Health - Specialty Medication Adherence

• Onboard patients to new prescription starts by Coordinating insurance authorization, shipment deliveries and education on how to take the initial dose.
• Follow up to check on side effects, collect patient reported outcomes (PRO) and provide relevant and timely information to promote medication adherence.
• Alert staff on adverse events or PRO responses requiring need for intervention.
• Check on prescription refills and enable pharmacy staff to initiate 2-way secure messaging with patients.
• Collect patient surveys and improve patient satisfaction scores.

Engagement can be tailored to parents/guardians

Patients

Call centers

Clinicians working with patients on medication adherence

Automate the new prescription onboarding process as well as education and adherence/refill follow-up. Communications are personalized to each patient's psychographic profile to enhance medication adherence.