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Conduit Health Partners; Nurse Triage

Conduit Health Partners; Nurse Triage

Conduit Health Partners; Nurse Triage

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By Conduit Health Partners
5.0

12 reviews

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Conduit Health Partners; Nurse Triage
Conduit Health Partners; Nurse Triage

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Overview


Contents


AVIA SummaryAboutEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Conduit Health Partners; Nurse Triage is a solution provided by Conduit Health Partners. It belongs to multiple categories of digital health solutions including Population Health Analytics, Risk Identification & Stratification, Coordinated Community Networks, Care Transitions, Clinician Burnout, DIY Care, Remote Monitoring (RPM), Discharge Planning, Caregiver Support, Comprehensive Perinatal Care, Health Equity, and Diabetes Management.
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It has 10 verified clients.
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Conduit Health Partners; Nurse Triage integrates with major EMRs such as Other.
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Some other resource(s) that may be helpful in learning about Conduit Health Partners; Nurse Triage include: Why every health system needs to rethink patient transfers for financial sustainability and Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution

DESCRIPTION

Nurse-First Triage solutions help patients and plan members make informed healthcare decisions and get the right care at the right place and time. Nurse triage services are available by phone for all the hours you need support, any time of day or night.


Nurse triage from Conduit Health Partners helps organizations:

- Lower healthcare costs
- Support physician and staff recruitment and retention
- Prevent readmissions
- Reduce unnecessary emergency department (ED) visits
- Expand healthcare access to underserved communities

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FEATURED MEDIA
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Transforming Health Care Access: Conduit Health Partners’ Nurse-First Model
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Increased ED Avoidance
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Caller Satisfaction Rating
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Nurse Triage Results
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Calls Managed
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Conduit Kenosha Community Case Study
Conduit Kenosha Community Case Study
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CATEGORIES & SOLUTIONS

Population Health Analytics


Risk Identification & Stratification


Coordinated Community Networks


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Population health analytics


Integrated Network Delivery


Nurse Triage


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CLIENT TYPES

Pediatric Hospitals

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Government

Long-Term Care

Home Healthcare

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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EHR integration

Integrations
Not applicable
EHR integration and relevant hardware
Use case dependent
EMRs supported
Other
Hardware compatibility
Not applicable
Use cases and differentiators

Use case descriptions

Nurse First Telephonic Triage 

  •  Access to clnical advice
  • Mitigate unnecessary ED utilization
  • Support Health Network Comunity Lines
  • Call escalation for non-licensed call center, provider scheduling or RPM programs
  • Afterhours call support
  • Initial Workplace Injury Intake 
  • Readmission mitigation/ToC
Pediatric use cases

Schmitt Thompson Clinical Content

Users

Health Networks

Provider Practices/Clinics (adulit and Peds)

Payers/TPA

Employers- 

Differentiators vs internal options

At Conduit Health Partners, we offer a triage application that does not impact the functionality of the client's EHR. 

Differentiators vs competitors
  • Nurse-First Triage Model: Every patient speaks directly with a licensed registered nurse, who provides timely clinical access and care recommendations, enhancing patient outcomes and experiences. 
  • Experienced Leadership: Conduit Health Partners’ leadership team brings extensive expertise in both clinical and administrative roles within health systems, enabling them to design practical, collaborative solutions that help you meet your goals.  
  • Data-Driven Approach: Conduit Health Partners’ analytics offer clear insights into nurse triage operations, equipping executives with vital information to make informed strategic decisions.
  • High Client Satisfaction: A 94.5% satisfaction rating in a recent client survey highlights Conduit Health Partners’ ability to meet patient needs effectively and efficiently.
  • Operational Excellence: Leveraging years of proven results and industry best practices, Conduit optimizes access to care, streamlines operations, and maximizes resources to elevate both patient care and operational efficiency.
  • URAC-Accreditation: Conduit Health Partners’ health care call center is accredited through URAC, demonstrating a high level of expertise, and commitment to quality and to the user experience. 
Company information

By Conduit Health Partners

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HELPFUL TOOLS

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Media


Images

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Increased ED Avoidance
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Caller Satisfaction Rating
edit-media
Nurse Triage Results
edit-media
Calls Managed
Videos

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Quality Assurance through URAC Certified Nurse Triage Services
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How Nurse Triage Improves Health Outcomes
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Transforming Health Care Access: Conduit Health Partners’ Nurse-First Model
Downloads

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Conduit Kenosha Community Case Study
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Navigating Nurse Triage Pricing
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Benefits of Partnering with a Nurse-First Triage Organization
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A Case Study on Nurse-Triage Solutions and Employee Health
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Case Study on ED Intervention Lowers Readmissions
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Strategies to Reduce Unnecessary Emergency Room Visits
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The Benefits of After-Hours Triage Services
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Conduit Featured in Catholic Health World about Revolutionizing Health Care Access
Select which hospital or health system you work at and see a personalized compatibility level.

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Reviews


Filter reviews


Overall Score
5.0

12 reviews


0.0

Features

0.0

Ease of use

0.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

April 3, 2025

verified
new review

April 3, 2025

Our patients are getting more timely access to quality nurse advice and triage, we are able to better balance workforce shortage challenges

“We are early in our implementation but have found Conduit Health Partners to be collaborative and responsive partners. They have a robust team supporting our successful implementation with structured debriefs where problems and workflow improvement opportunities are discussed and quickly addressed and resolved. We are excited about the internal opportunities outsourcing these services will provide. Our patients are getting more timely access to quality nurse advice and triage, we are able to better balance workforce shortage challenges, and, it is affording us the opportunity to rethink and reimagine our own RN roles to work to top of licensure.”

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Shanon R. Hardie

Chief Operating Officer (Retired 2/2025), End user working with Conduit Health Partners; Nurse Triage at Unity Care NW
Review Source
:
conduithp.com/
Helpful(0)

April 3, 2025

verified
new review

April 3, 2025

What a fantastic experience!

"I called the nurse advice line for the first time and talked with Carmen. What a fantastic experience! My 14 year old was feeling sick and spiked a fever this morning, and there were a few complicating factors…and everything I know about nursing goes out the window when one of my kids is sick. Carmen was collaborative, compassionate, funny when it was called for, and wonderful in general…it really felt like I had called a nurse friend for help, not an “advice line”. It also felt like she had plenty of time, which I so appreciated. This service is AWESOME and I’m so glad we’re able to provide it to the community! Thank you so much."

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Suz Fisher

District Director of Patient Experience, End user working with Conduit Health Partners; Nurse Triage at Palomar Health
Review Source
:
conduithp.com/
Helpful(0)

April 3, 2025

verified
new review

April 3, 2025

High-performing, nurse-first, service

“Conduit Health Partners’ Nurse Line continues to provide a high-performing, nurse-first, service to our members. Nurse Line regularly earns top member satisfaction scores while exceeding performance targets. Most importantly, Conduit Health Partners personalizes each individual interaction to help our members better understand their medical situations, determine the right locations of care, and how to connect with our care team for additional support.”

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Nathan Hunt, MBA

Former Vice President of Population Health, End user working with Conduit Health Partners; Nurse Triage at Medical Mutual
Review Source
:
conduithp.com/
Helpful(0)

March 25, 2025

verified
new review

March 25, 2025

Absolutely thrilled with the exceptional customer service

“We are absolutely thrilled with the exceptional customer service we received from Conduit Health Partners. Their team was not only professional and knowledgeable but also incredibly responsive and attentive to our needs. It’s rare to find such dedicated support, and we truly appreciate the effort they put into ensuring our satisfaction.”

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Heidi Scarbrough, RN, MSN, CMSRN, CCM, NE-BC

President of the Interlink CancerCARE Program, End user working with Conduit Health Partners; Nurse Triage at CancerCARE Program
Review Source
:
conduithp.com/
Helpful(0)

March 17, 2025

verified
new review

March 17, 2025

Conduit Health Partners is a great partner

“Conduit Health Partners is a great partner. Their highly trained nurses serve as an extension of our own clinical team. The high level of expertise and diverse services they bring to the table help our members receive care in the proper setting, increase the level of service provided to our members, and support our ability to scale portions of our population health model.”

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Tere Koenig, MD, MBA

Executive Vice President and Chief Medical Officer (retired), End user working with Conduit Health Partners; Nurse Triage
Review Source
:
conduithp.com/case-study/24-7-nurse-first-line-improves-clinical-outcomes-for-one-of-ohios-largest-health-insurance-companies/
Helpful(0)

March 17, 2025

verified
new review

March 17, 2025

We have found the right partner in Conduit Health Partners

“We have found the right partner in Conduit Health Partners. They align with our Mission, will scale with our growth, and they are helping us ensure access to after-hours care for our patients. Conduit Health Partners will be an extension of our team, and we are excited about the value and access they will bring to our patients. Being prepared for emergencies is an important part of how we care for our community. When power outages or other disruptions occur, which are beyond our control, Conduit Health Partners will ensure every patient has telephonic access to the nurse-first triage line that can help them get the care they need, where and when they need it.”

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Jennifer Beal

Chief Administrative Officer, End user working with Conduit Health Partners; Nurse Triage at CHRISTUS Health
Review Source
:
conduithp.com/news/christus-health-and-conduit-health-partners-expand-access-to-care/
Helpful(0)

March 12, 2025

verified

March 12, 2025

I would make the decision again!

“Outsourcing the triage function as a high-risk, high-volume, and potentially problem prone area of care has made a great deal of sense. The Conduit Health Partners model ensures the use of the most up to date triage protocols, measures the most important parts of the process, and excellent care partnership to achieve seamless workflows resulting in timeliness of care and less confusion for patients. I would make the decision again!”

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Mary Ouimet, DNP, RN

CEO, End user working with Conduit Health Partners; Nurse Triage at Kenosha Community Health Center (KCHC)
Review Source
:
conduithp.com/case-study/enhancing-patient-safety-with-conduits-nurse-first-triage-a-solution-for-medical-groups/
Helpful(0)

March 12, 2025

verified

March 12, 2025

A great relationship

“We’re grateful to have a great relationship and trust in them to provide high-quality care.”

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Sarah Duffey

Manager, Growth Strategy, End user working with Conduit Health Partners; Nurse Triage at Hopscotch Primary Care
Review Source
:
conduithp.com/case-study/increasing-access-to-care-through-nurse-first-triage-a-partnership-between-hopscotch-primary-care-and-conduit-health-partners/
Helpful(0)

March 12, 2025

verified

March 12, 2025

Patient satisfaction increased. It was a huge win.

"We even found that since patients had access to these nurses by phone, patient satisfaction increased. It was a huge win."

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Lisa Lilley

Vice President of Ambulatory Quality and Risk, End user working with Conduit Health Partners; Nurse Triage at CHRISTUS Health
Review Source
:
chausa.org/publications/catholic-health-world/archive/article/march-2024/health-systems-partner-with-nurse-led-call-center-to-improve-patient-experience-access
Helpful(0)

March 5, 2025

verified

March 5, 2025

Very easy to work with

“The Conduit team is very easy to work with and communicative. Due to their good care model of nurse-first, technology and people, I was confident in extending our partnership to other services to support our employees.”

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Elia Stanko

Director, Clinical Performance Improvement BSMH Associate Health, Urgent Care, & Occupational Health , End user working with Conduit Health Partners; Nurse Triage at Bon Secours Mercy Health
Review Source
:
conduithp.com/case-study/how-to-leverage-nurse-triage-for-workplace-injury-management/
Helpful(0)

March 5, 2025

verified

March 5, 2025

Went above and beyond

“Conduit Health Partners provided a valuable, turnkey solution for our 24/7 environment to facilitate care for injured or exposed associates to ensure our associates receive the right level of care for their injury. Conduit Health Partners listened to our needs and built a program to do what we needed, and our associates wanted but went above and beyond. They are a true healthcare partner.”

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Allan Calonge

Chief People Officer, End user working with Conduit Health Partners; Nurse Triage at Bon Secours Mercy Health
Review Source
:
conduithp.com/case-study/24-7-triage-support-helps-employees-get-the-care-they-need/
Helpful(0)

March 5, 2025

verified

March 5, 2025

Invaluable for our health plan. Our costs have decreased, and satisfaction has increased

“The nurse line has been invaluable for our health plan. Our costs have decreased, and satisfaction has increased. It has been a win-win.”

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Laura Horn

Manager, Health and Welfare Benefits, End user working with Conduit Health Partners; Nurse Triage at Bon Secours Mercy Health
Review Source
:
conduithp.com/case-study/lessons-learned-a-case-study-on-nurse-triage-solutions-and-employee-health/
Helpful(0)
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WEBINAR: Navigating Remote Patient Monitoring: What Health Systems Need to Know Before They Buy
Learn about: Current obstacles healthcare organizations are facing Benefits of Remote Patient Monitoring Building the business case and aligning stakeholders Best practices in navigating the market landscape
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December 15, 2022
Q&A with Drew Schiller of Validic: Helping providers offer remote care at a population scale
Drew Schiller is co-founder and CEO at Validic. Drew is Board Chair of the Consumer Technology Association (CTA) Health Division and a member of the CTA Executive Board. Drew also serves on the Board for the eHealth Initiative (eHI) and the North Carolina Council for Entrepreneurial Development (CED). Drew served as a Team Member for the Clinical Trials Transformation Institute (CTTI) project Advancing the Use of Mobile Technologies for Data Capture & Improved Clinical Trials. Drew was also a member of the Federal Advisory Committee joint HITPC/HITSC API Task Force on Meaningful Use 3, which created the framework for the new patient health data interoperability and API requirements.
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March 23, 2023
Sign up for a live webinar with WakeMed, Providence, and SeamlessMD
Join us on April 12 at 1:00 PM ET as Dr. Joshua Liu, CEO, SeamlessMD sits down with Gina McConnell, ERAS Cardiac Nurse Coordinator, WakeMed, Vicki Morton, Director, Clinical Quality Outcomes for Providence Anesthesiology Associates and ERAS Program Leader at Novant Health, and Charlette Hart, Director Surgery Administration, Baylor Scott White to discuss best practices for optimizing and scaling your ERAS program. If you have an ERAS Program in place and are looking for inspiration on how to standardize your program across multiple pathways, leverage data to measure and optimize, and drive long term sustainability this interactive discussion will cover all of that and more.
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April 21, 2023
VitalTech for Chronic Condition Management
Patients are empowered to manage their condition through the Engagement, Medication, & Nutrition modules.
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March 21, 2021
Top Remote Patient Monitoring Companies Report
Top Remote Patient Monitoring Companies Report
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June 16, 2023
Top Remote Monitoring Companies Report | 2023
The Top Remote Monitoring Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional remote monitoring solutions. This report offers perspective on prominent remote monitoring companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.
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July 1, 2023
A Buyer's Guide to Remote Monitoring
Remote patient monitoring (RPM) is the ability for patients to share biometric and other data from a non-clinical setting, like their home, with their care team as part of a provider-supported program of care. Populations who most benefit from RPM are patients with uncontrolled chronic conditions such as hypertension, congestive heart failure, and diabetes; seniors with multiple and complex conditions; and patients with a rising risk of the conditions listed above.
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September 30, 2023
Biofourmis White Paper: How to successfully scale your RPM program
Read about the six key challenges care providers are facing when implementing care in the home programs and learn how Biofourmis can partner with you to provide a value-based solution.
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October 9, 2023
SeamlessMD Guide: Ultimate Guide to Remote Patient Monitoring: Benefits, Use Cases, Success Stories
Learn how integrating RPM into your digital care strategy to serve multiple patient populations improves outcomes, care delivery, and reduces costs.
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September 9, 2024
Accelerating Innovation at Boston Children’s | Voices of the AVIA Network
Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.
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October 17, 2024
Top Remote Monitoring Companies Report | Fall 2024
AVIA Marketplace's Top Remote Monitoring Companies Report | Fall 2024
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September 25, 2024
A buyer’s guide to remote monitoring | 2024
What is remote monitoring? Remote monitoring provides the ability for patients to share physiological or other data with their care teams from home or other locations outside of a traditional in-person clinical encounter.
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March 31, 2025
Digital transformation essentials — Caregiver support
Caregiver support solutions are designed to help healthcare organizations enhance support for both family caregivers and professional care teams. These solutions provide education, resources, and coordination tools to address caregiver burden and burnout, improve care quality, and ensure better support across the care continuum for those that they care for.
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July 22, 2024
Burned out physicians: AI is here to help
Human scribes have proven helpful in reducing physician administrative burden. According to the AMA, having a scribe in the room can reduce burnout by as much as 27%. But this is not as easy a solution to implement as one might think. Have you seen the average size of the examination room? Getting another person in there makes for a crowded elevator. Then, there’s the intimacy problem. Health conversations can be difficult with another person listening in and taking notes. Not to mention the challenge of getting enough trained people available whenever the physician needs them. Alternatively, a well-trained AI model is exceptionally good at processing the conversation between a physician and patient, transcribing it, ordering the conversation into appropriate notes, performing the necessary documentation for claims, initiating referrals for lab tests, images, specialists, and so on.
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September 10, 2024
Empowering Nurses: Reducing Clinical Burden with Aiva’s AI Solutions
Sumeet Bhatia (Founder & CEO) and Kathleen Harmon (Clinical Innovation Advisor) at Aiva Health discuss empowering nurses with AVIA Chief Insights Officer Sonia Singh in the "Voices of the AVIA Network" series.
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February 19, 2025
Digital transformation essentials — Coordinated community networks
Coordinated Community Networks are digital platforms that integrate healthcare providers, community-based organizations, and social services to systematically address patients’ social determinants of health and improve outcomes. These digital solutions connect healthcare providers with community-based organizations and social services to deliver whole-person care, integrating screening, referrals, and analytics to reduce disparities and avoidable utilization.
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Resources
For Vendors
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Glossary

Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

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