A digital health engagement service. Meet Angel, the World’s First AI & Voice Powered Virtual Nurse Assistant managing entire at-risk populations at scale.

Angel is powered by an award winning, omni-channel, monitoring, care management & care coordination Solution in one complete platform.

With 85% of healthcare costs going to managing chronic conditions, Angel helps solve some of the biggest challenges in healthcare.

- Poor Engagement

- Cost & Complexity Barriers

- Poor Adherence

- Data Silos

Angel partners with payers/providers/health systems, MCO’s, MSO’s, ACO's and Pharma to engage, monitor and manage high risk / rising risk populations such as Medicare/Medicaid for chronic conditions, post discharge and social determinants of healthcare.

- Angel enables the most effective, efficient and scalable way to close gaps in care, reduce risk, admissions, readmissions, and significantly improve clinical, HEDIS, CAHPS, STAR and financial ROI outcomes by 10X+.

- Angel extends clinical team capacity by 7X+ when she takes over repetitive, robotic-like tasks such as telephonic engagement. Angel reaches and manages all, regardless of technology, with the most comprehensive high touch, easiest to use, lowest cost solution in the market.

- Angel allows nurses and care managers to save ~50% of their time and practice at the top of their license, focusing only on the neediest patients.

- Angel maximize engagement via highly personalized, clinically intelligent and evidence-based Care Conversations starting with a phone call (Care Call) and combines it with CareText, CareApp, CareChat, CareMail and CareFax to make timely data actionable, while dissolving data silos.

- Angel’s powerful Care Conversations Engine gather vitals, well-being measures, nudges, educates and assists with care plan/medication adherence, appointments, referrals, transportation and important reminders as needed. 

Artera Pulse Outreach:

Dynamic, Recurring Patient Outreach for All of Your Populations

Artera Pulse Outreach makes flexible, automated bulk messaging as easy as 1 – 2 – 3. With three simple steps, our highly flexible solution enables your team to reduce staff time spent on manual outreach while improving patient care.

• Dynamic lists that automatically refresh based on data cohorts and imports
• Flexible integration with unlimited data sources (EMR, Pop. Health, CRM, and even Payers)
• Comprehensive reporting suite to monitor Pulse Outreach and track value
• Deployable for a wide range of use cases, including care gap closure, pre and post-visit communications, medication adherence and more
• Support for custom recipient links, images, and file attachments, to provide a personalized messaging experience

Manage Outreach For All Of Your Populations

• Effortlessly coordinate outreach for multiple patient groups through an intuitive workflow setup

Measure Messaging From Outreach to Outcome

• Track the deliverability, response path, appointment scheduling, and appointment status driven by your outreach

Easy Workflow Configuration, Maximum Impact

• Improve quality measures and close care gaps
• Reduce staff time spent on manual outreach
• Reduce avoidable cancellations
• Drive revenue and increase patient awareness of new or existing programs available to them
• Enroll patients in clinical trials, medication adherence programs, and other available benefits

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

Care Angel can optimize traditional call centers, drastically reducing labor costs. extending reach by 7x or more.

Identify gaps in care early. Automatically navigate to the care team for triage or appointment.

Automatically deploy care plans and care pathways that condition specific, connected or not-connected.

Care Angel

Key differentiators vs. chatbot, IVR, SMS and Call Center HR

1.    Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)

·      Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations. 

·      Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations. 

·      Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR

2.    Maximum Clinical Efficiency

·      A Virtual Assistant to support every Nurse and Care Manager 

·      Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.

3.    Innovative AI and NLP-Based Approach

·      Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)

·      This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).

·      There is a dynamic Care Pathway for each patient response.

4.     Care 360 - Integrated Population Management Solution

·      Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc. 

·      Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations. 

·      Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up. 

·      Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).  

5.    Highest reach and ROI in the Market

·      7:1 ROI

6.     Connecting the WHOLE Care Ecosystem

Care Angel's integrated approach to care monitoring and management ensures that data and alerts flow seamlessly to the stakeholders when and how they need it. 

For Nurses/Care Managers

·      Robust clinical dashboard and rules engine that allow proactive patient management

·      Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more

·      Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes

·      Extend nurse/care manager capacity and increase patient touch-points between visits

·      Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care

·      Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient

For Primary Care Doctors

·      Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution

·      EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership

Family Caregiver

·      Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)