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ThinkAndor®
ThinkAndor®
Overview
Contents
Avia Summary
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ThinkAndor® is a solution provided by Andor Health which was founded in 2018. It belongs to multiple categories of digital health solutions including Clinician Burnout, Virtual Nursing, Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Patient Flow, Home Health, Conversational AI, Oncology, Personalized Care, On-demand Behavioral Health, Care Transitions, ED-based Mental Health Interventions, Behavioral Health, Behavioral Health Screening, ED-based SUD Interventions, Coding & Documentation, DIY Care, Patient Education, Care Management, Improving Engagement & Self-Management, Comprehensive Perinatal Care, Health Equity, Revenue Cycle Management, Human Capital Management , and Dynamic Staffing & Scheduling.
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It has 17 verified clients.
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ThinkAndor® integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about ThinkAndor® include: Top Conversational AI Companies Report and Top Oncology Companies Report
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About
SOLUTIONS
Digital Rounding Tools
Synchronous Virtual Visit Tools
Virtual Triage Tools for Consumers
Device-Agnostic Remote Monitoring Solution
Conversational AI
Ongoing Engagement & Support Tools for Cancer Patients
Provider Home Visit Tools
Asynchronous Virtual Visit Tools
Perioperative Patient Self-Management Tools
Digital Care Plan Tools
Telemedicine Solutions for the Emergency Department
Behavioral Health Screening, Measurement, & Triage Tools
Voice Dictation
Consumer Biometric Devices & Wearables
Virtual Assistants for Patient Questions
Care Management Platforms
On-Demand Behavioral Health
Smartphone-Based Remote Monitoring & Analysis
Patient Intake Tools
Clinical Staffing Services
CATEGORIES
Clinician Burnout, Virtual Nursing, Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Patient Flow, Home Health, Conversational AI, Oncology, Personalized Care, On-demand Behavioral Health, Care Transitions, ED-based Mental Health Interventions, Behavioral Health, Behavioral Health Screening, ED-based SUD Interventions, Coding & Documentation, DIY Care, Patient Education, Care Management, Improving Engagement & Self-Management, Comprehensive Perinatal Care, Health Equity, Revenue Cycle Management, Human Capital Management , Dynamic Staffing & Scheduling
Clinician Burnout, Virtual Nursing, Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Patient Flow, Home Health, Conversational AI, Oncology, Personalized Care, On-demand Behavioral Health, Care Transitions, ED-based Mental Health Interventions, Behavioral Health, Behavioral Health Screening, ED-based SUD Interventions, Coding & Documentation, DIY Care, Patient Education, Care Management, Improving Engagement & Self-Management, Comprehensive Perinatal Care, Health Equity, Revenue Cycle Management, Human Capital Management , Dynamic Staffing & Scheduling
KEYWORDS
virtual rounding, secure message center, remote patient monitoring, virtual visit, virtual triage, virtual care, patient-family communications, ehr integrated, remote monitoring, digital front door, digital health, workflow optimization, clinician workflow, conversational ai, ai, ai virtual assistant, generative ai, EMR documentation, virtual sitter, hospital at home, virtual nursing, command center , Virtual Hospital
virtual rounding, secure message center, remote patient monitoring, virtual visit, virtual triage, virtual care, patient-family communications, ehr integrated, remote monitoring, digital front door, digital health, workflow optimization, clinician workflow, conversational ai, ai, ai virtual assistant, generative ai, EMR documentation, virtual sitter, hospital at home, virtual nursing, command center , Virtual Hospital
AWARDS
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
17 Organizations
Product capabilities
Access & Scheduling
ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Via Andor’s digital front door, we provide patients with a model for navigating to the appropriate line of care through a first in the industry use of OpenAI/GPT capabilities. Patients can either schedule a synchronous virtual visit session or choose from a variety of asynchronous options. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded ThinkAndor®AI Bot within the session. This whole process helps to improve how both patients and providers are brought together.
AVIA GUIDEWhat is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room
ThinkAndor® supports a comprehensive virtual waiting room with a fully configurable set of patient intake and assessment forms. In this process, providers can push patients to complete a device and browser check, review their symptoms, complete inclusion/exclusion criteria and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.
AVIA GUIDEWhat is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Virtual Encounter
ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Diagnosis & Documentation
ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. Generative AI curates the content and context for the clinician from the virtual experience for clinical documentation prep and decision making. The ThinkAndor®AI Bot also facilitates an ambient experience in the virtual visit and captures the voice of the clinician to generate clinical documentation for the EHR, including SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.
AVIA GUIDEWhat is diagnosis & documentation?
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Billing, Orders, & Follow Up
ThinkAndor® has the ability to support eligibility, payment processing – including payment plans & copays, prescriptions, labs, orders, and referrals through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. Because the ThinkAndor®AI Bot starts the session, it also captures the timing of the experience and the documentation to support billing for that particular visit. Post-visit, ThinkAndor® continues the experience by reaching out to the patient to ensure compliance with their care plan and any follow ups that may be required.
AVIA GUIDEWhat is billing, orders, & follow up?
Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)
Technical Support
Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.
AVIA GUIDEWhat is technical support?
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
Flexible Staffing
Through ThinkAndor®’s native capabilities and deep integrations with staffing partners, Andor can help fill chronic staffing shortages and address emergencies like burst capacity scenarios. For virtual nursing, virtual sitting, remote consults, and other bespoke virtual hospital use cases, including telestroke, telepsych, and virtual hospitalists, Andor can either leverage resources from other facilities within a health system or bring in credentialed resources from third parties. This both fills certain specialties which users may not already have staffed and allows for health systems to reduce costs by better matching resources to current capacity.
AVIA GUIDEWhat is flexible staffing?
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
Analytics
Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback. Andor Helath is also pioneering the use of OpenAI and GPT to provide insights and analytics along a patient’s care plan so that as data comes through, ThinkAndor™ can provide predictive analysis on the outcome of the patient.
AVIA GUIDEWhat is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Recommended, but not required |
EMRs Supported: | Epic, Cerner, Meditech, Allscripts, NextGen, Athenahealth, athena, Allscripts/Eclipsys, eClinicalWorks, GE, Other |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app) |
 In Cerner App Gallery: | |
 In Epic App Orchard: |
Description
Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.
Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation.
ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration.
Features include:
- Virtual visits launched from the EHR
- Voice-to-text clinical notes
- Real-time alerts and notifications
- Secure collaboration channels
- ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
- Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
- Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
- Access to a virtual on-demand network
- Multi-room/patient virtual sitting for a variety of risk types
- Virtual nursing to address staffing shortages
In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html.
Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction. More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences.
Use cases
Description
ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.
Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot
- Enable intake/triage forms for self-reported data and patient navigation
- Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities
- End to end digital front door experience for virtual visits as well as in-person visits
- Configuration of CRM platform of choice for workflows
Virtual Visits - Patient Virtual Waiting Room
- SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
- Virtual lobby, assessments, digital consents, eligibility & payments
- Program & Portal enrollment
- Education, videos, family invitations, call back feature
Clinical Notification & Dashboard Views
- EHR integrated experience
- Provider visibility & virtual lobby access
- Automated waiting room queues for on demand and scheduled patients
- Automated notifications and alerts to next care team member to ‘join’ session
- Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)
Virtual Hospital - Virtual Rounding
- In room & remote device provisioning
- Simplified single click to join experience for participants with WebRTC enablement
- IoMT, PTZ camera, and diagnostic device integration
- Enable automated signals and alerts to care coordinators and nurses
- Multi-disciplinary collaboration sessions with patients and families
- Orchestrate automated care plan follow up
- Patient experience assessments, including Q15 Check in
Virtual Sitter
- 24/7 sitter solution scalable to support up to 16 patients at once
- Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
- Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
- Use of AI to track concerning movements and highlight patients requiring interventions
- Alerts and notifications sent to on-site nurses during a medical emergency
Decentralized Remote Consults
- Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
- Access available resources across a health system or a national network of credentialed providers
- Fulfill out of network consulting needs when a health system’s own providers are available
- Surface labs, patient details, and place orders using ThinkAndor®AI Bot
- Support for multi-disciplinary call sessions
Virtual Nurse
- Complete initial intake, assessments, and discharge planning
- Invite family members and care givers
- Engage with ThinkAndor®AI Bot to configure care plans
- Complete tasks like dual sign-off for medication verification
Virtual Patient Monitoring - Remote Monitoring
- Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians
- Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely
- Configurable, AI Driven care plan templates
- Routine patient check-ins/assessments
- Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up
- Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
- Support for a vast array of wearables and biometric devices used for many VPM programs
Hospital at Home
- Triage and identification of patient candidates for Hospital at Home programs
- Identifying available and on shift providers/care team members to assign staff to the hospital at home care team
- Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff
- Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities
- Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed
Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians
- Configure individual roles and teams to drive appropriate communications
- Enterprise AI-based communications for users, roles, shifts and teams
- Automated escalation to ensure message delivery and review
- Review, escalate, delegate and forward messages
- Built-in voice command capabilities
- End-user customization of data and communication channels
- Event-based notifications for clinical alerts across care settings
By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.
Pediatric use cases:
ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.
Users:
We have a number of prominent pediatric hospitals as clients, including:
- SickKids | The Hospital for Sick Children
- Cincinnati Children’s Hospital
- Medical University of South Carolina (MUSC)
- Orlando Health Arnold Palmer Hospital for Children
Differentiators
Differentiators vs EHR Functionality:
Differentiators vs Competitors:
Diversity, equity, and inclusion practices
DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design
Diversity
Whole person care
Equity informed design
Data accessibility
Product Delivery
User support
Engagement options
Privacy
Language accessibility
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August 4, 2023
verified
new review
August 4, 2023
Andor has made our organization a leader in innovation.
Think Andor has allowed us to consolidate 3rd party vendors and create one singular platform.
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Internal consultant working with ThinkAndor® at Orlando Regional Medical Center
Helpful(0)
August 4, 2023
verified
new review
August 4, 2023
ThinkAndor is a five star virtual visits solution.
ThinkAndor has served an instrumental role in transitioning our services to support virtual visits. Since my organization began using the solution at the start of the pandemic, we were able to rapidly transition all of our in-person visits to fully virtual sessions with a complete digital front door and low call abandonment rates. From the ease of integrations/configurability of screens to continued improvements - such as using AI to surface relevant patient data and record important clinical notes - this is a product that I would highly recommend to colleagues looking for an array of virtual health solutions.
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End user working with ThinkAndor® at Unverified
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