Consumer Insights: Resources

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Consumer insights in healthcare involve the systematic collection and analysis of patient data to understand their preferences, behaviors, and needs. This information is used to improve patient engagement, personalize care delivery, and enhance the overall patient experience. By leveraging data from various sources, including surveys, electronic health records, and social media, healthcare organizations can gain valuable insights to inform strategic decisions, optimize services, and tailor communication strategies to better meet patient expectations.

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July 3, 2024

Digital front door: The key to staying ahead in healthcare

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

July 3, 2024

Digital front door: The key to staying ahead in healthcare

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March 5, 2025

Digital transformation essentials — Consumer insights

March 5, 2025

Digital transformation essentials — Consumer insights

Consumer insights solutions provide health systems with the ability to leverage solicited feedback and indirect information about the comprehensive consumer healthcare journey (clinical & non-clinical) from live interactions (in-person and digital) & self-directed transactions.

July 3, 2024

Digital front door: The key to staying ahead in healthcare

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