s like to be your patient.
• Send Patient Feedback Surveys: Send surveys (HCAHPS, Payor Quality, etc) after every office visit with a method that encourages patients to quickly provide feedback and share their experiences online.

Learn more: https://steerhealth.io/reputation-management-2/

The aha! Health Experience Platform (HXP) integrates with health systems' Digital Experience Platforms to deploy advanced capabilities, resulting in quicker market entry, increased patient acquisition, reduced operational costs, and enhanced patient satisfaction.

Incubated at Providence, Praia Health orchestrates digital interactions and disconnected point solutions, creating a cohesive experience for consumers spanning both clinical and nonclinical interactions that influence health outcomes. These experiences can be accessed through a single set of account credentials tied to an authenticated user’s personalized profile. Following in the footsteps of other consumer-driven industries, Praia unlocks digital transformation for health systems by managing the heavy lifting and custom integrations required for a frictionless consumer experience. Praia provides health systems with a platform to connect disparate digital programs, services, and tools, allowing them to deliver a more personalized experience, increase conversion rates, and drive system loyalty.

TQA Healthcare (formerly Element Blue) delivers enhanced customer experience and bottom line results. From web based digital platforms to mobile friendly sites and applications, we specialize in healthcare and enterprise level systems with integration in both employee and customer facing digital experience.

Having built digital platforms for sites topping 50 million users, we can deliver large-scale solutions with personalization for each individual user. TQA Healthcare combines rich web or document related content with useful operational context and engaging user experience. Simple or sophisticated, we understand the management, workflow and security requirements to help online business excel.

Piwik PRO Analytics Suite is a comprehensive, HIPAA-compliant analytics and data activation platform. It enables hospitals and health systems to securely collect, analyze, and activate patient data while maintaining 100% regulatory compliance and building patient trust.

The platform consists of four modules in one interface:

• Analytics: Access to complete, real-time patient journeys and behavioral insights
• Tag management: Secure tag deployment and marketing tool configuration
• Consent management: User consent & privacy banner management and cookie detection
• Data activation & personalization: Unified patient profiles, advanced segmentation and turning insights into action

Other capabilities of the platform include:

• Data protection and compliance features to ensure compliance with HIPAA and other healthcare regulations (e.g., the ability to sign a customizable business associate agreement (BAA))
• Enhanced security measures inside audit-ready infrastructure 
• Server-side tracking & tagging for increased control over data collection 
• Integrations with marketing tools and healthcare systems & customization options
• Dedicated support, including onboarding & implementation

Piwik PRO Analytics Suite lets marketing and analytics teams capture nearly all their traffic while complying with strict privacy regulations. The platform’s powerful functionalities allow healthcare organizations to make confident marketing decisions without compromising patient trust. This allows them to better understand patient journeys, optimize campaigns, and increase engagement while ensuring health data remains secure.

GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
 

• Hardwire best practices in rounding
  
• Increase speed-to-insight and uncover root cause of feedback
  
• Guide clinicians on what to talk about with best practice templates
  
• Increase efficiency and empower staff
  
• Create insights through robust data collection and reporting
  
• “Close the loop” on service requests
  
• Improve quality of interactions between clinicians and patients
  
• Automatically triage requests to the appropriate team

Patients expect communication that mirrors their consumer experience. And while a variety of department-level patient-engagement tools have emerged, they don’t sync up or provide organization-wide solutions. Only RevSpring offers a patient communication platform that connects the entire patient journey with clear and concise communication that drives responses. Our patient messaging moves beyond single-message reminders to deliver an intelligent, coordinated workflow of messages centered around a patient’s entire healthcare encounter.

Encounter-Based Patient Messaging

Intelligent reminders that surround the patient encounter for fluid engagement touchpoints:

• Appointment Reminders: Intelligent, tailored, and automated via phone, text, and email
• SMS Ato-Response: Validate the patient's response with an automated receipt
• Just-in-Time Messages: Automatically send a message several hours before the appointment, such as a copayment collection option
• No-Show Messages: Create a reschedule opportunity for patients who did not attend the appointment
• One-Question Survey: Gain a quick view of the patient's encounter experience
• On-Demand Messaging: Easily send custom messages regarding office closures or other alerts
• Survey+ Messages: A robust post-visit survey with specialty specific questions
• Two-way Messaging: Communicate securely with the patient, initating the conversation from an encounter message appintment reminder

A Comprehensive Patient Engagement Platform

RevSpring has spent decades innovating patient communication pathways that lead to increased patient satisfaction and successful financial responses. We are the leading provider of patient engagement and communication solutions that span the entire patient life cycle. From pre-service communication to post-service follow up and surveys, our 

solutions offer intelligent, cohesive messaging that informs, educates, and enhances the patient’s journey.

Move beyond a single-message approach with Talksoft messaging and RevSpring’s patient communication platform to provide clear and concise communication throughout your patients’ entire journey.