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Care Experience Platform (CXP)

Care Experience Platform (CXP)

Care Experience Platform (CXP)

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Care Experience Platform (CXP)
Care Experience Platform (CXP)

Overview


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Avia Summary

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Care Experience Platform (CXP) is a solution provided by Oneview Healthcare which was founded in 2007. It belongs to multiple categories of digital health solutions including Patient Experience & Engagement, Clinical Communication, Human Capital Management , Personal Health Records (PHR), and Smart Rooms.
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It has 35 verified clients.
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Care Experience Platform (CXP) integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Care Experience Platform (CXP) include: Digital front door: The key to staying ahead in healthcare and A buyer’s guide to smart rooms
DESCRIPTION

Oneview’s Care Experience Platform (CXP) delivers a host of patient-centered services that improve the experience of care for patients, families, and providers. Patients spend most of their time in the hospital waiting. They spend an average of 12 hours a day watching TV. With the CXP, this time is leveraged to inform, educate, enable self-service, as well as distract and calm. 

By automating a host of manual and time-consuming tasks, the system reduces the non-clinical task burden on floor nurses. This reallocation of time allows nurses to focus on clinical care, leading to higher patient and nurse satisfaction and ultimately better HCAHPS scores. 

 

Leading hospital organizations around the globe, including 3 of the US News Top 20 Honor Roll hospitals in the US, partner with Oneview to deliver more control for patients and families, more time for care teams, and less complexity for executives and IT teams. HIPAA-verified, ISO27001 and ISO27701-certified, the CXP integrates seamlessly with every major EHR system. 

It’s time to nurture better patient, family and provider experiences. It’s time to experience Oneview. 

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EHR integration

None provided
None provided
Epic, Cerner, Meditech, Allscripts, Other
None provided
Use cases and differentiators

None provided
None provided
None provided
None provided
Company information

Founded in 2007

34.7M total equity funding

Media


Images

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Homescreen
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Mobile Tablet
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TV and Tablet
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TV and Tablet
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22" All In One
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22" All In One
Videos

Oneview Overview
Downloads

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Oneview Room Control
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Oneview Digital Meal Ordering
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Oneivew Pediatric Uee Case
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Oneveiw Personal Education
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Oneview overview Brochure
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Oneview Patient Feedback

Reviews


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Overall Score
5.0

7 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
5
4
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

March 16, 2025

verified
new review

March 16, 2025

Great patient experience

Oneview has provided a platform that both enhances the patient experience but also bring clinical care and information to the bedside in a clear and timely manner. The system is easy and quick to use for clinicians, patients, and family members

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Sme working with Care Experience Platform (CXP) at Epworth HealthCare


Helpful(0)

March 16, 2025

verified
new review

March 16, 2025

Oneview Point of Care is a one stop shop for patient experience

Patient hospital stay is not something that is desirable. In order to alleviate pain and further suffering, the Oneview Point of Care is a patient focused tool that provides patients a way to minimize the negative impact of hospital stay by providing entertainment including watching their favorite online and TV shows; and all social media and business connectivities. It has a high percentage of usage within Epworth Healthcare. 

The clinicians also enjoy the ease of useability and functionalities when accessing medical records, care guides and patient care in a single platform by being bedside and not having to go back to their stations. 

From a technical perspective, Oneview provides a quick turnaround and seamless support avenue to address techinical issues in an outstanding manner. 

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A verified IT / Technical support working with Care Experience Platform (CXP).


Helpful(0)

March 13, 2025

verified
new review

March 13, 2025

Allows us to deliver an experience that aligns with our mission.

I am very excited about our partnership with Oneview. Delivering best of class solutions to our patients and patient families is of utmost importance to me, this partnership will allow us to deliver an experience that aligns with our mission.

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Adam Gold

Chief Technology Officer, Executive sponsor working with Care Experience Platform (CXP) at Children's Hospital of Orange County
Helpful(0)

March 11, 2025

verified
new review

March 11, 2025

Amazing partners

Oneview has been amazing partners and the level of onsite go-live support had been exceptional. Emily, Andrew, and Quinn have been so gracious in listening and responding to our clinical teams ideas and requests.

Oneview has been aligned with Inova’s mission to “provide world-class healthcare to every person in every community we have the privilege to serve” since day one.

The Oneview technology we are implementing not only enhances the patient experience but also positively impacts our clinical teams and clinical process.

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A verified Executive sponsor working with Care Experience Platform (CXP) from a small-sized, ACO hospital.

Helpful(0)

March 11, 2025

verified
new review

March 11, 2025

A game changer for our patient experience

Thanks to the Oneview team for the support. The implementation looks amazing and is a game changer for our patient experience. We got a couple thousand more rooms to go!

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A verified Project manager working with Care Experience Platform (CXP) from a small-sized, ACO hospital.

Helpful(0)

June 21, 2024

verified

June 21, 2024

Collaborated with our team quickly and easily

"Oneview collaborated with our team to identify and scale a

solution that enabled us to deploy our enterprise video solution to the patients’ bedside quickly and easily”

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Michael Mainiero

Chief Digital and Information Officer, Senior Vice President, End user working with Care Experience Platform (CXP) at Catholic Health Services of Long Island
Helpful(0)

June 21, 2024

verified

June 21, 2024

The system is working smoothly

“The system is working smoothly, and we have a very high compliance rate. Even the nurses like the functionality of ordering meals from the room tablets...On the first day, I was very prepared to have a catastrophe and for everything to blow up. But it didn’t happen. It went incredibly smooth.”

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Mindy Coolman

Director of Food Services, End user working with Care Experience Platform (CXP) at Children's Hospital and Medical Center
Helpful(0)

Clients


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