Conduit Health Partners; Nurse Triage

“We are early in our implementation but have found Conduit Health Partners to be collaborative and responsive partners. They have a robust team supporting our successful implementation with structured debriefs where problems and workflow improvement opportunities are discussed and quickly addressed and resolved. We are excited about the internal opportunities outsourcing these services will provide. Our patients are getting more timely access to quality nurse advice and triage, we are able to better balance workforce shortage challenges, and, it is affording us the opportunity to rethink and reimagine our own RN roles to work to top of licensure.”

"I called the nurse advice line for the first time and talked with Carmen. What a fantastic experience! My 14 year old was feeling sick and spiked a fever this morning, and there were a few complicating factors…and everything I know about nursing goes out the window when one of my kids is sick. Carmen was collaborative, compassionate, funny when it was called for, and wonderful in general…it really felt like I had called a nurse friend for help, not an “advice line”. It also felt like she had plenty of time, which I so appreciated. This service is AWESOME and I’m so glad we’re able to provide it to the community! Thank you so much."

“Conduit Health Partners’ Nurse Line continues to provide a high-performing, nurse-first, service to our members. Nurse Line regularly earns top member satisfaction scores while exceeding performance targets. Most importantly, Conduit Health Partners personalizes each individual interaction to help our members better understand their medical situations, determine the right locations of care, and how to connect with our care team for additional support.”

“We are absolutely thrilled with the exceptional customer service we received from Conduit Health Partners. Their team was not only professional and knowledgeable but also incredibly responsive and attentive to our needs. It’s rare to find such dedicated support, and we truly appreciate the effort they put into ensuring our satisfaction.”

“Conduit Health Partners is a great partner. Their highly trained nurses serve as an extension of our own clinical team. The high level of expertise and diverse services they bring to the table help our members receive care in the proper setting, increase the level of service provided to our members, and support our ability to scale portions of our population health model.”

“We have found the right partner in Conduit Health Partners. They align with our Mission, will scale with our growth, and they are helping us ensure access to after-hours care for our patients. Conduit Health Partners will be an extension of our team, and we are excited about the value and access they will bring to our patients. Being prepared for emergencies is an important part of how we care for our community. When power outages or other disruptions occur, which are beyond our control, Conduit Health Partners will ensure every patient has telephonic access to the nurse-first triage line that can help them get the care they need, where and when they need it.”

“Outsourcing the triage function as a high-risk, high-volume, and potentially problem prone area of care has made a great deal of sense. The Conduit Health Partners model ensures the use of the most up to date triage protocols, measures the most important parts of the process, and excellent care partnership to achieve seamless workflows resulting in timeliness of care and less confusion for patients. I would make the decision again!”

“We’re grateful to have a great relationship and trust in them to provide high-quality care.”

"We even found that since patients had access to these nurses by phone, patient satisfaction increased. It was a huge win."

“The Conduit team is very easy to work with and communicative. Due to their good care model of nurse-first, technology and people, I was confident in extending our partnership to other services to support our employees.”

“Conduit Health Partners provided a valuable, turnkey solution for our 24/7 environment to facilitate care for injured or exposed associates to ensure our associates receive the right level of care for their injury. Conduit Health Partners listened to our needs and built a program to do what we needed, and our associates wanted but went above and beyond. They are a true healthcare partner.”

“The nurse line has been invaluable for our health plan. Our costs have decreased, and satisfaction has increased. It has been a win-win.”