A doctor can’t always be available to their patients. But Fonemed can. When a patient reaches out for help to our virtual care services, they will encounter an empathetic and licensed healthcare professional. A fully licensed registered nurse will provide health information or evaluate symptoms and base all medical advice on Schmitt-Thompson protocols. After care advice is given, we provide documentation to health organizations through Fonemed’s secure cloud-based system. It was created specifically to manage health information safely and easily.

A group of physicians, philanthropists and businessmen who recognized the need for improved healthcare worldwide and saw telephone-based health information as the best way to provide that care founded Fonemed, LLC in 1996. The company and its wholly-owned Canadian subsidiary, Fonemed North America, Inc. have had solid client and call growth ever since. Fonemed clinicians address more than 240,000 patient encounters annually without a claim on its insurance or any threat of litigation. Senior management, clinicians and technical staff are proactive in reaching out to adapt their service to the needs of their clients and to respond promptly to any concerns.

Achieving the IHI Triple Aim of reducing costs, improving health outcomes, and improving members’ experience of care requires coordination with all aspects of care, particularly for high-risk members. Our Care Coordination initiatives involve specially trained personnel dedicated to serving those members who have recurrent or complex transportation and health needs, especially dialysis patients, mental health patients, and children in prescribed pediatric extended care services.