What is a smart hospital?

Healthcare facilities with embedded technologies for tracking, transport, and navigation coupled with data-driven insights to improve staff workflows and operational efficiencies while enhancing the patient experience.

A buyer's guide to Smart Hospitals


What is a smart hospital?

Healthcare facilities with embedded technologies for tracking, transport, and navigation coupled with data-driven insights to improve staff workflows and operational efficiencies while enhancing the patient experience.


Top Smart Hospital Companies Report 2024

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User Navigation Wayfinding Solutions

Self-Service Patient Intake Tools

Patient Tracking

Intelligent Tracking

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Extra Large Medical Facilities

PatientTrak is the leading provider of visibility solutions that drive patient satisfaction.  PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

Patient Trak

PatientTrak helps you manage patient flow from arrival to discharge providing social distancing, sign-in, wait time measurement and throughput monitoring.

PatientTrak FLOW

AVIA Marketplace's 2024 Top Digital Front Door Companies, including:
Why the digital front door matters
What leading solutions offer
AVIA Marketplace’s top digital front door companies

Top Digital Front Door Companies Report 2024

The TRUSTED framework was developed to support health system leaders across a multitude of disciplines align on the most important elements of responsible AI development and deployment. Based on cross-industry frameworks from the National Institute of Technology and the healthcare-specific frameworks of the Coalition for Healthcare AI CHAI (healthcare industry), the Trusted framework is meant to be healthcare provider specific, providing the grounding and guidelines as health systems move to act on the opportunity of AI.

Making Healthcare AI more Actionable, Ethical, and Patient Accepted with the TRUSTED Framework

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive.   Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur. 

A buyer’s guide to conversational AI

US healthcare is advancing toward value on many fronts – sometimes by focusing on specific diseases like cancer or kidney care, at other times by focusing on particular populations of patients. One of the most important and promising areas of advancement today is in pediatric care. This white paper will delve into the critical issues confronting pediatric providers working in value-based programs and describe the progress made by some of its leading practitioners. 

Advancing pediatric value-based care: The challenges ahead

Human scribes have proven helpful in reducing physician administrative burden. According to the AMA, having a scribe in the room can reduce burnout by as much as 27%. But this is not as easy a solution to implement as one might think. Have you seen the average size of the examination room? Getting another person in there makes for a crowded elevator. Then, there’s the intimacy problem. Health conversations can be difficult with another person listening in and taking notes. Not to mention the challenge of getting enough trained people available whenever the physician needs them.

Alternatively, a well-trained AI model is exceptionally good at processing the conversation between a physician and patient, transcribing it, ordering the conversation into appropriate notes, performing the necessary documentation for claims, initiating referrals for lab tests, images, specialists, and so on.

Burned out physicians: AI is here to help

As a practicing physician, I, like many others, can easily become overwhelmed by administrative burden and information overload. Seeing many patients in a matter of minutes, means I have limited time to digest relevant information from the patient chart that could positively impact the way I deliver personalized care. Every day, clinicians search through numerous tabs in the EHR to gather data before seeing patients —reviewing new labs, notes, and telephone encounters. This leaves less time for patient encounters and even less time to research evidence-based care based on unique patient experiences. This discrepancy between best practice and care delivered, coupled with lots of wasted physician time, leads to suboptimal patient outcomes.

The doctor will see you shortly: Prepared for your visit, thanks to AI

Low Acuity Care Navigation Tools

Care Navigation Apps & Services for Consumers & Employees

Gozio Health

Gozio delivers the value all healthcare consumers–patients, staff, and visitors–want by:

Providing a single platform that increases access and convenience by putting all your digital solutions in one place

Connecting the digital world and the real world to get people where they need to go

Creating a premium mobile experience that’s proven to attract and retain loyal users

Epic

Cerner

Gozio platform

Patient Self-Care 

Virtual Triage Tools for Consumers

Conversational AI

Ada Health

<ins>Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps</ins>
Your digital front door for instant healthcare access with market-leading accuracy and user experience.
<ul>
<li>Accessible symptom assessments with the highest levels of accuracy and safety</li>
<li>Digital integration, branding and single sign on authentication for a seamless experience</li>
<li>Covers 10,000+ symptoms and 3,600+ conditions</li>
<li>Includes rare, pediatric, obstetric and mental health conditions</li>
</ul>
<ins>Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care</ins>
Navigate patients to the most appropriate care for their symptoms
<ul>
<li>8 levels of urgency advice</li>
<li>Tailor to your care options, support services and digital offerings</li>
<li>Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate&nbsp;</li>
<li>Safely increase uptake of cost-effective or virtual services</li>
</ul>
<ins>Ada Handover - Patient-to-provider handover to support clinical decisions and conversations</ins>
Help your providers understand and connect with their patients while preparing for and optimizing their encounters.
<ul>
<li>Give doctors and advanced practice providers more time with patients</li>
<li>Reduce the administrative burden</li>
<li>Provide clinical reports directly in, or via, the patient’s EHR</li>
<li>Add assessment history to patient’s record</li>
</ul>
Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective.&nbsp;

Meditech

Allscripts

Self-developed

Ada Health: Intelligent care navigation

Integration with patient portals and EHRs using FHIR open standards. 

Probabilistic reasoning engine with a comprehensive medical knowledge base, provides safe and personalized information. 

Recognized for highest levels of privacy and security. 

Dynamic question flow, so depending on the user's symptoms and risk factos, the assessment flow will differ each time. Asks the user a series of questions, just like a doctor. 

Proven to deploy at scale with some of the world's largest health systems. Already available to over 60million users. 

Ada is continually improved and optimized. 

Patient Intake Tools

Conversational AI in Pre-care Interaction

SOAP Health

A voice and image-based conversational AI-powered synthetic human clinically validated to collect more complete and actionable patient data than doctors

NextGen

athena

Allscripts/Eclipsys

Athenahealth

Perfect Medical Interviewer™

Powered by conversational and generative AI

Already integrated with Epic, AthenaHealth, Dolbey, etc.

Conversational tome with voice-based digital human.

Consumer Scheduling Tools

AdviNOW Medical

AdviNOW's Digital Front Door provides a better user experience for patients and administrators with more efficient scheduling capabilities, data entry assist, insurance validation, and much more:
<ul>
<li>AI dynamic scheduling (queue-based or time-based)</li>
<li>&nbsp;Complex scheduling rules (location, provider, visit type, insurance, specialty etc.)</li>
<li>Appointment Reminders</li>
<li>2-Way Patient Communication&nbsp;</li>
<li>Configurable Workflow and Fields&nbsp;</li>
<li>Full EMR Integration (EPIC, ECW, Athena, etc.)</li>
<li>Existing Patient data pre-populated</li>
<li>Image Capture (license, insurance, etc)</li>
<li>Remote Check-in</li>
<li>Document signature (HIPAA, release forms, etc.)</li>
<li>White Label</li>
</ul>

eClinicalWorks

Point Click Care

Digital Front Door

Development Tools

Mobile Integrated Health

Intraprise Health

Intraprise Health offers a branded, consumer facing Digital Front Door which acts as the consumer entry point into a health system. Your unique, branded mobile app will unify and integrate healthcare services into a single location, simplifying access to your patient engagement ecosystem and providing a frictionless consumer experience.

Intraprise Health: Digital Front Door

Enterprise Virtual Nursing Platform

Enterprise & Inpatient Telemedicine Solutions

Fall Prevention Tools

Communication & Collaboration

Monitoring & Sensors

Assets and Equipment Tracking

Staff Tracking

Workplace Safety

Space and Asset Management

Staff Compliance

Artisight

Artisight redefines the possibilities of healthcare through its Smart Hospital Platform and solutions for virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

Artisight Platform

Remote Nursing:
Free bedside nurses to focus on patients by tapping into a new dimension of flexible teamwork. 
Offload time-consuming tasks from bedside nurses while allowing your clinical team to work off-site during select shifts, supporting your bedside team and patients via live feed video.

Remote Sitter:
Optimize staff with tools that let one sitter monitor multiple patients simultaneously via one screen. 
Using a localized AI algorithm to monitor fall risk, Remote Sitter delivers automated alerts when movement is detected and allows sitters to respond to patient needs via two-way video/audio.

Telemedicine Solutions for the Emergency Department

Fabric Health

Fabric's In-Person Care Suite improves the experiences of both patients and providers by eliminating duplicate tasks, reducing nurse documentation time, and actively engaging and informing patients throughout their visits. Fabric offers Care Guides for patients to reduce no-shows, cancellations, and to fill unused visit blocks, and improves clinical efficiency.&nbsp;

Patient Guides:
<ul>
<li>Streamlines the experiences of patients and providers through real-time updates and reduced documentation time</li>
<li>Guides and informs patients throughout their visit</li>
<li>Reduces nurse documentation time</li>
<li>Collects patient data while patients wait</li>
<li>Connects patients with Primary Care Providers (PCPs) prior to discharge</li>
<li>Expedites the ER and urgent visit process</li>
<li>Provides patients with visibility into visit progress</li>
<li>Enables convenient scheduling for follow-up appointments</li>
</ul>
Perioperative Guides
<ul>
<li>Enhances the surgery experience by delivering timely information and outlining next steps to patients</li>
<li>Offers a comprehensive overview of the surgery journey</li>
<li>Provides next steps, including patient education, preoperative triage, checklists, etc.</li>
<li>Answers frequently asked questions&nbsp;</li>
<li>Sends automated time-release reminders to help patients stay on track</li>
<li>Shares surgery-related information with family and friends</li>
<li>Automates pre-surgery triage to assess surgical risk, improving preoperative preparation and enhancing patient safety</li>
</ul>

In-Person Care Suite

Patient-Provider Messaging Tools

Luma Health

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:
<ul>
<li>Optimize market presence with patient feedback management and reputation tools</li>
<li>Provide convenient channels for patient scheduling and convenient self-service appointment management</li>
<li>Automate incoming referrals to ensure conversion to completed appointments</li>
<li>Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more</li>
<li>Customize and tailor workflows to manage patient recall and future appointments</li>
<li>Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages</li>
<li>Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection</li>
</ul>

Other

Patient Flow Automation

Concierge & Customer Service Tools

Environmental Control

Get Well

GetWell enables healthcare organizations to drive patient or member growth and retention through a combination of AI-driven text messaging and virtual care navigation. GetWell's programs support patients and members throughout the care continuum, guiding patients to the next best step in their care.&nbsp;

The range of growth and retention programs offered includes:
<ul>
<li>Dormant Patient Reactivation: grow patient panels by re-engaging patients who have not visited their physicians in a year or more</li>
<li>Care Gap Closure: drive patient retention by reminding patients about gaps in care (such as cancer screenings, annual wellness visits, or vaccinations), and supporting them to schedule appointments</li>
<li>Member Onboarding: for payer organizations, support new members by navigating through resources regarding their benefits and care delivery options</li>
<li>Member Engagement: for payer organizations, drive member loyalty and engagement by reminding members of available care options, such as mental health support programs </li>
</ul>
Learn how a Midwestern health system has partnered with Get Well to enhance patient engagement across its five hospitals, urgent care network, EDs, and primary and specialty care services, aiming to close care gaps, grow market share, and boost brand loyalty: https://www.getwellnetwork.com/resource/case-study-midwestern-health-system/

GetWell Patient Reactivation & Care Gap Closure

Augmented staff combined with tech-enabled care that closes health and social gaps within your communities and enables outreach and navigation to in-network providers and services.

All patient & member responses can be passed back to the EMR

Yes, because our solution offers a blend of AI & human interaction and engagement

Get Well continues to push the envelope on innovative solutions to better manage, engage, and support our client's and their consumers (patients or members).

Revenue Cycle Management Services

Optum Patient Access and Engagement

We simplify workflows with timely access via multiple digital front doors that work across the healthcare ecosystem.

Top 10 PatientTrak FLOW Alternatives & Competitors

Top 10 PatientTrak FLOW Alternatives & Competitors

Overall Top 10 PatientTrak FLOW Alternatives & Competitors

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