ThinkAndor®

Harnessing ThinkAndor® will broaden the possibilities of providing specialty care virtually across the state and extending access to underserved populations. OSU Medicine is a leader in virtual care and is focused on leveraging AI-first technology to address patient needs while tackling the health care workforce shortage.

Andor Health has been instrumental in the success of our ED virtual provider in triage program. Their innovative technology has significantly enhanced our operations, allowing us to improve efficiency and patient care. The leadership team is not only highly engaged but also a pleasure to work with, demonstrating a deep commitment to our goals and needs. We look forward to continuing our partnership with Andor Health as we expand our programs.

Andor has relieved many of our key staff and providers of the burden of knowing the technology as well as their primary responsibilities. As a team, we are driven to make technology an element that plays in the background while our clinical and administrative teams can take the lead in offering optimal care. This means the responsibility we place on our essential staff to understand and navigate technology is made easier with the implementation of quality technology. Andor has been that quality technology—a wonderful fit because our physicians are simply asked to sign in and click a button, and their patients await. This allows them to focus on treatment and optimal care. The experience has been expanded to reduce the demand on our schedulers, medical assistants, nurses, administrators, and others who use the platform. This is a testament to Andor's ability to tailor their solution to the needs and values of our organization. Andor's core support team has been amazing—truly a value add to the product. The data analytics have allowed us to improve our care delivery, and their ability to integrate with our EHR has been a welcomed benefit for our entire team. No solution is perfect, but Andor has routinely demonstrated a commitment to striving for excellence, and that is what we require to serve our patient population.

Andor provides a stable, versatile platform that serves as the foundation to allow development of multiple programmatic solutions which serve the various use cases that arise in a large academic medical center. They have been great partners to work with as we continue to expand virtual services throughout our health system. The platform is straightforward and easy for almost all to use, contributing to high user satisfaction. 

First adopted for direct-to-consumer virtual connections happening scale in order to allow for continuous process improvement and a centralized support workforce, we are now extending the technology to support a full virtual care ecosystem including inpatient, outpatient and population health service modalities

Andor is a responsive, collaborative partner in helping build, implement, and sustain telehealth services across our inpatient, outpatient, and population engagement domains. The Andor-EHR integrations and features have enabled tangible care delivery efficiencies like shorter patient wait times, improved patient-provider communication, and improved access to care--all while demonstrating improvements in subjective patient experience. 

Created a positive patient experience that met both equity and legal requirements. For speciality video visits, patient families receive text reminders, are greeted by the patient's preferred name, have the ability to sign our consent and enter a virtual waiting room. This experience is offered in English and Spanish.

Andor has continued to exceed our expectations in transforming patient care and care team experiences in delivering outstanding patient care in settings across our delivery of care.

The Andor team is responsive, knowledgeable, and genuinely dedicated to helping users succeed. What truly excites me about this product is its substantial growth potential. With the foundation in place, it's clear that this software has the capacity to evolve and meet the changing needs of its users, making it an exciting investment for the future.

Andor has provided a solution that connects the provider, patient, family, and language services all in one platform. This virtual nursing care option enables the virtual nurse to provide remote care while giving the feel of being face-to-face in the patint's room. This compliments the bedside staff to spend more time with the patients to provide hands on care. 

collaborative partners who are willing to innovate with us and respect our architectural standards to minimize best of breed solutions to meet real and emerging digital and AI business needs. the Product and services are solid, reliable, available and they are responsive on the rear occasions we may need support. 

“Orlando Health embraces AI-powered technologies through our commitment to delivering exceptional patient care. The use of this technology will provide patients with an extra layer of support under our care and assist our dedicated team members by putting a virtual set of eyes and ears in every room, which enables a safer environment for everyone.”

“Virtually enabling the patient room creates opportunities for the entire team to deliver world-class care in an innovative hybrid manner"

"Last year, we experienced a need for virtual nursing and rounding solutions in our ICUs. We were able to quickly solve for this with Andor, who was already partnering with us on other use cases. Since then, we have done thousands of successful virtual nursing rounds. Now, we are expanding our virtual rounding and looking at the many other virtual use cases the Andor platform can facilitate. The Andor team has served as both a vendor – and strong partner.”

"ThinkAndor is giving us the opportunity and flexibility to leverage virtual health in innovative ways across our health system, creating efficiencies in virtual care delivery models. By implementing ThinkAndor, our clinicians can provide quality virtual care to our patients"

Think Andor has allowed us to consolidate 3rd party vendors and create one singular platform.

ThinkAndor has served an instrumental role in transitioning our services to support virtual visits. Since my organization began using the solution at the start of the pandemic, we were able to rapidly transition all of our in-person visits to fully virtual sessions with a complete digital front door and low call abandonment rates. From the ease of integrations/configurability of screens to continued improvements - such as using AI to surface relevant patient data and record important clinical notes - this is a product that I would highly recommend to colleagues looking for an array of virtual health solutions.