Solv’s suite of features provides you with everything you need to exceed patients’ expectations the first time they ever interact with your brand, with tools that are proven to increase loyalty, reduce leakage, and accelerate revenue collection. 

Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including:
- Online self-scheduling
- Digital registration with insurance capture and electronic consent
- Online payment
- Video telemedicine
- Automated waitlist management and optimization
- Secure chat
- Feedback, surveys and reputation management
- New patient acquisition
- Returning patient loyalty portal

vitalera is a comprehensive all-in-one platform designed to streamline Remote Patient Monitoring (RPM) and optimize healthcare billing processes. It integrates advanced AI solutions with a focus on accurate RPM data collection, empowering healthcare providers to track patient health remotely and in real time. Vitalera has our seamless management of RPM billing codes, ensuring compliance with industry standards simplifying reimbursement processes, and doing so automatically with our software. The platform offers robust interoperability through its Integration API, allowing for easy integration with existing healthcare systems, electronic health records (EHR), and other third-party applications. With both web and mobile applications, Vitalera provides healthcare providers with customizable tools to enhance patient care, improve operational efficiency, and reduce administrative burdens.

Ask Claire is the first, independent, platform that is built for people with Medicare, by people with Medicare. Ask Claire is fundamentally different from existing digital platforms in three ways: 1) It is not an online broker, so will not look to sell you 2) It is powered by CMS data and offers full access to all plan options in your area 3) It couples unbiased information about Medicare and plan choices with the power of the community so you can connect with real Medicare users to learn about their experiences

With the growth of high-deductible health plans and the transition to value-based care, there’s a renewed emphasis on the patient financial experience. To meet patient expectations and help increase collections, you need timely, accurate information regarding eligibility, coverage, and copays. Many hospitals also offer self-service tools to engage patients who are shopping for services online as well as financial counseling at registration to facilitate upfront payments. Clearance Patient Access Suite automates the entire process. Features of our solution suite include: • Patient-facing cost-estimate tool • User-friendly dashboard • Eligibility verification and coverage discovery • Notification of admission • HIS integration • Registration data QA • Pre-authorization/medical necessity • Bill estimation • Point-of-service collections • Charity screening and enrollment The Clearance Patient Access Suite offers everything providers need to help financially clear patients and assist in collecting as early in the revenue cycle as possible. The solution helps you perform unlimited eligibility checks on every patient encounter, and assists you in getting the most complete and current eligibility information without time-consuming phone calls and manual searches. The eligibility verification capabilities of Clearance provide staff with consistent views so the most pertinent information, including key notifications, coverage dates, in/out of network views, specialized Medicare and Medicaid views, and eligibility history for an account is available at your fingertips. And by integrating with your HIS, it confirms eligibility throughout the revenue cycle for more accurate downstream billing. In addition to patient eligibility information, notification of admission details is also available. As part of an enhanced eligibility offering, Clearance Enhanced Eligibility uses advanced analytics to identify undisclosed insurance coverage. For patient accounts categorized as self-pay, its risk-suppression feature helps ensure anti-phishing compliance. Unique data sources are used to pinpoint likely funding sources in a targeted approach, presenting you with all valid commercial, government, and managed care insurance coverage. Efficiently Manage Your Workflow: The Connect Dashboard provides a base of operations to get a complete patient financial clearance profile providing at-a-glance information for action. In addition to eligibility details, patient registration data accuracy, pre-authorization, medical necessity, patient bill estimation, point-of-service collection capabilities, and more are all accessible within this same dashboard. Second, staff can utilize a browser-based floating toolbar from within the HIS to access key Clearance Patient Access Suite information without losing focus on registration system activities. Help Improve Registration Data Accuracy in Real Time: Revenue cycle success starts at registration and having accurate registration data can help result in reduced denials, fewer rejected claims, and fewer returned statements. Clearance QA helps identify errors at registration to provide accurate data for all your downstream processes, helping to enhance financial performance and keep your cash flow constant. Registration error warnings are viewable from the Connect Dashboard, helping to alert your registrars early to errors that need to be addressed. Staff can then correct the errors, helping to eliminate the need for additional FTEs to perform manual registration QA/audits. Manage Pre-Authorization and Medical Necessity Workflow: Clearance Authorization helps manage the cumbersome and time consuming pre-authorization and medical necessity processes. The solution determines if a pre-authorization is required and on file with the payer, monitors payers for pending pre-authorization decisions and updates the HIS/Practice Management system with payer results. It also provides a consistent workflow to manage both automatic and manual pre-authorization processes. Clearance Authorization also assists with the checking of medical necessity and automatic creation of necessary ABNs, helping to reduce denials, improve reimbursements, and ensure compliance with CMS. It also includes regularly updated National Coverage Decisions (NCDs) and Local Medical Review Policy (LMRP) content services to help confirm comprehensive Medicare compliance. Validate Patient Identity and Assess Propensity to Pay: Learning as much as you can about patients upfront is often a major challenge for patient access staff. Clearance Patient ID helps you verify that patient demographic data on file is correct and notifies users about patient data issues or red flag alerts that could be related to identity theft. The solution also helps you determine the guarantor’s ability and inclination to pay their bill. By screening patients and checking healthcare payment prediction scores, Clearance Propensity-to-Pay helps your staff assess the likelihood that a patient will pay, and if the payment will be timely. Offer Cost Estimates and Drive Collections: Cost transparency helps consumers make informed choices and plan for how they’ll pay for out-of-pocket expenses. It also helps providers as it enables you to engage consumers, facilitate appointments, build trust, and help increase collections. Clearance Estimator Patient Direct is a patient-facing tool housed on your website that enables patients to obtain reliable cost estimates for common procedures and services. It also helps you meet CMS price transparency requirements and includes appointment prompts to drive engagement. It is integrated with our provider-facing tool, Clearance Estimator, which uses the same charge master, contracts, and claims data to generate estimates. This solution enables you to provide cost estimates at the point of service and request payments based on the patient’s financial circumstances. Find Financial Assistance for Patients Who Can’t Pay Taking care of patients who are unable to pay is part of the mission for many hospitals. Clearance Advocate alerts users to patients who cannot pay and should be evaluated for charity, Medicaid, or other financial assistance. The solution provides an online charity screening interview and enrollment form available within the normal registration workflow. Leverage Patient-Access Analytics to Drive Change: When you want to make strategic improvements in Patient Access operations, analytics can provide the visibility and intelligence you need to make informed decisions and initiate data-driven discussions with stakeholders to drive process change. Acuity Revenue Cycle Analytics™ provides access to near real-time patient access data and trends within and across facilities, helping to provide insight into the effectiveness and financial impact of processes. Leveraging eligibility, estimation, medical necessity, and authorization data presented in an actionable format, Acuity Revenue Cycle Analytics can help you monitor, evaluate, and improve financial and operational performance.

Your Patients All Want the Same Thing – in Uniquely Different Ways What patients want and how patients want it are not the same. 82% of consumers want to make all of their healthcare payments in one place1. However, that “same place” is not the same for every patient. Create a user-friendly healthcare payments experience that guides patients along unique journeys that lead to the same end goal: getting you paid.

When you’re serious about achieving the best possible outcome, you go to a specialist. Nearly a decade and a half ago AccuReg began its specialized focus and quickly became the industry authority on optimizing the power and potential of the hospital RCM front-end. Since Day One we’ve known that improving front-end processes in a hospital’s Patient Access department is the gateway to more net revenue, lower costs, enhanced patient satisfaction and many other benefits.

Patient access departments are charged with accuracy from the start. 

Challenges—claims denials, returned mail, regulatory burdens and low patient satisfaction—are barriers they face. Solutions that empower registrars and staff with intuitive, consistent workflows and that prepare patients for their financial obligations have been elusive—until now.

True Access™ clearly and accurately fills the gaps in preservice coverage verification and estimation of patients’ financial obligations. Staff gain consistent workflows and patients receive precisely tailored payment options everywhere. True Access includes additional patient access tools for staff to support eligibility and address verification, medical necessity and prior authorization processes.

With True Access from RevSpring, you receive proven solutions that support four critical areas: 

(1) Coverage Determination and Verification,

(2) Claim Denial Prevention,

(3) Patient Financial Readiness and Increased

Collections, and

(4) Tools, Workflows and Reporting for Staff.

Coverage Determination & Verification

Fast, simple and accurate resolution of all patient accounts prior to, or at the point of, service—no matter whether or not patients are insured, uninsured, underinsured and/or qualify for financial assistance. Includes Eligibility, Coverage Verification and Determination, and Medicaid Coverage Discovery.

Claim Denial Prevention

True Access reduces time spent rebilling claims and reduces days in AR by submitting claims correctly from the start. Includes Prior Authorization and Precertification, Medical Necessity and Coordination of Benefits.

Patient Financial Readiness & Increased Collections

Prepare patients for their financial responsibility and empower them to pay precisely what they can, when they can, from anywhere. Accurate estimates, seamlessly 

integrated with RevSpring’s PersonaPay portal, enable patients to manage their balances with confidence. Our hassle-free billing adjustment solution also allows 

providers to confidently request payments in advance.

Tools, Workflows & Reporting for Staff

True Access empowers staff with intuitive workflows and a modern user interface to manage registration quickly and efficiently. Intuitive staff views based on work queues and guided workflows drive consistency and accuracy, saving time for patients and staff. Our tools also allow you to monitor staff performance.